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Rated 3.8 out of 5 by 41 reviewers.
Rated 5.0 out of 5.0 by Great Hotel Our stay at the Holiday Inn in Santee, SC was great. The restaurant was wonderful and the wait staff were great, too. Had a very enjoyable stay. Would definitely stop there again. April 24, 2013
Rated 1.0 out of 5.0 by Unfortunate experience We will probably not return to this hotel. First there was a line-up and 20-minute wait at check-in because one of your 2 computers was down. Then, even though we had specifically reserved a non-smoking room, we found out after arriving at the room with all our luggage and dog that our room smelled of stale cigarette smoke and was one of only about 7 rooms on the entire 4'th floor designated as a smoking room. Surely the check-in staff know which rooms are which. Then we had another 15-minute wait to change the room and move all our luggage and dog out and in. Then, even the second room, while assigned as a non-smoking room, still had a stale smokey air to it that was a turn-off. Next, we found that the remote for the TV was not operating, and neither was your pool heater. We knew in advance, but were disappointed nevertheless, that your hotel does not offer a complimentary breakfast, even while charging considerably more than all other hotels in the area, all of whom DO offer a complimentary continental breakfast.. Moreover, your nightly dog fee is double what the other pet-friendly hotels in the area charge. As a result, if we stay in Santee again, we will choose a more reasonably-priced pet-friendly hotel, one that has clean and fresh rooms and one that serves a complimentarybreakfast. April 19, 2013
Rated 2.0 out of 5.0 by Could have been better We stayed at your property last year and had a great experience, so we booked again this year. Our initial room was still dirty, door handles were broken in the closet and bathroom door did not lock. We stayed here because of the indoor heated pool for my oldest son to use. The pool heater was broke and the pool was an icebox. Needless to say, we had to find another means of finding something else to do. Was not impressed this year and do not think i will book again next year. April 12, 2013
Rated 5.0 out of 5.0 by Nice area. Close to park and golf. Very friendly. Would stay again. April 5, 2013
Rated 4.0 out of 5.0 by Very comfortable and pleasant. This was our first time staying in Santee. We will come again. Thank you! April 4, 2013
Rated 5.0 out of 5.0 by *****FIVE*****STAR*****STAY***** Had a great stay on our trip , and will be back ! Everything exceeded our expectations of this property ! March 23, 2013
Rated 5.0 out of 5.0 by Nice Stopover Location This is a very nice stopover location for our trip from FL to VA. Easy off-on access to I-95. Staff was courteous. Restaurant and bar on location so didn't have to leave the hotel. Accommodations clean and comfortable. March 22, 2013
Rated 5.0 out of 5.0 by Great Experience at Santee Great experience at the Holiday Inn at Santee. We requested a handicapped room which was wonderful, with pleanty of room to move around easily. March 21, 2013
Rated 4.0 out of 5.0 by Must close dining room Great accommodations, clean and spacious. Comfortable sleeping. Quiet. However... The dining facility was a cruel jest. After ordering steak salads for dinner, walked out after waiting a full hour and being repeatedly assured that the dinner would be "in a few minutes". Holiday Inn would be much better served by closing the dining room and posting a list of nearby restaurants. March 7, 2013
Rated 4.0 out of 5.0 by Good Hotel but Staff brings the rating down This is the second time we've stayed at this hotel. We like it, the location is good, the rooms are nice and clean....although the staff is not the best. How about a smile and welcome when you come through the door? Wouldn't hurt. The two young ladies at the desk when I checked in acted as though I was bothering them a little. We called down to the restaurant with the intention to order meals and pick them up since we had our pet in the room. We had been on the road all day, didn't realize what time it was and it turned out we called about 10 minutes before the restaurant opened. The lady who answered said, "we're not open yet". That's it. No, I'll take your order but you can't collect it until we open #that would have been fine#. Or even, 'Sorry, we're not open yet.' Saying Hi when someone comes in or sorry when it applies isn't rocket science. I will add that the cleaning staff we encountered were all pleasant and very nice. March 5, 2013
