Rated 4.1 out of 5 by 157
Rated 1.0 out of 5.0 by AHJA20 EXPECTED MORE FROM THIS HOTEL
We came to the hotel to celebrate my husband's and my birthday. We have a small getaway every year to celebrate our birthdays and this was our chance to finally stay at the Holiday Inn Lido Beach.
We have family that lives in Bradenton so, when we visit we try to stay close by staying at the Bradenton Holiday Inn Express West. Considering that one is limited express service you would think it was the opposite. The Holiday Inn Express West has the BEST customer service and do everything they can to ensure your stay is what you expect.
Unfortunately, I found out too late that this isn't the way the Lido Beach Holiday Inn works at all. If you want to feel of no importance and like rude and snooty agents checking you in, wait half an hour for beach towels, then this is your place. What a slap in the face!!!
We were very happy with the cleanliness of the room and our friendly room attendant. Other than that the customer service was awful and made you feel as though they were doing you a favor in helping you.
When we showed up to the restaurant at 9:02 pm the host was not only rude, but snooty and didn't want to help us. We understand people want to go home and that it's already late, but we would have been happy eating from a limited menu. I guess where we went wrong is hoping for a genuine service oriented host where instead we got anything other than that. And even though it was raining very hard he suggested we go to Saint Armand Circle to have dinner.
The front office had the worst attitude of any hotel I've ever stayed in. We were so excited to finally stay here as I've come to Lido Beach many times, but this was the first opportunity I needed a hotel on the beach and thought what a nice fit.
I've stayed in many Holiday Inn's and other chains in the IHG family and feel so disappointed with this last experience.
August 18, 2013
Rated 2.0 out of 5.0 by ATeam Small Room
We have stayed here many times and this visit probably will end any future stays. We arrived on a mid week day, early in the day. When we got to the room, it was an end room and very much smaller than we have had in the past. I went down to the desk and complained about it and was told all waterfront rooms are booked. Later in the day, I saw that other arrivals were given the same waterfront type rooms upon check in. I found this disturbing as It appears that they rooms were already assigned prior to arrivals making it just easier for staff to distribute and not acknowledging discomfort by guests. In addition, the bathrooms are so much smaller than other rooms and you have to be careful not to bang your head on towel racks when using the facilities. The desk person did offer a proper room on our last night there but it would require moving our belongings around after we had stayed days already. AND, to top it all off, the charge for the smaller and inconvenient room is the same as a proper room.
August 15, 2013
Rated 5.0 out of 5.0 by Greg0306 Great location and terrific front desk staff
We stayed for 4 nights and the location couldn't have been better. The rooms need some maintenance but I heard the hotel is going under renovation in the fall. The pool area was basic with a small bar. We chose this hotel for the location on the beach and within St. Armand's. I would also like to recognize Adam at the front desk. I held 4 reservations in my name for other friends. He was very helpful in transferring those reservations to the other families. When we got to the hotel, I was greeted by Adam and he remembered me from our phone conversation. He was very friendly and accommodating. We were placed in a 6th floor gulf view room that even had a small refrigerator. Overall, the location and staff were outstanding. With some care and feeding to the rooms and maybe some additions to the pool area, this could be a solid 4 star hotel.
August 13, 2013
Rated 3.0 out of 5.0 by Regularvisitor180 Great location but the staff and rooms need improving
The hotel is in a fantastic location right next to a wonderful beach. But to be honest the hotel relies too much on this location. Anywhere else the standard of hotel would not be acceptable.
The rooms, bathrooms and general hotel appearance is dated. The pool deck is also below standard; but as it is right next to the wonderful beach there is always the option to head there instead.
A few of the staff also need to improve their customer services skills; from the guy who checked us in to the housekeeper.
Overall if you are looking for a hotel in a great location on the Lido it is worth considering this hotel. But be prepared to lower your expectations in exchange for the view.
August 10, 2013
Rated 5.0 out of 5.0 by Sid001 Weekend getaway
Great Hotel, Great Location, staff is friendly food is good, Beach is beautiful. Family is ready to go back!
August 9, 2013
Rated 5.0 out of 5.0 by Damian666 magnificent sunsets and a warm welcome from friendly staff
We have stayed at this hotel many times over the past couple of years. The view from a gulf front room is magnificent and the sunsets are awesome. The rooms are basic but more than adequate and the staff are really friendly. The beds are comfortable and room service is exceptional with any request for additional equipment dealt with almost immediately. See you next year, nothing is too much trouble !
August 6, 2013
Rated 4.0 out of 5.0 by Jacques60 Great Location
I recently stayed for three nights. The hotel has an excellent location directly across the street from the beach. You can easily walk to St. Armand's Circle for shopping and dining.
For breakfast, there is a restaurant on site. You can choose from the menu or the buffet with an omelet station. I tried both options during my visit and the choices, service and food were fine.
Although the room and property are somewhat dated, the room was clean and the bed was comfortable.
All of the employees that I encountered, front desk, restaurant and housekeeping, were friendly and helpful.
I would not hesitate to stay at this property again when I am in the Sarasota area.
