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Rated 3.8 out of 5 by 153 reviewers.
Rated 1.0 out of 5.0 by Santee Holiday Inn Excessive price, poor room, whirlpool did not work - too loud,. Thinking about choosing other hotel chain for future travel. April 9, 2014
Rated 2.0 out of 5.0 by Rooms for Improvement I'm a Platinum member and I'm disappointed with this property. The room was not clean. We found loose pharmaceutical pills on the floor. There were used bars of soap in the bathroom. The coffeemaker was broken. There were no pens or paper in the room. Breakfast was another unfortunate story. The staff was completely disorganized. Guest's orders were lost, wrong meals were delivered, we received two checks for different amounts while another table had to wait for their tab to be delivered from our table. I waited ten minutes for the payment processing and finally ended up retrieving my card and paying cash just so I could get on the road. The next night we stayed in Carlisle PA, a much better experience. I'm a loyal IHG member, in fact I also have time shares in Myrtle Beach and Orange Lakes. This property in Santee needs a little better supervision! Cecil Harnden 400735183 April 4, 2014
Rated 5.0 out of 5.0 by room was fine Everything was excellent except I was thinking that you had a free continental breakfast only to find out that was false and I felt that the menu was expensive so I did not try it. March 25, 2014
Rated 5.0 out of 5.0 by Excellent overall! Staff and service was excellent. Food and service was great. It was all superb! March 22, 2014
Rated 5.0 out of 5.0 by Great hotel I often stop here with my pets. Great food and staff. This last trip the wireless was not working at the south end of the building ( a recurring problem if you get the end rooms on the 4th Deck). Night staff brought me a cable up to connect to the wall. One minor nit was that rust was starting to bleed through at the base of the bath. March 19, 2014
Rated 3.0 out of 5.0 by Uncomfortable beds and expensive water. The beds here are sunken in the middle, so you had no choice but to sleep there. There were numerous handles missing from the drawers in our room and the bathroom faucet leaked. We could of had a panty with theamount of popcorn we found under one of the beds. Then they want to charge you $1.00 for a .20 bottle of CVS water. As a platinum member I was offered one of these free along with some mixed nuts, really. I also had the option of getting a free drink from their bar, but only if I purchased a meal. And what Holiday Inn doesn't have free breakfast?, this one. Needless to say this Holiday Inn will not be in our list of future places to stay in Santee SC. March 13, 2014
Rated 4.0 out of 5.0 by Our stay at Holiday Inn, Santee The front desk staff was very professional and the greeting was warm and friendly. Our room was clean and the bed was comfortable. We ate dinner in the restaurant. Service was adequate and the food was good but not spectacular. We a attempted to eat breakfast in the restaurant but ended up leaving due to slow, poor service. The restaurant had only one other table occupied at the time. It took over 5 minutes for someone to acknowledge we were there and after another 5 minutes our water had not yet been delivered to our table. That is when we decided to go elsewhere. March 8, 2014
Rated 5.0 out of 5.0 by great bar and restaurant as soon as we entered restaurant/ bar we were treated like we belonged there. the wine was great and the food was very good, they were about to close but stayed past there time just to serve us. we stopped there on the way to florida and it was so great we stopped there on the way home to. March 6, 2014
Rated 5.0 out of 5.0 by Total staff friendly and professional. This was a surprise stop on our trip south. The hotel service and friendliness was out standing. Our breakfast was a delight because of the service, friendliness, and cooking of the staff. We do plan to stop again on our next trip. March 3, 2014
Rated 3.0 out of 5.0 by Handicap Room The room was very big. Nice. But, the TV was a 12" model and 25 feet from the bed. Go figure..... The lighting in the bathroom and over the "bar" area was lacking. Big time. February 22, 2014
Rated 4.0 out of 5.0 by No breakfast but good stay Staff was great,Food was great.Too bad corporate decided not to give us breakfast February 15, 2014
Rated 4.0 out of 5.0 by Great overnight stop for snowbirds My wife, our pet Maltese and I stopped for overnight stays during our trek to Destin, FL and back.. This Holiday Inn provided us with our best halfway overnight stop since we began spending part of winter in Florida. The room was quiet and clean; the bed was comfortable and there was ample space in the bathroom. February 13, 2014
Rated 5.0 out of 5.0 by clean and comfortable We look for pet friendly. Traveling from Ct were supposed to stay in Fayetteville but decided to go further. Glad we did. We had stayed here last time we came down. The staff is great they even remembered us. Like we were family. The restaurant has the best fried chicken and the people to go with it. Will definitely stay again. February 12, 2014
Rated 5.0 out of 5.0 by Outstanding Stay The location is very convenient to the interstate and to gas stations. The area around the hotel is pleasant with a safe appearance. The hotel entrance and lobby area was clean and inviting. The staff was courteous and helpful. The room was comfortable and quiet. We had an outstanding stay. February 8, 2014
Rated 5.0 out of 5.0 by Great people I travel a lot and stay mostly in Holiday Inns but this one has the most friendliest staff I ever seen including at the hotel restaurant. Nice and quiet rooms. January 31, 2014
