Rated 4.2 out of 5 by 81
Rated 5.0 out of 5.0 Excellent Service
Hotel staff was friendly and performed a very high quality customer service, exceeded expectations. Room was very comfortable and clean. Hotel location is supreme. Food was delicious, excellent service and served within a very reasonable time, providing a very nice eating experience. I did not have time to use the pool, gym or spa but really good to know the hotel offers these facilities. I definitely recommend this property, great value for money.
February 27, 2014
Rated 5.0 out of 5.0 by James III Just finished a new renovation
I have stayed at HI Santiago several times. This time was the best as they have added another 100+ new rooms. The staff at the hotel is very helpful. Front desk and restaurant wait staff could not have done a better job. Right at the airport!
This property must have a great management team to consistently provide this level of service.
February 26, 2014
Rated 5.0 out of 5.0 by comcox Sleek and convenient
Having been dropped off at the Santiago Airport among 7 full bus loads of Holland America cruise passengers with piles of luggage, I am so glad I had elected to spend a restful night here rather than face the horrendous airline check-in lines in the terminal that evening. Located directly across the drive from the international arrivals area, the hotel could not be more convenient for passengers. The check-in process was smooth and fast. When I turned around for my bags, I discovered the bellman had already transferred them to his cart and had taken my luggage trolley away--very slick.
My room was extremely clean and comfortable and I heard no noise at all the rest of the night. My only wish would have been to have an English-language news station on the television; there was none.
For dinner I walked over to the airport to the 24-hour Gatsby's café located above the international check-in area. There was also a convenience store on the main level for purchasing snacks and water. I had breakfast in the hotel which offers a fairly simple buffet arrangement.
My departure was again flawless. I rang from my room for a bellman who brought my luggage down and transfer it to an airport baggage trolley for me. Check-out took a minute--really. Then a quick walk across the drive and up one-level to check-in (much saner in the mornings) and I was on my way home.
The hotel rates are high, but I was fortunate to have Intercontinental member points to cover my stay. Still it's a matter of what price you put on convenience.
February 24, 2014