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Rated 3.9 out of 5 by 106 reviewers.
Rated 5.0 out of 5.0 by The only place we will stay! We travel from MD to FL three or four times a year. We plan our trip so that we always spend the night here in the Holiday Inn at Santee. We have stayed at other places and been very uncomfortable with the cleanliness and comfort. The rooms here are always clean, and the beds are so comfortable. We would highly recommend this place. We have never been disappointed. January 7, 2014
Rated 5.0 out of 5.0 by Family Feeling Everyone went out of their way to treat us like valued Clients January 2, 2014
Rated 3.0 out of 5.0 by bathroom, telephone The bathroom sink faucet sprayed water all over the counter top. Also, the telephone handset cord was disconnected when we arrived and the connector clip was broken. This was the first time that we had experienced shoddy housekeeping at this property in over 6 visits. Moreover, there is no one tending the front desk at check out time. I had to search for him and it delayed out departure. This is the second time this has occurred at this property in the same week. I hope that things will improve here as we have been good customers in the past. But, if the next experience is not up to standards, we will find another property. Would you please get my IHG Rewards number off of your invalid list. This has caused delays at check in. January 1, 2014
Rated 5.0 out of 5.0 by Very nice place to stay - one of our favourites. We've been staying here on our way to and from Florida for several years. The hotel is always clean and neat and the staff is friendly and caring. The food in the restaurant is good and the wait staff is courteous. Highly recommended. January 1, 2014
Rated 5.0 out of 5.0 by Signs Trouble finding motel. No signs!, nice restaurant on site. Staff very friendly & helpful will stay there again. Don't try to find after dark. December 30, 2013
Rated 4.0 out of 5.0 by All little of the path I was surprised that this hotel seemed to be further away from the road I was traveling. I had mapped out my journey and my research lead me to believe it was an easy on and off the road I was traveling. Otherwise a nice place to stay if you are in the area. December 25, 2013
Rated 3.0 out of 5.0 by Completely underwhelmed This was by far my least memorable experience in a Holiday Inn. As a Platinum member I was not greeted as one. I was treated just as any other traveler. I will not stay at this location again. On a consolation, the ladies in the dining area that served breakfast were very friendly. December 19, 2013
Rated 4.0 out of 5.0 by A nice, pet friendly hotel A clean, comfortable hotel that was pet friendly with easy access to I 95. I would stay here again. The only surprise was the room had a shower stall and no bath tub. December 17, 2013
Rated 4.0 out of 5.0 by Great Facility, Lousy Food The heading says it all. The room was clean, well organized and spacious. The downside was the noise that emanated from the elevator each time it was activated. It seems that the rooms located behind the elevator suffer from this noise pollution. The pillow were hard, but that I guess is personal taste. The one thing I recommend is to not bother with the free breakfast. The quality of the food is sub-par. December 6, 2013
Rated 3.0 out of 5.0 by Tired beds Beds had a visible hole in them from not being turned. The breakfast was sub par. I stayed at an express and had a much better bed, TV, and breakfast. December 3, 2013
Rated 3.0 out of 5.0 by Nothing special We called from the road about an hour out. Front desk did not recognize the rewards status except 2 bottles of water and free limited breakfast voucher and a drink voucher if you bought an app. The room we had was clean and the size of a small basketball court but furnished for a regular room. The TV was disproportionately small for such a large room and from the bed you could hardly see the picture. Bar staff was not friendly and spent more time in a booth talking to someone rather than behind the bar. Front desk staff was on the computer near the front door both when we checked in and when we checked out. December 3, 2013
Rated 5.0 out of 5.0 by Great staff Wonderful hotel. Great staff. Barbara at the front desk is a peach. Very friendly and Jerome the house man and all around good guy is absolutely the best and helpful when needed. these two employees get it when it comes to customer service!!! November 26, 2013
Rated 2.0 out of 5.0 by Restautant Staff Really bad....I could not beleive the lack of experience, the unprofessionalism. I am a platium elite member and travel IHG properties mostly in the southeast but others such as Germany. This places needs a manager!!! November 25, 2013
Rated 5.0 out of 5.0 by ADA access large room Great motel, scooter acessible, lobby resturant very convenient with good food. Motel difficult to locate, town needs street signs that are easier to read. No motel signs November 24, 2013
