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Rated 4.3 out of 5 by 94 reviewers.
Rated 5.0 out of 5.0 by The staff is always outstanding. I have stayed at this hotel regularly for 10 years. It is convenient and the staff and service over the years has always been outstanding. Some of the benefits for the IHG Platinum members have been eliminated, which is disappointing. The wireless has always been some level of a problem, which is important to me. I assume the level of usage throughout the hotel has a bearing on the quality and speed of the service. While the food is quite good, I would recommend more variety. I understand that this is out of the hands of the hotel itself. August 5, 2014
Rated 5.0 out of 5.0 by Freindly staff. The staff was very friendly and helpful. The fascilities were very well maintained. The restaurant dinner was excellent. August 5, 2014
Rated 5.0 out of 5.0 by Great spot to relax Really enjoyed everything about this hotel. It was pricier than others and that would be the only negative. Pool was great, breakfast was great, staff were very friendly. August 4, 2014
Rated 5.0 out of 5.0 by very relaxing, comfortable, and great location The bed was very comfortable with great pillows. Friendly & courteous staff. Close location to lots.... August 1, 2014
Rated 4.0 out of 5.0 by Nice place... comfy beds... good breakfast Stayed at hotel for softball tournament. Unlike other hotels the ice machines actually worked the whole week and there was more than one washing machine and dryer that worked. The breakfast was good - hot eggs, real bacon, & fresh fruit daily for the softball teams. The beds were very comfortable. Hotel was clean throughout the day. Staff cleaned throughout the day. It was evident there was a plan in place for maintenance and keeping the facility clean. Staff was friendly and very knowledgeable about the area. Hotel is located within minutes of Target, Starbucks, Walmart and TJ Maxx without getting on the expressway. July 30, 2014
Rated 5.0 out of 5.0 by Relaxing Room Staff was very polite and welcoming. We needed a room just for 1 night but would defintely stay here again and longer if needed. Top notch hotel. July 29, 2014
Rated 3.0 out of 5.0 by Poor wireless connection It is not the best place for business traveller because the internet is slow at peak hours July 28, 2014
Rated 4.0 out of 5.0 服务好 酒店方便整洁, 提供周边范围的免费用车非常方便,前台及服务人员礼貌周到. 附近有加油站,足够的车位,免费停车很好! 有游泳池及健身房,洗衣房等设施提供。 July 21, 2014
Rated 5.0 out of 5.0 by Best Holiday Inn I have stayed at a lot of different Holiday Inn and Holiday Inn Express hotels. This particular Holiday Inn is my favorite. Whenever I am in Orange County, this is the place I stay. The breakfast wasn't as warm as usual on this trip, but it has always been great during the week. July 16, 2014
Rated 5.0 out of 5.0 by Great place - great location - great people This is my 4th year of coming to this hotel for 2-3 nights in July - It's always clean, the staff super friendly and the price is reasonable for being in southern California. I love the location - 4 miles from the airport, near major highways but also near residential and side streets if the highway gets clogged. Also very near to Disneyland and other major attractions, as well as the beaches - Huntington Beach, Newport Beach, whale watching - all within 20-30 minutes away. July 15, 2014
Rated 5.0 out of 5.0 by I will recommned my friend to live here This is my first stop in the US, since this is also my first time to come to the United States. This hotel really make me feel relax. I even do not want live there. Guys are very friendly. July 12, 2014
Rated 4.0 out of 5.0 by Family vacation-close to airport We enjoyed our stay. It was close to the airport and close to the freeway, but not directly on the freeway. Shuttle service was great. Our only disappointment was that we were expecting true Queen size beds. What they call Queen and what we call Queen are not the same. The hotel desk told us that these beds are made specifically for the hotel industry to accommodate their needs. That's fine, but don't call it a Queen if it's not. July 6, 2014
Rated 5.0 out of 5.0 by Excelente servicio al cliente Como siempre, Holiday Inn es garantía de limpieza, comodidad, y calidad en el servicio al cliente. En pocas palabras, es disfrutar de los servicios de un hotel de alto nivel, a un precio justo y accesible. Te hacen sentir la seguridad de que tienes todo a la mano: orientación, respaldo y cortesía, en un lugar limpio y confortable. Son gente muy agradable. Nuestra visita fue en plan familiar y todos disfrutamos mucho la estancia. Lo recomiendo ampliamente June 26, 2014
Rated 4.0 out of 5.0 by Decent stay for low price The ADA compliant room had a bathroom that offered good wheelchair access (though the beds were too high). The staff was friendly and attentive. The room was rather noisy--slamming doors in the hallway and the air conditioning unit was very loud. The hotel location was convenient to highway access. June 26, 2014
Rated 5.0 out of 5.0 by Solid Comfort Everyone at the hotel was extremely accommodating, helpful and responsive. Refreshing no hassle, can do attitude from staff to guest requests. Cell phone service was challenging. Loved being able to printout important papers at the business center. Easy access to the freeway. Beds were great. Got a good night's sleep. I'd recommend this Holiday Inn for a solid comfortable night's stay. June 20, 2014
Rated 4.0 out of 5.0 by Good value and clean room We had a great stay, dis-pate the elevator was not working properly for two days. The breakfast was very good and the staff was wonderful. June 19, 2014
Rated 5.0 out of 5.0 by Our best choice! Our home away from home! My wife and I like this hotel because of the excellent restaurant and great food. We feel that the breakfast buffet served as part of our room stay is THE BEST in the Holiday Inns we have stayed at over our many travels. (we also like the Holiday Inn breakfast at theVisalia CA Holiday Inn) For us, there is no need to leave the hotel for dinner as the restaurant in the hotel serves excellent meals! The dining room staff are excellent! It is also nice that the front desk staff knows us as return guests when we check in. When we come to Santa Ana, this hotel is our home away from home. June 19, 2014
