Rated 4.3 out of 5 by 133
Rated 5.0 out of 5.0 by Norma888* Great location
I visit this location multiple times a year for business, being near John Wayne Airport is a bonus. The staff are all very friendly, extremely helpful, from check in, to the banquet staff, the restaurant, and housekeeping....I've never had anything but exemplary service. I would highly recommend this location!
August 19, 2014
Rated 5.0 out of 5.0 by BusinessTravel21 Friendly staff
Enjoyed my stay at the Holiday Inn Santa Ana - Orange Co. Airport while in town on business. The staff was friendly and the room was spacious and comfortable. The breakfast was better than most comparable hotels, which was nice.
August 19, 2014
Rated 2.0 out of 5.0 by Businesswoman0726 Comfortable bed
The room itself was comfortable and had all the necessary amenities.
The shuttle service was not good- left me at the airport waiting over an hour. The room service delivery was almost an hour late.
The front desk staff was friendly.
August 19, 2014
Rated 2.0 out of 5.0 by DisappointedMickey Stay was memorable for the wrong reasons
We unfortunately had an unpleasant experience here at this Holiday Inn.
- Dirty room
- Dirty sheets in both the bed and even pull out bed,
- Dirty bathroom and dirty towels.
- Noise is very much heard when people walk down the aisle or close their doors.
- Hotel needs to be better up kept. A/C leaking water onto the patio's next to the entrance by the pool.
Didn't like the way I was treated when I mentioned the subpar service. We stayed for 5 days and 4 nights. First night was atrocious and should be refunded. Didn't get a refund but was offered bonus points. Hardly makes up for the unacceptable service.
Then when I went to review the hotel they yanked my review. So much for allowing uncensored feedback. Guess they only want the "great reviews."
August 18, 2014
Rated 5.0 out of 5.0 by Strongt Great Hotel !
This hotel was a great value. Room's where clean and quite. And in a great location. Will be staying again at this location.
August 14, 2014
Rated 5.0 out of 5.0 by coolbreeze36 Great Service
The staff here know how to serve their customers well. Very caring, attentive to needs, and treats you very well.
August 14, 2014
Rated 3.0 out of 5.0 by vatkins You can sleep at night!
The rooms are great! We were next to an elevator and could not hear anyone in the hall. We had great darkening curtains to actually sleep in! Great bed too!
August 8, 2014
Rated 2.0 out of 5.0 by jayjay1964 Room was dirty and smelled
Lights were burned out, AC was off in room when I checked in, the room was very hot and uncomfortable. The water smelled of sulfur (rotting eggs) and there was candy wrappers on the floor beside the bed.
August 8, 2014
Rated 5.0 out of 5.0 by Dond12345 Great Customer Service.
Jesse and Dan were excellent. But over all staff were great. Efficient and respect.
I love to swim and I like to stay next to the pool for easy access. August 3rd, I was able to get my wish. I don't remember the name of staff but thank you for offering me the room next to swimming pool.
Keep on Great work...
See you soon..
August 7, 2014
Rated 5.0 out of 5.0 by George4437 The staff is always outstanding.
I have stayed at this hotel regularly for 10 years. It is convenient and the staff and service over the years has always been outstanding.
Some of the benefits for the IHG Platinum members have been eliminated, which is disappointing.
The wireless has always been some level of a problem, which is important to me. I assume the level of usage throughout the hotel has a bearing on the quality and speed of the service.
While the food is quite good, I would recommend more variety. I understand that this is out of the hands of the hotel itself.
August 5, 2014
Rated 5.0 out of 5.0 by Bill1807 Freindly staff.
The staff was very friendly and helpful. The fascilities were very well maintained. The restaurant dinner was excellent.
August 5, 2014
Rated 5.0 out of 5.0 by Joan48 Great spot to relax
Really enjoyed everything about this hotel. It was pricier than others and that would be the only negative. Pool was great, breakfast was great, staff were very friendly.
August 4, 2014
Rated 5.0 out of 5.0 by XRayJack very relaxing, comfortable, and great location
The bed was very comfortable with great pillows. Friendly & courteous staff. Close location to lots....
August 1, 2014
Rated 4.0 out of 5.0 by Sftball travel mom Nice place... comfy beds... good breakfast
Stayed at hotel for softball tournament. Unlike other hotels the ice machines actually worked the whole week and there was more than one washing machine and dryer that worked. The breakfast was good - hot eggs, real bacon, & fresh fruit daily for the softball teams. The beds were very comfortable. Hotel was clean throughout the day. Staff cleaned throughout the day. It was evident there was a plan in place for maintenance and keeping the facility clean. Staff was friendly and very knowledgeable about the area. Hotel is located within minutes of Target, Starbucks, Walmart and TJ Maxx without getting on the expressway.
July 30, 2014
Rated 5.0 out of 5.0 by Wilbur75 Relaxing Room
Staff was very polite and welcoming. We needed a room just for 1 night but would defintely stay here again and longer if needed. Top notch hotel.
