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Rated 3.8 out of 5 by 118 reviewers.
Rated 1.0 out of 5.0 by Terrible Customer Service I am a fan of Holiday Inn and stay there often and will continue to do so..just not at the Santee Holiday Inn. This was a "reward" night that my wife, daughter, grandsons (and dog) used while traveling. One elevator was broke, the ice machine was broke, and the pool was freezing. Those things happen...but what I cannot accept is the EXTREMELY rude way one of the staff members treated my wife and adult daughter..not just once, but multiple times. I would highly recommend you do not stay here...find another local hotel or travel to the next Holiday Inn. August 13, 2014
Rated 2.0 out of 5.0 by In need of improvements. Have used this facility every time traveling to Florida from Virginia. This HI is now showing it's age. Office chair height adjustment broken. Called front desk for a replacement. Staff member responded with another replacement chair that also had a broken height adjustment. Towel rack in rest room, rusted and poorly fastened to the wall. Carpet needs to be cleaned. Sagging in the middle the mattress needs replacement. August 10, 2014
Rated 2.0 out of 5.0 by Needs more T.L.C. 1) Pool out of service 2)Hot water in shower inadequate 3) Room charge error on fast checkout invoice. Could only be corrected by manager after 9 AM 4) worn carpeting in elevators August 3, 2014
Rated 1.0 out of 5.0 by July Trip This was our second stay at this hotel and we were greatly disappointed this time. Will not return. July 28, 2014
Rated 5.0 out of 5.0 by Nice Clean rooms, nice staff, room service available. We stay here several times a year as we travel through the area. Rooms are spacious and updated. It is also pet friendly. July 24, 2014
Rated 4.0 out of 5.0 by Nice Hotel Traveled all day, was glad to get a room. Staff was pleasant and I was checked right in. July 21, 2014
Rated 5.0 out of 5.0 by Wish we could have stayed longer Our stay was very brief, we were only stopping for the night on our way through. The hotel is beautiful, the staff was fabulous! I would suggest eating off-site though. For the price, I was not impressed with the quality of the food in the restaurant. July 20, 2014
Rated 5.0 out of 5.0 by Great Place to Stop on your drive to Disney We drive down from NJ to Disney quite often and this is a great place to stop over night and relax before continuing on. Hotel staff is very friendly, rooms are clean and the area seems safe. July 10, 2014
Rated 5.0 out of 5.0 by Great customer service! And CLEAN room!!!! Stopped on way home from vacation to ride out hurricane Authur, was given discount for signing up for rewards program after explaining this was 2nd stay at Holiday Inn in aweek. We usually prefer HI Express but this worked well for our needs. Front desk clerk very attentive, quick sign in and check it. Only disappointment was the indoor pool heater was out but otherwise an enjoyable experience. July 8, 2014
Rated 5.0 out of 5.0 by Outstanding Stopped here on return trip to Ohio from wonderful vacation at Disney with my family. I would like to comment on the people that work here and not on the hotel, which was very nice in my opinion. We arrived around 11:30 at night very tired and just looking to unload some things and get some rest. In the process of everybody unloading from minivan we rented and getting into hotel one of the side slide doors was left open all night and morning. I received a call about 9 am from the hotel desk asking if I was driving this van. (I started to panic). I stated I was and she stated that the side door was open and I should come down. I got down to the car in under a minute to find one of the hotel staff members, I think his name was Ted, standing guard by the van. He described how he had been out there for some time and had been keeping and eye on it wondering why the door was open. Just before I came out he closed the door knowing no one was loading or unloading it. I can't thank "Ted" enough and the other hotel personal that we're involved and aware of what was going that I talked to. This could of ruined our entire trip if the wrong person had got their before Ted. I have two five year olds and a ten year old that had electronic devices all over the car. One of the iPads was right on seat on door that was open not to mention all of my camera gear I had in the back. I could go on and on but in my experience it's people that make the difference where you go and how you remember things. I will remember what Ted and this hotel staff did for my family and this is why I will return here each time I travel back and forth to Florida. Thank-you. Bryon W. Beloit, Ohio July 5, 2014
Rated 4.0 out of 5.0 by Undergoing needed renovations The hotel was undergoing (needed) renovations, which caused some inconveniences. I feel that this should have been noted on the reservation information. July 2, 2014
Rated 3.0 out of 5.0 by No complimentary breakfast. After 13 days on the road we were headed home. Stopped here because it was convenient and we were tired. We paid the same price we had been paying, on average, but didn't notice that there was no hot breakfast provided. We had gotten use to this amenity at other comparable hotels. The breakfast deals are a bonus in many ways. If you are sightseeing, you want to get on the road to attractions ASAP. Go downstairs, eat, and you're on your way. Also, you feel that you are getting a "bonus". There was a restaurant at this location. We laughed at the menu in the elevator. We could get a bowl of "hot oatmeal" for $4.75. Thanks, but no thanks. Also, there was no sign after we turned off the interstate. June 23, 2014
Rated 2.0 out of 5.0 by Smelly Halls and room had a very unappealing odor - as one has said "like cheap bawdyhouse perfume". June 17, 2014
Rated 4.0 out of 5.0 by Dishes in kitchenette There were only a set of 3 dishes. It would be nice for a least a 4 person set June 4, 2014
Rated 5.0 out of 5.0 by One Night Stay Very Good, clean. Enjoyed the amenities. The Bathroom a little small and our only concern was the noise level of Air Conditioning coming on and off. June 3, 2014