Rated 4.0 out of 5.0 by Bar The Red headed bar tender was quite friendly and accommodating. June 9, 2014
Rated 5.0 out of 5.0 by Location & Service Great place to stay for it is close to where my clients are. Excellent staff and service. June 7, 2014
Rated 5.0 out of 5.0 by Exceptional Service I have been staying at the Santa Ana - Orange County Holiday Inn for about 7 years on business travel. The one thing that separates this hotel from any other is the exceptional customer service I receive every time I stay here. From the moment the courteous shuttle van driver picks me up at John Wayne Airport, the front desk staff welcomes me and remembers me from past visits, the bar and dining experience is very enjoyable, shuttle rides to my office each day easily arranged, cleaning staff does an outstanding job having my room fresh each day when I return and then the return shuttle to the airport. As I mentioned, this hotel is exceptional when it comes to customer service. June 3, 2014
Rated 4.0 out of 5.0 Great Business Stay I travel to Irvine a lot and I always stay here. Staff is the best I never have any issues. The rooms are nice an clean. Its located in a good area with lots of fun places to eat in the area. I do wish there was a better breakfast but there is a Starbucks close. I will certainly be back and would recommend this to business travelers. May 28, 2014
Rated 5.0 out of 5.0 by A good hotel for many things A good, comfortable and convenient hotel for good sleep, South Coast Plaza, Fashion Island, Newport Beach and many good restaurants etc. May 26, 2014
Rated 3.0 out of 5.0 by Request a room away from highway Three things disappointed me on this stay: no automatic (temperature) thermostat (old hi cool, lo cool settings), ants on the floor, and I was put on the noisy side (nearest the highway) as an IHG elite status member. Coulda shoulda woulda said something about all of this, but I arrived on business late at night (by myself) and just wanted to hit the hay. May 24, 2014
Rated 5.0 out of 5.0 by Cleanliness & excellent services Overall everything is excellent and not much too say. We are very happy to find this hotel for it's very convenient and very close to everything especially wholefood our favorite place to buy our food. May 21, 2014
Rated 4.0 out of 5.0 by Business trip good experience Clean pleasant and courteous thru out our stay with everyone from check-in & cleaning staff to Panini restaurant staff. The only issue was getting a closer room to the lobby due to a medical condition and seeing that the closer rooms were offices that being said, service was always pleasant and my experience with the Panini restaurant the hostess working on the 7th was very polite and accommodating especially since I arrived 4 minutes before lunch was over and they shut down till dinner, food was good I ordered chicken sandwich recommended by hostess. Bed was also very comfortable. We did need to call housekeeping because the blow dryer wasn't working, but they responded very quickly & took care of it. May 17, 2014
Rated 4.0 out of 5.0 by Breakfast The breakfast is a good value. I asked for plain Oatmeal as they only had instant packages with sugar and they had plain Oatmeal available the next day. Overall good service and value. May 9, 2014
Rated 5.0 out of 5.0 by Terrific Stay I was only here overnight on a business trip. Parking was free and convenient, my check in was smooth and the room was spacious and comfortable. I had the buffet breakfast in the restaurant the next morning and the food was hot and fresh. Pleasant staff, nice facility - I would definitely recommend this property. May 1, 2014
Rated 4.0 out of 5.0 by Close to SNA. Free shuttle. Friendly service from all. The hotel is a few minutes from SNA. Free shuttle arrived within 10 minutes after call from baggage area. Very friendly shuttle driver. Courteous front desk service. Here for two nights on business. Quiet room. Free Wi-Fi a plus. Restaurant had friendly service. Food was okay. Overall a good experience. April 20, 2014
Rated 3.0 out of 5.0 Teach front desk, all staff to say yes. I teach my guest service associates to thinkon thier feet and never answer a guest's question with no. Last week at 4 PM I asked the front desk for a cup of coffee. He said no, the restaurant does not open until 5. I said you mean to tell me thiere is not a single cup of coffee in the hotel? He said not until 5. (I think of 5 ways he could have accommodated this pretty simple request). Went to restaurant and saw the staff getting ready for the 5 o'clok open. I asked, can i get a cup of coffee? She said we don't open until 5. Really, while she was working, she could have not fired up the coffee pot? Nope not until 5. 5 o'clock came and I am still sitting there. She seats others, starts to take orders from others. At 5:15 she comews over to me and says, anything I can get you? I said yes, coffee. Why is this small requst such a tough a task. It truly is the little things that mean the most to guests and you really failed this $2.00 task. Teach your team to put the guests requests first. BTW, in my business, I would have got into my car and drove to Starbucks to get my guest some coffee if thier was no coffee in the hotel. April 7, 2014
Rated 5.0 out of 5.0 by Great overall experience I checked in with my coworkers as we were on business and my stay at the Holiday Inn Santa Ana-Orange County Airport location was wonderful. The room was clean, the staff were very helpful and welcoming and I especially loved the shampoo, conditioner, and lotion supplied in the bathroom. Breakfast was great, with many options to choose from. I would definitely recommend this hotel. Thank you very much for the awesome stay. March 27, 2014
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