Rated 4.2 out of 5 by 81
Rated 5.0 out of 5.0 Excellent Service
Hotel staff was friendly and performed a very high quality customer service, exceeded expectations. Room was very comfortable and clean. Hotel location is supreme. Food was delicious, excellent service and served within a very reasonable time, providing a very nice eating experience. I did not have time to use the pool, gym or spa but really good to know the hotel offers these facilities. I definitely recommend this property, great value for money.
February 27, 2014
Rated 5.0 out of 5.0 by James III Just finished a new renovation
I have stayed at HI Santiago several times. This time was the best as they have added another 100+ new rooms. The staff at the hotel is very helpful. Front desk and restaurant wait staff could not have done a better job. Right at the airport!
This property must have a great management team to consistently provide this level of service.
February 26, 2014
Rated 5.0 out of 5.0 by comcox Sleek and convenient
Having been dropped off at the Santiago Airport among 7 full bus loads of Holland America cruise passengers with piles of luggage, I am so glad I had elected to spend a restful night here rather than face the horrendous airline check-in lines in the terminal that evening. Located directly across the drive from the international arrivals area, the hotel could not be more convenient for passengers. The check-in process was smooth and fast. When I turned around for my bags, I discovered the bellman had already transferred them to his cart and had taken my luggage trolley away--very slick.
My room was extremely clean and comfortable and I heard no noise at all the rest of the night. My only wish would have been to have an English-language news station on the television; there was none.
For dinner I walked over to the airport to the 24-hour Gatsby's café located above the international check-in area. There was also a convenience store on the main level for purchasing snacks and water. I had breakfast in the hotel which offers a fairly simple buffet arrangement.
My departure was again flawless. I rang from my room for a bellman who brought my luggage down and transfer it to an airport baggage trolley for me. Check-out took a minute--really. Then a quick walk across the drive and up one-level to check-in (much saner in the mornings) and I was on my way home.
The hotel rates are high, but I was fortunate to have Intercontinental member points to cover my stay. Still it's a matter of what price you put on convenience.
February 24, 2014
Rated 4.0 out of 5.0 by WM573 Very convenient to airport
It's fantastic to be able to walk across the road from the hotel. Rooms are clean and spacious. Public areas are pleasant. Terrific for a transit stop between flights.
One very strange feature. Rooms come with a good drip coffee maker but just one tiny sachet of coffee-- even if there are two people in the room. Why be so stingy?
February 23, 2014
Rated 4.0 out of 5.0 by Pokes84 Very Nice and affordable airport hotel
What a beautiful room and amenities for the price. I have stayed here each year when I visit Santiago and have never been disappointed. On my most recent stay I struggled with the attentiveness of the wait staff at the lounge, once it was brought up as an issue, they immediately started taking care of us.
February 21, 2014
Rated 5.0 out of 5.0 by cruise100 Santiago Airport Holiday Inn
Wonderful room, very contemporary and comfortable. Roomy bath with up to date fixtures, including rainfall shower.
February 19, 2014
Rated 5.0 out of 5.0 by RDG512 Excelente opción para una corta estadía de negocios
Viaje al interior de Chile, pero decidi alquilar un auto en el aeropuerto de Santiago. Al llegar y al regresar, me aloje en el HI del aeropuerto. Excelente decision… no es barato, pero las habitaciones y los servicios son muy buenos. Debo destacar la atención y la calidad de las bebidas y comidas en el bar-restaurant; excelente. Si tengo que viajar a Santiago me alojare nuevamente en el HI y no dudo en recomendarlo...
February 17, 2014
Rated 4.0 out of 5.0 by tanktop Good hotel, conveniently located
Is this not the most conveniently located hotel for the airport ever? It is litterally 100 metres from the arrivals entrance. No need for a transfer bus!
The decor is pleasant. The furnishings comfortable. The room bathrooms are spacious. The staff are unfailingly courteous.
The one negative is the restaurant: both for dinner and breakfast vacated tables left dirty. And certainly for dinner slow service.
Nonetheless, I'll use the hotel again.
February 16, 2014