Rated 4.3 out of 5 by 106
Rated 5.0 out of 5.0 by robert3214 Front Desk
The man on the front desk did an outstanding job of efficiently greeting a guest. This properity is on the level of other similar hotels...good job
September 3, 2014
Rated 4.0 out of 5.0 by testreview1337 Very friendly staff
Very friendly staff, breakfast was very good and fresh fruits was very good.
September 2, 2014
Rated 5.0 out of 5.0 by ABusyTraveler Very Good Time
Where shall I begin? Well, Jose checked me in at the front desk and was very pleasant. He called to check on me and I was fine, however, later I found out that the door next to my room was not accepting my key card from the outside. This forced me to walk around the building to the front. Within 12 hours this issued was resolved and Jose called to make sure my card worked later the next day. My refrigerator in my room was not working and one call to Jose produced Laurence from Maintenance. Laurence was so friendly and happy that it put a smile on my face. The room service I thought was very delicious and my room was quite comfortable. This hotel is close to the airport, a few miles down the road from a big shopping plaza with food and retailers, not far from 2 LA Fitness locations, has its own gym room...I could go on but you get the picture. I was very pleased with the staff and the hotel overall that I would definitely recommend it to others.
September 2, 2014
Rated 5.0 out of 5.0 by MiMiPatty Great location and comfortable room!!
The location of the hotel was excellent--easy on and off access to the freeway. The room was spacious, comfortable and very clean. Loved the continental breakfast bar. We will stay at this hotel again when in the area!
September 2, 2014
Rated 4.0 out of 5.0 by Bydum Only one issue
The only problem of this property is the internet connection. It is probably the slowest connection out there. If you are a business traveler that could be annoying. Actually the connection of the nearby hotels is much faster
September 1, 2014
Rated 5.0 out of 5.0 by Simon05 Great Friendly Service
This is a great place to have meetings, local to the airport. Food was good and the staff are very friendly - the restaurant went out of their way to accommodate my needs. This is my second stay here in a month and I will be back again.
August 29, 2014
Rated 1.0 out of 5.0 by ABNGHOST82 Good facility and GM - "Executive" Room: Not So Much
First and foremost, Frank, the General Manager on duty did an awesome job addressing the concerns below and accommodated us in every way possible.
We were in town for a funeral and I had booked several rooms for our family.
First problem. I was under the impression we booked an Executive Suite but, upon arrival, learned it was only an Executive Room and Suites were not available. The intent was to have a primary room were family members could meet -- like a suite with a sitting area, but this did not exist. Two quick points about this. I'm not getting into the semantics of Executive Room vs Executive Suite but there was NOTHING executive about this room. When I asked the front desk representative what made it an executive suite she outlined it was the larger TV, Starbucks coffee, and that the room was on the quiet side of the property. My son has a larger TV in his room and I would not use a 'larger' TV as justification for Executive Room. Bottom line: The room would not be considered Executive by any other hotel chain and the fact that this room was overpriced is disheartening.
Second, breakfast wasn't even included in the Executive Package...but it was for our family members that were in the Standard Room. Again, how can you label something Executive and there is nothing executive about the room?
Third, how is orange juice not included in breakfast? Also, I completed a quick survey for 500 points....do you know this survey is misleading? It asked me how I liked my free breakfast! The breakfast wasn't free!! Change the survey.
Fourth. I believe Karla was her name. She needs additional training in the customer service area. When I approached the front desk with these issues, I told her I was going to complete a review online. She told me, "Do what you need to do." Then, after I spoke to Frank, who addressed every single one of my concerns. Karla was the lucky employee that delivered our Complimentary breakfast and drink vouchers and asked "If I was happy yet." I couldn't help but smile. Her tone wasn't at the condescending level but it was clear she knew where the line was.
Fifth, shouldn't complimentary drinks and breakfast be the standard for an Executive Room? Especially since the comparably priced property right across the street offers Happy Hour every night.
Thoroughly disappointed. Probably will not return since there are far better options in hotels. The only reason I chose Holiday Inn is because I had points built up from business related travels years ago and only needed a few more to get a free room.
August 27, 2014
Rated 5.0 out of 5.0 by OC tripper Great value for great area
Was on the business trip and booked this hotel and wasn't disappointed. In general like to stay at Holiday Inn for their consistent quality and service.
My only non-positive comment is how loud the AC unit are in the rooms. I am a light sleeper and the noise of the AC does effect my quality of sleep.
August 26, 2014