Rated 3.0 out of 5.0 by It wasn't the best They had the room I requested ready when I arrived, but the bed was extremely uncomfortable. The table lamps didn't work (broken switch). The furniture was filthy. June 2, 2014
Rated 5.0 out of 5.0 by Accomodating Service and personable attitudes Staff was excellent and accommodating to please the customer. The requests was handled with a smile and with satisfaction. The attitude of the staff was embracing and family atmosphere. We were welcomed as family coming home. The service staff (kitchen, bar, maid, maintenance, desk) are professional. A great experience. May 26, 2014
Rated 5.0 out of 5.0 by Fan-frickin-tastic! Very clean, very nice room. Spacious and comfortable. Slept like a baby. Would stay here again. We were on the 2nd floor. May 16, 2014
Rated 3.0 out of 5.0 by Acceptable But Not Worth the Value I made reservations early but the front desk rep gave us a room for the handicap without advising us that the room was such. This is not acceptable. We chose staying in this location because it is pet friendly but found out it was not human friendly. May 14, 2014
Rated 5.0 out of 5.0 by comfortable bed, Slept well, quiet, and bed comfortable. Most of the Holiday Inns include breakfast, that I've stayed at May 8, 2014
Rated 5.0 out of 5.0 by Holiday Inn Santee This is the best hotel I have stayed at while in Santee, SC. The hotel staff is professional, courteous, friendly, and helpful. My room was clean and in very good condition. Due to a nose bleed I could go out to dinner so I ordered room service. The food was delicious and served professionally by the staff. But that is what I expected, top notch service. After watching TV a short while I enjoyed a excellent nights sleep and awoke the next morning well rested. After a hot shower I went downstairs for breakfast. They were not open yet so I had a cup of coffee and read the morning paper (free copy), USA Today. The breakfast selection included cold cereal, milk, fresh fruit, eggs, sausage patties, an assortment of biscuits, bread, and rolls, fruit juices, and coffee and tea. The Holiday Inn in Santee, SC will be my regular stop in the future. A very good hotel. May 7, 2014
Rated 5.0 out of 5.0 by Great all around! From check-in to check-out this hotel went above and beyond my expectations! May 3, 2014
Rated 1.0 out of 5.0 by Terrible Check in time was 4:00 pm. When I got to the hotel, which was after 5:00 pm the maid was still cleaning the room, which I suspect did not get finished because of my arrival (see for more information). I stayed in room 324. In this room both door knobs to the closet had broken hardware. The hardware to the room door itself was also broken on the inside of the door. It looked like someone had broken into the room. Does not give you a good feeling when a mother of three young kids (8, 4 and 2) shows up to stay in the room alone. The premium TV channels, like Disney, would not come in. All you could hear was static and the the channel had lines through it. When I went to give my kids a bath, the bath tub stopper was also broken, so I could not give them a bath. The next moring when I went to take a shower I noticed several curley que's on the shower wall and someone's used bath rag ontop of the shower cutain rod itself. When I went to check out the next morning there was no one at the front desk. The front desk has several people waiting for someone to help them. Finaly after at least 5 minutes, I placed my key cards on the front desk (were at least a dozen other cards were piling up) and left. April 27, 2014
Rated 5.0 out of 5.0 by Excellent facility This is our second stay at this Holiday Inn and we found the facility to be very well kept, staff professional and friendly and the room excellent. The hotel is located close to several restaurants and just off the interstate. April 21, 2014
Rated 5.0 out of 5.0 by Coupon not accepted ! I was disappointed that the $ 75.00 per night coupon that I presented was not accepted, The clerk was not clear on why she could not accept it. To be honest, after driving 9hrs through rain abd wind there was no fight left in me. April 10, 2014
Rated 1.0 out of 5.0 by Santee Holiday Inn Excessive price, poor room, whirlpool did not work - too loud,. Thinking about choosing other hotel chain for future travel. April 9, 2014
Rated 2.0 out of 5.0 by Rooms for Improvement I'm a Platinum member and I'm disappointed with this property. The room was not clean. We found loose pharmaceutical pills on the floor. There were used bars of soap in the bathroom. The coffeemaker was broken. There were no pens or paper in the room. Breakfast was another unfortunate story. The staff was completely disorganized. Guest's orders were lost, wrong meals were delivered, we received two checks for different amounts while another table had to wait for their tab to be delivered from our table. I waited ten minutes for the payment processing and finally ended up retrieving my card and paying cash just so I could get on the road. The next night we stayed in Carlisle PA, a much better experience. I'm a loyal IHG member, in fact I also have time shares in Myrtle Beach and Orange Lakes. This property in Santee needs a little better supervision! Cecil Harnden 400735183 April 4, 2014
Rated 5.0 out of 5.0 by room was fine Everything was excellent except I was thinking that you had a free continental breakfast only to find out that was false and I felt that the menu was expensive so I did not try it. March 25, 2014
Rated 5.0 out of 5.0 by Excellent overall! Staff and service was excellent. Food and service was great. It was all superb! March 22, 2014
Rated 5.0 out of 5.0 by Great hotel I often stop here with my pets. Great food and staff. This last trip the wireless was not working at the south end of the building ( a recurring problem if you get the end rooms on the 4th Deck). Night staff brought me a cable up to connect to the wall. One minor nit was that rust was starting to bleed through at the base of the bath. March 19, 2014
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