Rated 5.0 out of 5.0 by Very Comfortable Hotel After a full day of travelling by car we really appreciated the comfortable bed and overall well maintained hotel. The friendly staff is a great asset for this hotel. March 4, 2013
Rated 2.0 out of 5.0 by Service Checked in around 7 PM and while greeted as a PCM it was without any emotion. When I asked about where to get food it was hard to get a recommendation. In the morning there was no complementary coffer available and the desk clerk was using the house business center computer. It was not up to the excellent HE standard that I was used to. A later stay in Brunswick GA (EXit 37) confirmed that HE is still the best value while traveling. March 3, 2013
Rated 3.0 out of 5.0 by good room but needs new maids Check in was fast and easy (we had made reservations), desk person was very friendly and efficient. Even had a handicap room we could switch to for handicap convenience for both of the room occupants were cane dependant. Room appeared neat, clean, and quiet. We arrived late in the evening, and it was not long before we jumped into the bed for a nights sleep. The disppointment and disgust came in the morning when we were packing up. We found a childs diaper laying on the bed (and we only had 2 older adults in the room). Thankfully the diaper was not a soilded diaper, but the point is the maid evidently only pulled up the blankets and did not change the sheets from the previous guest. If the sheets had been changed there is no way a diaper would have been tangled somewhere in the bed linens. So how often are guests sleeping on linen slept on from a previous guest? March 3, 2013
Rated 1.0 out of 5.0 by Bad experience I am sorry but this was the worst hotel experience I ever encountered. Needed a pet friendly spot en route to Florida. Elevators and rugs on common floors were filthy. Requested a non smoking room and was given what was purported to be a non smoking room but was not a non smoking floor. The entire floor and room reaped of smoke. The air conditioning was poor. Was not a restful night's stop on a very long trip. Very disappointed. February 21, 2013
Rated 5.0 out of 5.0 by great service great room and food service everything was nice will come here again February 13, 2013
Rated 5.0 out of 5.0 by Satisfactory Stay Have stayed here several times now, with small pet, and have always had a very enjoyable visit. January 22, 2013
Rated 2.0 out of 5.0 by panny2 We were on a non smoking floor but smoking odor was very strong. This was our second stay-we complained of smell the first time but it was not corrected- we will not stay at this location again. We did not receive priority club greeting at check in. January 19, 2013
Rated 5.0 out of 5.0 by Clean room, reasonably priced. Pet friendly Arrived late and received a warm welcome from the desk despite the late hour. The pet-friendly policy was a welcome surprise since we had my daughters cats on board for the ride home. The room was comfortable and the area has a variety of eateries nearby. I also enjoyed a walk in the morning through a nearby residential neighborhood. We did not have an opportunity to try the on-location restaurant, but it appeared clean and pleasant. Of course, the sunny, 60 degree weather was a plus considering we drove from snowy upstate NY earlier that day. I have no reservations (pun intended) recommending a stay here. January 15, 2013
Rated 4.0 out of 5.0 by Florida trip stopover We went to Fl for Christmas and wanted to break up the trip to allow for a better time. This Holiday Inn was the perfect place to recharge. We ate in the dining room, visited nearby stores, and got some much needed good quality sleep. The room was clean and neat, the right temp and very confortable. The staff we dealt with were all polite and engaging, making sure all our needs were satisfied. The location is literally right off 95, but from the room you wouldn't know it. It was very quiet even though the area is full of things to do and see, and quite a few other motel/hotels surropund the place. We've stayed here four times now. Will likely stay again when we return to FL to see Mom. January 10, 2013
Rated 3.0 out of 5.0 by Good location. I would had given them a better review but expected the rooms to have at least feather and/or dawn pillows like the "Holiday Inn Express" do have; pillows are very bad and uncomfortable. I also expected to have a better bathroom, it look very ordinary. One of the walls current outlet was not working, so I was unable to plug my tablet to it. A week before I stayed at the Holiday Inn located in Brunswick, Georgia, and I found it way better than this one in Santee, SC.The one in Brunswick had a great restaurant that connected to the hotel (the Millwood Steakhouse Restaurant --great food and prices!) January 7, 2013
