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Rated 3.9 out of 5 by 103 reviewers.
Rated 3.0 out of 5.0 by It wasn't the best They had the room I requested ready when I arrived, but the bed was extremely uncomfortable. The table lamps didn't work (broken switch). The furniture was filthy. June 2, 2014
Rated 5.0 out of 5.0 by Accomodating Service and personable attitudes Staff was excellent and accommodating to please the customer. The requests was handled with a smile and with satisfaction. The attitude of the staff was embracing and family atmosphere. We were welcomed as family coming home. The service staff (kitchen, bar, maid, maintenance, desk) are professional. A great experience. May 26, 2014
Rated 5.0 out of 5.0 by Fan-frickin-tastic! Very clean, very nice room. Spacious and comfortable. Slept like a baby. Would stay here again. We were on the 2nd floor. May 16, 2014
Rated 3.0 out of 5.0 by Acceptable But Not Worth the Value I made reservations early but the front desk rep gave us a room for the handicap without advising us that the room was such. This is not acceptable. We chose staying in this location because it is pet friendly but found out it was not human friendly. May 14, 2014
Rated 5.0 out of 5.0 by comfortable bed, Slept well, quiet, and bed comfortable. Most of the Holiday Inns include breakfast, that I've stayed at May 8, 2014
Rated 5.0 out of 5.0 by Holiday Inn Santee This is the best hotel I have stayed at while in Santee, SC. The hotel staff is professional, courteous, friendly, and helpful. My room was clean and in very good condition. Due to a nose bleed I could go out to dinner so I ordered room service. The food was delicious and served professionally by the staff. But that is what I expected, top notch service. After watching TV a short while I enjoyed a excellent nights sleep and awoke the next morning well rested. After a hot shower I went downstairs for breakfast. They were not open yet so I had a cup of coffee and read the morning paper (free copy), USA Today. The breakfast selection included cold cereal, milk, fresh fruit, eggs, sausage patties, an assortment of biscuits, bread, and rolls, fruit juices, and coffee and tea. The Holiday Inn in Santee, SC will be my regular stop in the future. A very good hotel. May 7, 2014
Rated 5.0 out of 5.0 by Great all around! From check-in to check-out this hotel went above and beyond my expectations! May 3, 2014
Rated 1.0 out of 5.0 by Terrible Check in time was 4:00 pm. When I got to the hotel, which was after 5:00 pm the maid was still cleaning the room, which I suspect did not get finished because of my arrival (see for more information). I stayed in room 324. In this room both door knobs to the closet had broken hardware. The hardware to the room door itself was also broken on the inside of the door. It looked like someone had broken into the room. Does not give you a good feeling when a mother of three young kids (8, 4 and 2) shows up to stay in the room alone. The premium TV channels, like Disney, would not come in. All you could hear was static and the the channel had lines through it. When I went to give my kids a bath, the bath tub stopper was also broken, so I could not give them a bath. The next moring when I went to take a shower I noticed several curley que's on the shower wall and someone's used bath rag ontop of the shower cutain rod itself. When I went to check out the next morning there was no one at the front desk. The front desk has several people waiting for someone to help them. Finaly after at least 5 minutes, I placed my key cards on the front desk (were at least a dozen other cards were piling up) and left. April 27, 2014
Rated 5.0 out of 5.0 by Excellent facility This is our second stay at this Holiday Inn and we found the facility to be very well kept, staff professional and friendly and the room excellent. The hotel is located close to several restaurants and just off the interstate. April 21, 2014
Rated 5.0 out of 5.0 by Coupon not accepted ! I was disappointed that the $ 75.00 per night coupon that I presented was not accepted, The clerk was not clear on why she could not accept it. To be honest, after driving 9hrs through rain abd wind there was no fight left in me. April 10, 2014
Rated 1.0 out of 5.0 by Santee Holiday Inn Excessive price, poor room, whirlpool did not work - too loud,. Thinking about choosing other hotel chain for future travel. April 9, 2014
Rated 2.0 out of 5.0 by Rooms for Improvement I'm a Platinum member and I'm disappointed with this property. The room was not clean. We found loose pharmaceutical pills on the floor. There were used bars of soap in the bathroom. The coffeemaker was broken. There were no pens or paper in the room. Breakfast was another unfortunate story. The staff was completely disorganized. Guest's orders were lost, wrong meals were delivered, we received two checks for different amounts while another table had to wait for their tab to be delivered from our table. I waited ten minutes for the payment processing and finally ended up retrieving my card and paying cash just so I could get on the road. The next night we stayed in Carlisle PA, a much better experience. I'm a loyal IHG member, in fact I also have time shares in Myrtle Beach and Orange Lakes. This property in Santee needs a little better supervision! Cecil Harnden 400735183 April 4, 2014
Rated 5.0 out of 5.0 by room was fine Everything was excellent except I was thinking that you had a free continental breakfast only to find out that was false and I felt that the menu was expensive so I did not try it. March 25, 2014
Rated 5.0 out of 5.0 by Excellent overall! Staff and service was excellent. Food and service was great. It was all superb! March 22, 2014
Rated 5.0 out of 5.0 by Great hotel I often stop here with my pets. Great food and staff. This last trip the wireless was not working at the south end of the building ( a recurring problem if you get the end rooms on the 4th Deck). Night staff brought me a cable up to connect to the wall. One minor nit was that rust was starting to bleed through at the base of the bath. March 19, 2014
