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Rated 4.4 out of 5 by 54 reviewers.
Rated 5.0 out of 5.0 by Clean rooms & consistent quality As always my stay went well. The rooms are always clean, and the staff friendly. Only complaint is my standard one: the rooms are too dark, due to the lack of main lights in the ceiling, just dim lamps around the room that you need to walk around and turn on/off one at a time. December 1, 2013
Rated 5.0 out of 5.0 by Outstanding I return often. The entire staff is the best and I am greeted like family on each visit. I only gave food and beverage four stars because of the menu. It is OK, but for a regular, could use more variety. The food and beverage staff is fantastic. The location could hardly be more convenient. November 20, 2013
Rated 5.0 out of 5.0 by GREAT SERVICE, CLEAN AND COMFORTABLE We needed something close to the airport. After reading several reviews we decided on this Holiday Inn....I'm so glad we did! It was clean, comfortable and the service was excellent. I would highly recommend this Holiday Inn to anyone and I'm sure we will be selecting it again in our future needs. November 8, 2013
Rated 5.0 out of 5.0 by Father's funeral more bearable because of Holiday Inn service and help from Don, Frank (manager), Ashley, Clara, and shuttle driver Last week I had the responsibility to quickly pull together and suggest accommodations for relatives coming from across the United States for my Dads funeral.. I called this Holiday Inn for all the normal reasons.. close to freeway, an airport, shuttle, restaurant.. I ended up receiving emotional and moral support WAY BEYOND the norm from the staff of this hotel.. Don quickly, via email, arranged 10 rooms at a fair price and made the ease of everyone making their own reservations with a link he sent me, take the pressure off me as I helped my mom and family with funeral details etc. I cannot say enough.. the rooms were very clean,clean,clean, and stylish with granite countertops, fluffy duvets, great beds and pillows.. lights with recharging outlets on the base..Also small refrigerator and micro wave. The breakfast was good..not gourmet, but filling and substantial.. and we were attended too with smiles and lot's of coffee.. The ONLY con for me, and this is personal as most IHG hotels use them now.., I do not like the type of single serve coffee makers with the slot for the coffee pod.. You need to use 3 to be strong enough coffee....and no REAL mugs.. just a paper cup.. Really won't even try to make coffee in room anymore .and that is sorely missed. BUT the coffee downstairs was great! October 17, 2013
Rated 5.0 out of 5.0 by Great customer service I walked in the front door both of the front counter women said hi it is nice to see you again we have been waiting for you! Ashley and Clara greeted me with a smile called me by my name and said we have a room ready for you, I travel all over south LA and I come back to this hotel just because of the two front counter women! October 9, 2013
Rated 3.0 out of 5.0 by Would not stay here again Pan handlers in the neighorhood especially at the corner gas station. On check in, some drunk in a swim suit was falling all over himself at the entry driveway. Housekeeping came into my room-with do not disturb sign on the door. They touched/moved personal items like my toothbrush. No way I would recommend or stay here again. Where is the rebranding HI did to the properties?? This property is dated as well. Oh, and to top it off, I was charged for breakfast- I am a GOLD priority club member. October 2, 2013
Rated 5.0 out of 5.0 by GREAT SERVICE I have been coming out to this hotel since the first of the year. They have two of the best front counter people with Ashley and Clara! The call be by name when I walk through the door and make sure that all of my expectations are meet! They are very customer friendly and are always willing to help! September 30, 2013
Rated 3.0 out of 5.0 by Back to the dark ages of dial-up The worst internet connectivity I have experienced in a long time. I do give it to the staff- the engineering crew was up right away to resolve the issue but to no avail. Felt like I was using a dial-up connection. September 30, 2013
Rated 5.0 out of 5.0 by Clean Pleasant Business Hotel Easy to get to and from airport. Friendly helpful staff. Rooms Clean and Good workout area available. Breakfast Buffet very good. Restaurant good area for food or drinks. Business Center Available. Recommend on business trip. Great freeway access without having problem freeway noise too. Would stay there again. September 30, 2013
