Rated 3.5 out of 5 by 79
Rated 4.0 out of 5.0 by R1963 Average, Staff & the interior could use upgrade
Staff was a bit slow to respond to some issues with guest vomiting in hallways. Smell was still around in the morning.
February 6, 2014
Rated 5.0 out of 5.0 Great Value for the money
We stayed here just one night while traveling from Carmel to Redondo Beach.
The room was large, clean and had a large kitchen. We did not need the kitchen but if we did it was more than adequate.
January 4, 2014
Rated 4.0 out of 5.0 by martinaarhus Santa Maria HI, nice place
Excellent motel with only one flaw. The room was clean, the staff great, sink, toilet and shower in excellent condition.
The one flaw was the internet provider. They block the IP ports used by email clients, so if you use OutLook or some other client to read your email it will not work. I contacted their help line and was told "that's just the way it is, use the web to read your email". I much prefer to download my email so I can read them offline later.
In fairness, the internet web access worked fine. I have stayed at many HI and HIE locations and this is the first one I have found where those ports are blocked.
Other than that, excellent motel.
January 3, 2014
Rated 2.0 out of 5.0 by klh4711 Room filthy
I stay here regularly and always seem to have a problem with the noise and cleanliness. Black hair all over bathroom floor. This last time it was all over the bathroom and on AND in our bed!! Also a red stain on the top cover of the bed. It was disgusting. So we called for housekeeping to change the bedding. It took 4 phone calls and 2 hours before they finally showed up. So, finally got to bed at midnight. The housekeeper was great. She apologized continuously and was very fast.
When checking out my husband complained and got a small discount, but was not enough for all the inconvenience. This may have been the last time we stay there.
December 31, 2013
Rated 4.0 out of 5.0 by BabyBoomer51 Good Value for the Area
My stay was for one night with my mother while visiting her sister. The room was very comfortable and clean and the location is convenient to restaurants, shopping, etc. I would rate higher if complimentary breakfast were offered. Another minor complaint I have is that the in-room refrigerator does not have a freezer section. That is disappointing for a suite with kitchenette since many guests would like to have frozen food during their stay or be able to re-freeze blue ice packs.
December 22, 2013
Rated 1.0 out of 5.0 by Busterl Non functioning Air Conditioner or heater
1. When we arrived the A/C did not work, The Hotel Maintenance man was called, came to the room and told us the wall thermostat no longer worked and we had to us the unit's control panel.
2.When we returned to the room at 10:00 PM the heater did not work. The maintenance man returned but could not get the heater to work. In order to have a warm room we relocated to another room.
3.When I went to take a shower the water would not come on. Because it was late I decided against calling the front desk and decided that I would sower at home.
4.The beds were un comfortable
5. When I asked for the manager upon leaving the next morning I was told that the manager would not be in until 10:00 AM
Based upon the above experience we will not stay there again and possibly scratch Holiday Inns from our list
December 11, 2013
Rated 4.0 out of 5.0 by DGpics Nice upgrade
Nice hotel. Excellent friendly staff from the front desk to the night workers cleaning the lobby and tending to the laundry. If I neded something to complain about it would be the choice of air freshener used in the hallways. Reminded me of what is used in gas station restrooms to cover up the smell. It is overpowering strong and very unnpleasant. I choose Holiday inn because there are usually no surprises. This hotel met my needs and expectations. Thanks.
December 11, 2013
Rated 5.0 out of 5.0 by familytravelersx3 they went out of their way to help us
We like spacious rooms, so our suite upgrade was much appreciated. There was some website confusion over bonus points, and management went the extra mile to leave us satisfied. Overall, everyone, including the man who brought extra bedding in the evening, was extremely helpful. Great location for our drive up the California coast.
December 8, 2013