Rated 3.0 out of 5.0 by Uncomfortable beds and expensive water. The beds here are sunken in the middle, so you had no choice but to sleep there. There were numerous handles missing from the drawers in our room and the bathroom faucet leaked. We could of had a panty with theamount of popcorn we found under one of the beds. Then they want to charge you $1.00 for a .20 bottle of CVS water. As a platinum member I was offered one of these free along with some mixed nuts, really. I also had the option of getting a free drink from their bar, but only if I purchased a meal. And what Holiday Inn doesn't have free breakfast?, this one. Needless to say this Holiday Inn will not be in our list of future places to stay in Santee SC. March 13, 2014
Rated 4.0 out of 5.0 by Our stay at Holiday Inn, Santee The front desk staff was very professional and the greeting was warm and friendly. Our room was clean and the bed was comfortable. We ate dinner in the restaurant. Service was adequate and the food was good but not spectacular. We a attempted to eat breakfast in the restaurant but ended up leaving due to slow, poor service. The restaurant had only one other table occupied at the time. It took over 5 minutes for someone to acknowledge we were there and after another 5 minutes our water had not yet been delivered to our table. That is when we decided to go elsewhere. March 8, 2014
Rated 5.0 out of 5.0 by great bar and restaurant as soon as we entered restaurant/ bar we were treated like we belonged there. the wine was great and the food was very good, they were about to close but stayed past there time just to serve us. we stopped there on the way to florida and it was so great we stopped there on the way home to. March 6, 2014
Rated 5.0 out of 5.0 by Total staff friendly and professional. This was a surprise stop on our trip south. The hotel service and friendliness was out standing. Our breakfast was a delight because of the service, friendliness, and cooking of the staff. We do plan to stop again on our next trip. March 3, 2014
Rated 3.0 out of 5.0 by Handicap Room The room was very big. Nice. But, the TV was a 12" model and 25 feet from the bed. Go figure..... The lighting in the bathroom and over the "bar" area was lacking. Big time. February 22, 2014
Rated 4.0 out of 5.0 by No breakfast but good stay Staff was great,Food was great.Too bad corporate decided not to give us breakfast February 15, 2014
Rated 4.0 out of 5.0 by Great overnight stop for snowbirds My wife, our pet Maltese and I stopped for overnight stays during our trek to Destin, FL and back.. This Holiday Inn provided us with our best halfway overnight stop since we began spending part of winter in Florida. The room was quiet and clean; the bed was comfortable and there was ample space in the bathroom. February 13, 2014
Rated 5.0 out of 5.0 by clean and comfortable We look for pet friendly. Traveling from Ct were supposed to stay in Fayetteville but decided to go further. Glad we did. We had stayed here last time we came down. The staff is great they even remembered us. Like we were family. The restaurant has the best fried chicken and the people to go with it. Will definitely stay again. February 12, 2014
Rated 5.0 out of 5.0 by Outstanding Stay The location is very convenient to the interstate and to gas stations. The area around the hotel is pleasant with a safe appearance. The hotel entrance and lobby area was clean and inviting. The staff was courteous and helpful. The room was comfortable and quiet. We had an outstanding stay. February 8, 2014
Rated 5.0 out of 5.0 by Great people I travel a lot and stay mostly in Holiday Inns but this one has the most friendliest staff I ever seen including at the hotel restaurant. Nice and quiet rooms. January 31, 2014
Rated 2.0 out of 5.0 by Not the best for IHG! Checked in December 31st....Comfotable bed, clean room but some upkeep needed....noisy AC fan....burnt bulbs.... Staff in dining room wanted to party New Years Eve, we we're there for an early supper, we we're served our food which was OK but never asked if we wished a beverage, desert or....bill left on table and that was it....IF STAFF DOESN'T WANT TO WORK DON'T OPEN OR OFFER THE SERVICE! Good breakfast next morning made up for the experience previous evening. For a newer hotel we found general upkeep was lacking. January 22, 2014
Rated 3.0 out of 5.0 by Freeze Heater couldn't handle freezing weather. Staff responded quickly but couldn't fix it. Unit made noise until 2 am. They offered to relocate us but with pet & handicap, there was too much to do & room wasn't unbearably cold. Just uncomfortable.. I did feel that hotel should have turned the heater on early to ensure that it worked since we had a reservation for that specific room & the unprecedented cold weather was predicted. January 12, 2014
Rated 5.0 out of 5.0 by The only place we will stay! We travel from MD to FL three or four times a year. We plan our trip so that we always spend the night here in the Holiday Inn at Santee. We have stayed at other places and been very uncomfortable with the cleanliness and comfort. The rooms here are always clean, and the beds are so comfortable. We would highly recommend this place. We have never been disappointed. January 7, 2014
Rated 5.0 out of 5.0 by Family Feeling Everyone went out of their way to treat us like valued Clients January 2, 2014
Rated 3.0 out of 5.0 by bathroom, telephone The bathroom sink faucet sprayed water all over the counter top. Also, the telephone handset cord was disconnected when we arrived and the connector clip was broken. This was the first time that we had experienced shoddy housekeeping at this property in over 6 visits. Moreover, there is no one tending the front desk at check out time. I had to search for him and it delayed out departure. This is the second time this has occurred at this property in the same week. I hope that things will improve here as we have been good customers in the past. But, if the next experience is not up to standards, we will find another property. Would you please get my IHG Rewards number off of your invalid list. This has caused delays at check in. January 1, 2014
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