Rated 5.0 out of 5.0 by Great service It was really great experience the service was excellent, the room was clean and comfortabl. For sure I would come back again and refer family and friends I would like to thank all staff member for their hospitality September 27, 2013
Rated 5.0 out of 5.0 by GREAT SERVICE A pleasant stay, great staff, great service and clean room. I will stay here again. September 21, 2013
Rated 5.0 out of 5.0 by Excellent location great stay, love the location and the comfort of my bed. Patty, September 10, 2013
Rated 3.0 out of 5.0 by Wouldn't stay here again The pillows were lumpy, the view from our window was of some sort of yard of broken a/c units. The walls were thin and you could here every door shut in the hall. The buffet breakfast was nothing special and the hours did not work well for our stay. Over all its a lower end Holiday Inn we would not choose to stay at. We did not get anything special for being reward members. September 5, 2013
Rated 5.0 out of 5.0 by Kudos for adapting to your customers! I personally judge a hotel on a few specific factors: safety, value, cleanliness, and shower heads. You get shining stars in all areas, with bonus points for the little night light on the hair dryer in the bathroom. We arrived as part of a soccer team for a local tournament and I was thrilled to find that the hotel had prepared for this particular customer niche. Thank you for extra breakfast preparations and for constantly replenishing pool towels with a smile. I often feel that not all chains recognize the quantity of return business one team represents as parents start talking to the 50 other teams in our club. It is obvious that Holiday Inn does understand this. The ice machines in any hotel will never keep up with so many soccer families, so no fault to you. We will be back! September 5, 2013
Rated 3.0 out of 5.0 by Not Bad There was a glitch checking in, and I was first put in a room that was already occupied. My eventual room was comfortable, in a convenient location, and clean. All staff I encountered were friendly, helpful, and cheerful. Very nice. The fitness room, however, really needs to be expanded. Two treadmills, one bike, and a stairstepper that didn't seem to work is insufficient for this hotel. There was a line every morning. This factors into my choice of hotel, and I may choose a different hotel the next trip to Orange Country. September 2, 2013
Rated 5.0 out of 5.0 by Nicest Holiday Inn I've been at This hotel was exceptional in all areas compared to other holiday Inns and HI Express I've stayed at before for business. The room and lobby was up to date, clean, layout convenient, and very comfortable beds (I had a king room). As an IHG platinum member I enjoyed a free great buffet breakfast, not continental. Staff was friendly and helpful in recommendation of places to go in Newport Beach area to eat and directions to get there. Convenient free shuttle to John Wayne OC airport which is why we went to this one for an early flight in the AM allowing us to return our car the night before and use the hotel shuttle in the AM to to get to the hotel also. August 26, 2013
Rated 5.0 out of 5.0 by Hidden Gem Surrounded by a half dozen high visibility competitive hotels the Holiday Inn was a genuine contender that won my future business. Value and comfort sparkles. Staff shines. August 26, 2013
Rated 4.0 out of 5.0 by Checking in The only issue I had with the hotel is at checking in. I attempted to check in early and was told I could possibly at 1:30 pm. When I inquired at that time I was told unfortunately a room was not ready. That was fine since check in is not until 3 pm. When I arrived at 3 pm, I was told there was not a room near our team and I would need to wait longer to get a room near them. At this point I opted to just get a room on a different floor from our team. My family loved the breakfast and room. The kids loved the store and swimming pool. August 22, 2013
Rated 4.0 out of 5.0 by Better than I expected! I stayed for a week (Sunday through Friday), last week. My room was clean, the furniture modern and nice, the wi-fi strong and reliable, the room service (I had a HUGE Cobb salad) was quick and the food was tasty. The free hot breakfast every morning was a pleasant way to start the day: real eggs, not powdered eggs, bacon, sausage links, home fries, waffles or french toast or pancakes, plus cereals, fruit, etc. I was given tickets for a free drink every evening at the bar (I dont drink alcohol so I can't comment on the quality of the mixed drinks) I swam in the pool and it was clean and HEATED All in all I had a very pleasant stay. I would recommend the property! August 19, 2013