Rated 4.0 out of 5.0 by Florida Bound Stay here twice a year coming and going to Florida. Never had any issues during our stays. Walk to Cracker Barrel for dinner and close to highway. November 12, 2013
Rated 3.0 out of 5.0 by Room The general condition of the room was poor. Carpet was very dirty and chair in the room was stained and dirty November 7, 2013
Rated 4.0 out of 5.0 by QUAINT AREA Nice area of S.C. Great lounge and Restaurant. Very modern. Lovely large outside patio, very good food. Wait staff very friendly. It is pet friendly and their were lots of folks going south for the winter with their pets. Would recommend. October 31, 2013
Rated 5.0 out of 5.0 by IHG-Santee, S.C. Great hotel, restaurant and staff!!! Have stayed here on previous trips. Bonus was in house restaurant and complimentary cocktail and hot breakfast for Priority Club members. This hotel is listed as one of my favorites. October 23, 2013
Rated 3.0 out of 5.0 by Non smoking room smelled like smoke The hotel is very clean and this is the third time staying there. We got to our non smoking room and it smelled like smoke. The billing is not right, we held our room on a different card than we paid with. The charges showed on both cards, and then cleared off the second after three days, but that was not my money for three days. They also charged an extra $30 which cleared off in 3 days because there was a resturant on premisus, but I did not use it. Non of this occurred on my previous stays, and I might choose a different facility next time. October 10, 2013
Rated 5.0 out of 5.0 by SammyJr I have stayed at this particular Holiday Inn on several occasions and each time I found it to be very clean and comfortable, including the rooms that allow pets. Staff is very friendly and accommodating. Perfect location with easy access to I-95. I would definitely recommend Santee, SC Holiday Inn to those who appreciate a nice place to rest up before hitting the road. October 3, 2013
Rated 5.0 out of 5.0 by Spacious room Very spacious room, able to relax. Friendly staff & easy on off access to I 95 September 29, 2013
Rated 5.0 out of 5.0 by Multiple Stops Always Great Have stayed at this Holiday Inn Express at least a half dozen times. Staff friendly, courteous and helpful. Most recently raining heavily when I was going to park car. Staff made certain I had an umbrella so as not to get drenched. Other times very helpful in other areas as shopping and computer. Facility always clean and quiet. Recommend without hesitation. September 8, 2013
Rated 5.0 out of 5.0 by very dog friendly On our journey we stayed primarily at HI because of their policy on service animals. We were pleased that the fee is waived for service pets. September 8, 2013
Rated 2.0 out of 5.0 by Disappointed We were ther a month before, this last visit, and had a pleasant experince. During this visit, we found our room was not clean. It was made up, but the carpet was dirty, and the bathroom was so-so.,etc. August 17, 2013
Rated 2.0 out of 5.0 by Not quite the experience we were hoping to find. Unfortunately this property has begun to show its age. The air conditioner fan in our room cycled from slow to fast to stop continuously all night. If we just turned on the fan it got warm very quickly. The only way to prevent it was to turn it off completely (not a good move in July). As a result we did not have a restful night. The hallway carpet could stand to be replaced, ditto the carpet in the rooms. Usually our experiences with Holiday Inn/Holiday Inn Express are very good ones, so this was a disappointment. August 3, 2013
Rated 5.0 out of 5.0 by Great location Friendly staff. Easy access to 95.. Pet friendly. Clean room. July 31, 2013
Rated 3.0 out of 5.0 by dont eat there The room is so so, pool is supposed to be heated but I don't call 60 DEG heated. No hot tub. Forget the Restaurant I had the special 2 porkchops they were thinner then pancakes and thin sliced bread. May 27, 2013
Rated 3.0 out of 5.0 by Needs work This is a very convenient stop for us and we have been staying with our small dog each year since you have been open. But, despite all the good things, the rooms really need a makeover. May 16, 2013
Rated 4.0 out of 5.0 by Needs a face lift. We stay in this hotel at least twice a year as it takes dogs. It's well located, clean and comfortable. However it's time for a "redo" Carpets in hallway are old, smelly and warn. The carpets in and in front of elevators curl up so someonce could trip. Some of room hardware is broken. Given the number of pet owners who choose this hotel, it must be a gold mine and could use with reinvestment into the place. Maxwell B. May 14, 2013
Rated 5.0 out of 5.0 by Staff The staff at this establishment are top notch. From the front desk to the man who does it all "Jerome" you can be assured of quality service. May 10, 2013
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