Rated 2.0 out of 5.0 by Buildings equipment very noisy A rather loud repetative noise sounding like an electric motor was prominate untill approximately 2AM, it then began again sometime around 5am. The sound was preceeded most of the time by the sound of moving water for a few seconds, the electric motor whine lasted approximtely 30 seconds, The scenario was repeated after a delay of less than 30 seconds. the sound could be easily heard in the bedroom and bathroom and was not associated with the heating/climate control system (this is just my opinion). This environment made it very difficult to sleep. January 6, 2013
Rated 5.0 out of 5.0 by Toiletries I always feel comfortable and safe staying at this Holiday Inn; you have the best toiletries in any hotel that I've ever stayed in! From the soap to the shampoo & conditioner are all excellent. January 5, 2013
Rated 4.0 out of 5.0 by just what we needed and a bit more, thanks Needed a pet friendly, non-smoking very clean room in a safe place we got that plus a very nicely decorated room, with full service food and beverage service in the Inn. January 4, 2013
Rated 5.0 out of 5.0 by Always enjoyable Staff is friendly and attentive. Hotel is in a great location. Rooms are clean. Food is good. Highly recommended January 3, 2013
Rated 2.0 out of 5.0 by Sad at Santee I checked in very late, asked for a 7:00 AM wakeup from the front desk, it never came. I was late getting up. Too late to call the desk and get repairs or change room upon going to my room. Hall light did not work. Desk light was out of order. Really was not very happy. Told front desk upon check out and they apologized. Oh well, next time I will wave as I pass by traveling on Rt 95 in NC. December 14, 2012
Rated 2.0 out of 5.0 by Deteriorating property We have stayed at this property, may times, over the past years. At first we stayed with our pet and accepted the gross, obvious pet stained hallways as part of traveling with a pet. However, the last few times, without our pet, we found the hallways and especially the elevator , filthy. By the time you get to your room, which is showing its age, you say not again, way over priced for this dirty and unkept property, what is the Holiday Inn's management doing to remindee this. December 10, 2012
Rated 4.0 out of 5.0 by Bi-Yearly Visit We are snowbirds who stay in Santee Hoilday Inn one night on our way to Fl. and one night on our return up north. Can walk to Cracker Barrel for dinner and my wife does not complain about the accomodations so I am delighted. December 5, 2012
Rated 3.0 out of 5.0 by Crowded rooms, too much furniture. Service lacking at resturant Upon check in, the front desk clerk was wonderful. Rooms were comfortable for there size, as we had 2 rooms. One room had sun flower seed shells on the closet floor, that we did not find till the next morning whem my 8 yo was playing in there. Also, as we found the next morning, one of the lights in the bathroom was not working. The resturant, while the food was ok for the price, the service, however, was non-existant. Our server took our orders (8 people), brought our food, then the next time we saw her is when she left the bill a stepped away. We had wanted refills on our beverages and desert for the kids, and had to requst the assistance of another server. We were also told at check in that breakfast was served untill 11 am, but when we arrived at the resturant at 9:55 we were told we would not be seated because it closed at 10. We travel quite a bit up and down I-95 and this particular hotel will be removed from our list of places to stay. December 1, 2012
Rated 3.0 out of 5.0 by price charged for pets hotel was ok, but to charge $ 20 per pet is outrageous. $ 20/pet is gouging in a big way and is much more than other hotels. Holiday did not even give a light breakfast as others do in that area of I-95. all you get is a little cup of coffee. November 14, 2012
Rated 4.0 out of 5.0 by FrequentHolidayInnExpressStayer Okay place to stay. Room was good except the door and bathroom door configuration. Staff was ho hum to us. At times I felt like we were a bother. Did not try the food but did like Clarks within walking distance. The price was a little high. Watch for the additional person charge they slip in. November 3, 2012
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