Rated 3.4 out of 5 by 70
Rated 1.0 out of 5.0 by Juan Carlos 10001 Big dissapointment with Customer Service
Overall, the hotel was OK, according to Holiday Inn standards. People in charge of Customer Service just chose to IGNORE my requests of information about the charges during my stay.
I’m a IHG member and I never had to wait this long (it’s more than 2 week now) for any request I’ve had in the past.
I feel very disappointed with Customer Service for the lack of response of several emails and phone calls that I've done requesting information about the charges during my stay.
I use IHG hotels a lot for business, this is not the first time, after this I'm seriously considering to switch.
July 18, 2014
Rated 5.0 out of 5.0 by AviH Great service
The room was clean, has wide safe, free wifi in the room,three towels in the bathroom, great view from the window, I was at floor #4.
Great desk service, speaking english, I have used the sauna on 6:00 am.
Overall great hotel.
July 10, 2014
Rated 5.0 out of 5.0 by Regualar traveller Good place to stay and friendly staff
Enjoyed our stay. Staff friendly and helpful. Rooms clean and bright.
July 2, 2014
Rated 4.0 out of 5.0 by Coos One of the better Holiday Inns
Overall, this is quite a nice hotel. Good breakfast buffet and comfortable room. The only negative thing I have to say is that we were there 2 nights and our room was never cleaned. Not sure why.
July 2, 2014
Rated 3.0 out of 5.0 by uktraveller2014 clean but poor service
Hotel looks good, clean rooms and communial areas. Despite being a gold and elite member we felt we got poor service from the staff who did not deal quickly or adequately with issues that arose. Breakfast although huge variety was poor quality and badly serviced, despite the number of staff milling around.
July 1, 2014
Rated 4.0 out of 5.0 by Samonca Excellent staff but very humid conditions
Very nice accommodations with helpful and friendly staff. Room was very stuffy because of humidity. Needs to have better ventilation. Awesome to have had shuttle service to train station and mall. Thank you.
June 28, 2014
Rated 5.0 out of 5.0 by kokiks great staff and convenience to/from metro/bus station
very friendly staff ... and i like the convenience to get to/from the metro/bus station through the complimentary hotel shuttle.
June 25, 2014
Rated 5.0 out of 5.0 by kokiks Overall Great experience - service, comfort, location
had a very short wonderful time... had a very good rest after a very long flight... the convenience of shuttle transport to/from metro train is a huge plus..
June 17, 2014