Rated 2.0 out of 5.0 by Not the best for IHG! Checked in December 31st....Comfotable bed, clean room but some upkeep needed....noisy AC fan....burnt bulbs.... Staff in dining room wanted to party New Years Eve, we we're there for an early supper, we we're served our food which was OK but never asked if we wished a beverage, desert or....bill left on table and that was it....IF STAFF DOESN'T WANT TO WORK DON'T OPEN OR OFFER THE SERVICE! Good breakfast next morning made up for the experience previous evening. For a newer hotel we found general upkeep was lacking. January 22, 2014
Rated 3.0 out of 5.0 by Freeze Heater couldn't handle freezing weather. Staff responded quickly but couldn't fix it. Unit made noise until 2 am. They offered to relocate us but with pet & handicap, there was too much to do & room wasn't unbearably cold. Just uncomfortable.. I did feel that hotel should have turned the heater on early to ensure that it worked since we had a reservation for that specific room & the unprecedented cold weather was predicted. January 12, 2014
Rated 5.0 out of 5.0 by The only place we will stay! We travel from MD to FL three or four times a year. We plan our trip so that we always spend the night here in the Holiday Inn at Santee. We have stayed at other places and been very uncomfortable with the cleanliness and comfort. The rooms here are always clean, and the beds are so comfortable. We would highly recommend this place. We have never been disappointed. January 7, 2014
Rated 5.0 out of 5.0 by Family Feeling Everyone went out of their way to treat us like valued Clients January 2, 2014
Rated 3.0 out of 5.0 by bathroom, telephone The bathroom sink faucet sprayed water all over the counter top. Also, the telephone handset cord was disconnected when we arrived and the connector clip was broken. This was the first time that we had experienced shoddy housekeeping at this property in over 6 visits. Moreover, there is no one tending the front desk at check out time. I had to search for him and it delayed out departure. This is the second time this has occurred at this property in the same week. I hope that things will improve here as we have been good customers in the past. But, if the next experience is not up to standards, we will find another property. Would you please get my IHG Rewards number off of your invalid list. This has caused delays at check in. January 1, 2014
Rated 5.0 out of 5.0 by Very nice place to stay - one of our favourites. We've been staying here on our way to and from Florida for several years. The hotel is always clean and neat and the staff is friendly and caring. The food in the restaurant is good and the wait staff is courteous. Highly recommended. January 1, 2014
Rated 5.0 out of 5.0 by Signs Trouble finding motel. No signs!, nice restaurant on site. Staff very friendly & helpful will stay there again. Don't try to find after dark. December 30, 2013
Rated 4.0 out of 5.0 by All little of the path I was surprised that this hotel seemed to be further away from the road I was traveling. I had mapped out my journey and my research lead me to believe it was an easy on and off the road I was traveling. Otherwise a nice place to stay if you are in the area. December 25, 2013
Rated 3.0 out of 5.0 by Completely underwhelmed This was by far my least memorable experience in a Holiday Inn. As a Platinum member I was not greeted as one. I was treated just as any other traveler. I will not stay at this location again. On a consolation, the ladies in the dining area that served breakfast were very friendly. December 19, 2013
Rated 4.0 out of 5.0 by A nice, pet friendly hotel A clean, comfortable hotel that was pet friendly with easy access to I 95. I would stay here again. The only surprise was the room had a shower stall and no bath tub. December 17, 2013
Rated 4.0 out of 5.0 by Great Facility, Lousy Food The heading says it all. The room was clean, well organized and spacious. The downside was the noise that emanated from the elevator each time it was activated. It seems that the rooms located behind the elevator suffer from this noise pollution. The pillow were hard, but that I guess is personal taste. The one thing I recommend is to not bother with the free breakfast. The quality of the food is sub-par. December 6, 2013
Rated 3.0 out of 5.0 by Tired beds Beds had a visible hole in them from not being turned. The breakfast was sub par. I stayed at an express and had a much better bed, TV, and breakfast. December 3, 2013
Rated 3.0 out of 5.0 by Nothing special We called from the road about an hour out. Front desk did not recognize the rewards status except 2 bottles of water and free limited breakfast voucher and a drink voucher if you bought an app. The room we had was clean and the size of a small basketball court but furnished for a regular room. The TV was disproportionately small for such a large room and from the bed you could hardly see the picture. Bar staff was not friendly and spent more time in a booth talking to someone rather than behind the bar. Front desk staff was on the computer near the front door both when we checked in and when we checked out. December 3, 2013
Rated 5.0 out of 5.0 by Great staff Wonderful hotel. Great staff. Barbara at the front desk is a peach. Very friendly and Jerome the house man and all around good guy is absolutely the best and helpful when needed. these two employees get it when it comes to customer service!!! November 26, 2013
Rated 2.0 out of 5.0 by Restautant Staff Really bad....I could not beleive the lack of experience, the unprofessionalism. I am a platium elite member and travel IHG properties mostly in the southeast but others such as Germany. This places needs a manager!!! November 25, 2013
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