Rated 4.0 out of 5.0 by Took care of problem - Great service. Great Location Got to airport and they had a shuttle come pick me up within 10 minutes and get me to the hotel. When I got there - reservations had been messed up! They worked with me and helped me to make sure I was taken care of through the whole week! Great staff and great job. Followed up with the process and communicated with me during the whole process. Will be back to Orange County - and will stay at this Holiday Inn again. August 19, 2013
Rated 3.0 out of 5.0 by Disappointing The property is disappointing for Holiday Inn full service. The property although painted and cleaned has an "old feel" to it. The sheets felt like were not changed from previous guest. Breakfast buffet had a very limited selection, with poor taste and even worse presentation. Prices for dry cleaning service were very high. There was no "welcome package" for Platinum member as at every other Holiday Inn and Holiday Inn Express. August 17, 2013
Rated 5.0 out of 5.0 by Great location, great service, comfortable bed I would definitely stay here again if I am in California. The breakfast buffet was great. Very friendly staff and the rooms were very nice with very comfortable bed. Great experience and well worth the price. August 15, 2013
Rated 5.0 out of 5.0 by Awesome!! The staff was wonderful and VERY ATTENTIVE. After checking in and getting to my room, there was a knock. Special delivery of 2 ice cream cookie sandwiches and vouchers for breakfast in the morning. What an AWESOME way to start my birthday vacation to Mexico!! The room was big and spacious. The bed was so so so comfy. There was a microwave and mini fridge in the room. The location of the hotel was nice. Breakfast buffet in the morning was pretty good. No complaints here. Again, even the staff here was wonderful. August 11, 2013
Rated 1.0 out of 5.0 by old hotel, needs renovation I recently stayed in 4 different hotels, for similar cost while traveling in CA. I was very disappointed in the Holiday Inn Santa Ana. This is a very old hotel, with musty carpeting in the rooms that desperately needs to be ripped out. The first room I was given at check in had a terrible oder...a mixture of must and very strong noxious orange sented carpet cleaner. I was able to switch rooms to a room located on the opposite end of the hotel. This room did not smell of the powerful carpet freshener, however, the carpeting felt dirty and smelled. The beds sagged in the middle and also need to be replaced. Breakfast was complimentary, but was under par. They ran out of pancakes/french toast on the buffet every morning and it took more than 15 minutes to replace. Breakfast also ended at 9;30 (earlier than the other hotels) and the food was promptly removed. Even the coffee station was closed at 9:30, so that guests who came down later than 9:30 could not even have a complimentary coffee. Had I not been with a group, I would have checked out after the first night. August 1, 2013
Rated 4.0 out of 5.0 by Nice and close to the Airport. Very easy to get to and from the airport. Very pleased with the room and was able to check in early which helps sometimes. Would recommend and stay in again. July 24, 2013
Rated 5.0 out of 5.0 by Great Location & Service I stayed here for 6 nights for a conference. The room was clean, roomy and comfortable. I had very long days which required me to have a full breakfast each morning. I ordered room service each morning and the staff was prompt & courteous. The food value was excellent. The location of this hotel is also excellent, very close to the freeway. I highly recommend this hotel and would stay there again. July 2, 2013
Rated 5.0 out of 5.0 by Nicer than expected I had just stayed at the Holiday Inn Express in Pasadena, where the room was cramped and a little aged. I loved the room in this Holiday Inn -- large, comfy, updated. June 15, 2013
Rated 3.0 out of 5.0 by Business Trip I've stayed at this hotel several times and have no real complaints. My room was fine ~ not the best, but certainly not the worst. Just a bit shabby. The cleaning staff does a very good job - the room was as clean as they could make it. The A/C was loud but did its job very well. This hotel uses the Dish TV provider - so several stations were unavailable. Other stations pixelated, froze. June 11, 2013
Rated 5.0 out of 5.0 by Great Place! I have stayed at this property a few times and have enjoyed every stay. The staff is friendly and professional. The grounds are clean and well kept up inside and out. I like a clean room and this hotel does not disappoint. The rooms are very clean and fresh. Thanks for another enjoyable stay! May 29, 2013
Rated 2.0 out of 5.0 by breakfast When you have to pay your breakfast at a HIE, you don't expect to pay again for an OJ!!! May 14, 2013
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