July 29, 2014
Rated 3.0 out of 5.0 by KOHSH Poor wireless connection
It is not the best place for business traveller because the internet is slow at peak hours
July 28, 2014
Rated 4.0 out of 5.0 服务好
July 21, 2014
Rated 5.0 out of 5.0 by 3Boysdad Best Holiday Inn
I have stayed at a lot of different Holiday Inn and Holiday Inn Express hotels. This particular Holiday Inn is my favorite. Whenever I am in Orange County, this is the place I stay. The breakfast wasn't as warm as usual on this trip, but it has always been great during the week.
July 16, 2014
Rated 5.0 out of 5.0 by McGoo Great place - great location - great people
This is my 4th year of coming to this hotel for 2-3 nights in July - It's always clean, the staff super friendly and the price is reasonable for being in southern California. I love the location - 4 miles from the airport, near major highways but also near residential and side streets if the highway gets clogged. Also very near to Disneyland and other major attractions, as well as the beaches - Huntington Beach, Newport Beach, whale watching - all within 20-30 minutes away.
July 15, 2014
Rated 5.0 out of 5.0 by guosongclinical I will recommned my friend to live here
This is my first stop in the US, since this is also my first time to come to the United States. This hotel really make me feel relax. I even do not want live there. Guys are very friendly.
July 12, 2014
Rated 4.0 out of 5.0 by TXmom2014 Family vacation-close to airport
We enjoyed our stay. It was close to the airport and close to the freeway, but not directly on the freeway. Shuttle service was great. Our only disappointment was that we were expecting true Queen size beds. What they call Queen and what we call Queen are not the same. The hotel desk told us that these beds are made specifically for the hotel industry to accommodate their needs. That's fine, but don't call it a Queen if it's not.
July 6, 2014
Rated 5.0 out of 5.0 by 4blessedtravelers Excelente servicio al cliente
Como siempre, Holiday Inn es garantía de limpieza, comodidad, y calidad en el servicio al cliente. En pocas palabras, es disfrutar de los servicios de un hotel de alto nivel, a un precio justo y accesible. Te hacen sentir la seguridad de que tienes todo a la mano: orientación, respaldo y cortesía, en un lugar limpio y confortable. Son gente muy agradable. Nuestra visita fue en plan familiar y todos disfrutamos mucho la estancia. Lo recomiendo ampliamente
June 26, 2014
Rated 4.0 out of 5.0 by travelingonwheels Decent stay for low price
The ADA compliant room had a bathroom that offered good wheelchair access (though the beds were too high). The staff was friendly and attentive. The room was rather noisy--slamming doors in the hallway and the air conditioning unit was very loud. The hotel location was convenient to highway access.
June 26, 2014
Rated 5.0 out of 5.0 by Proud Mom Kathy Solid Comfort
Everyone at the hotel was extremely accommodating, helpful and responsive. Refreshing no hassle, can do attitude from staff to guest requests. Cell phone service was challenging. Loved being able to printout important papers at the business center. Easy access to the freeway. Beds were great. Got a good night's sleep. I'd recommend this Holiday Inn for a solid comfortable night's stay.
June 20, 2014
Rated 4.0 out of 5.0 by mommieT Good value and clean room
We had a great stay, dis-pate the elevator was not working properly for two days. The breakfast was very good and the staff was wonderful.
June 19, 2014
Rated 5.0 out of 5.0 by John and Dianne Our best choice! Our home away from home!
My wife and I like this hotel because of the excellent restaurant and great food. We feel that the breakfast buffet served as part of our room stay is THE BEST in the Holiday Inns we have stayed at over our many travels. (we also like the Holiday Inn breakfast at theVisalia CA Holiday Inn)
For us, there is no need to leave the hotel for dinner as the restaurant in the hotel serves excellent meals!
The dining room staff are excellent! It is also nice that the front desk staff knows us as return guests when we check in.
When we come to Santa Ana, this hotel is our home away from home.
June 19, 2014
Rated 4.0 out of 5.0 by Brew Monkey Bar
The Red headed bar tender was quite friendly and accommodating.
June 9, 2014
Rated 5.0 out of 5.0 by Timbo53 Location & Service
Great place to stay for it is close to where my clients are. Excellent staff and service.
June 7, 2014
Rated 5.0 out of 5.0 by Don0614 Exceptional Service
I have been staying at the Santa Ana - Orange County Holiday Inn for about 7 years on business travel. The one thing that separates this hotel from any other is the exceptional customer service I receive every time I stay here.
From the moment the courteous shuttle van driver picks me up at John Wayne Airport, the front desk staff welcomes me and remembers me from past visits, the bar and dining experience is very enjoyable, shuttle rides to my office each day easily arranged, cleaning staff does an outstanding job having my room fresh each day when I return and then the return shuttle to the airport.
As I mentioned, this hotel is exceptional when it comes to customer service.
June 3, 2014
Rated 4.0 out of 5.0 Great Business Stay
I travel to Irvine a lot and I always stay here. Staff is the best I never have any issues. The rooms are nice an clean. Its located in a good area with lots of fun places to eat in the area.
I do wish there was a better breakfast but there is a Starbucks close. I will certainly be back and would recommend this to business travelers.
May 28, 2014