August 6, 2013
Rated 4.0 out of 5.0 by Silverfox5 Great location but dirty room floor
Room floor was dirty. Dog food and bowl under bed. Feet dirty from uncleaned floor. Other wise all was good.
August 5, 2013
Rated 5.0 out of 5.0 by Frank00007 Room for my Parents
I wanted to get my parents a room that overlooks the ocean. I chose this hotel because of its location. Even though it is an older property its all about location location location...... And believe me that is what I got..... I would recommend this hotel for anyone who would like a beachy hotel in Sarasota-Bradenton area its nestled in a great location. If you are a Platinum Elite Member as I am you might get the upgraded room with a spacious double suite with glass windows top to bottom and panoramic view of the ocean..... I think that you would enjoy it if you like looking at the sea....
August 3, 2013
Rated 3.0 out of 5.0 by John2102 A Little Disappointed
Although I don't expect a lot out of a Holiday Inn I was a little disappointed about a few things. The bathroom was small. Parking late at night was an issue. The drinks at the Tiki Bar were watered down. The ice machine on our floor did not work and had to go down to the bar to get ice. That was a hastle.
August 3, 2013
Rated 4.0 out of 5.0 How I spent my summer vacation.
Everything about the hotel met or exceeded my expectations except for the grumpy pool-side bar attendant. She gave many indications of either hating her job or hating the clientele.
August 1, 2013
Rated 5.0 out of 5.0 by iloveduke Yes, I would come back
This hotel is wonderfully located. It is directly across the street from the Gulf. I sat on my deck and watched the sun go down and was able to walk to St. Armand's circle in less than 5 minutes. The hotel was only 10 or so minutes from the airport and even less to get to Marina Jack's and O'Leary's. The exterior is deceptive. The rooms are spacious and very nice. I will definitely stay here when I come back.
July 31, 2013
Rated 5.0 out of 5.0 What's not to love!
Awesome. Checked in and was given a fantastic upgraded room. Everyone friendly. Room Service was fast and awesome. Front desk was helpful and friendly. Awesome place to stay. I wil be back.
July 31, 2013
Rated 3.0 out of 5.0 by TraveltoSA Not up to par
I have seen this hotel for many years when I travel to Lido key/Siesta Key. I honestly have been to hotels 10x better then this. The bathrooms need some TLC. I requested a fridge for my children's food and it wasn't in my room I had to call It in and they said they were all occupied and after I fussed about it all of a sudden one was in there. My room had barely any room to move around while my in laws that was also a double had so much room and I have children! No breakfast included for the price that I paid for the room, I mean for the price that we pay to stay there they should at least redo the restrooms and serve some mediocre breakfast at least. Again I have been to hotels 10 minutes away from the beach with better service and better looking room. Sad to say I won't be back.
July 22, 2013
Rated 5.0 out of 5.0 by jb1954 Excellent facility
The location was great - the beach was across the street and shopping/dinning is walking distance for great food and shopping. The hotel restaurant had a fantastic beach view and the breakfast buffet was excellent. Bed was comfortable as with most Holiday Inns.
July 21, 2013
Rated 5.0 out of 5.0 by Jeff82 Yearly customer
Our family vacations at this Holiday Inn every year, sometimes twice a year. It's convenient access to a beautiful beach, it's close proximity to shopping and dining make it our favorite location. I travel frequently for work and always stay at Holiday Inn properties, just so I can use my reward points at this hotel. The staff is always very friendly and accomodating and the facility always clean. Did I mention the restaurant? The view is amazing and the food fantastic.
July 20, 2013
Rated 4.0 out of 5.0 by Bill0423 Comfortable room, great location
Though this hotel looks dated from the outside, the rooms were clean and comfortable with great beds. The location was great - the beach is right there and walking distance to St Armand's Circle for great food and shopping. The restaurant had great beach views and the breakfast buffet was excellent. My only recommendation would be to remodel the lobby to look more like the newer Holiday Inn properties.
July 15, 2013
Rated 5.0 out of 5.0 by Renee32931 Very Friendly and Helpful
the entire staff was very nice. We went to the top floor restaurant and ate breakfast every morning. The Buffet is awesome ! The kids like the Egg Omlet station. The Pool was very refreshing after walking back from the Ocean. We had the Gulf view and loved the sunsets. I already booked again for next year July4th weekend.
July 14, 2013
Rated 5.0 out of 5.0 by stacey1024 Perfect location to experience the Gulf Coast beaches
We were there for the weekend following the 4th of July festivities, so were also in the perfect spot to get a great view of the boat races. The hotel is a bit older, but very clean and comfortable, and the view on our balcony overlooking the ocean could not be better!
Ideally located a short walk away from St Armand's, which provided a few nice hours of browsing quaint shops and people watching. Lots of great restaurants here too.
The best thing about our stay would have to be the service we experienced from the staff, especially Adam at the front desk, who gave us a lengthy insider's list of great restaurants in the area. They were so accommodating in every way, and made our stay so fun and enjoyable!
July 12, 2013
Rated 5.0 out of 5.0 by Frosties A very pleasant experience
Clean comfortable room and wonderful staff. They really went out of their way to accommodate a handicapped traveler. The maintenance staff was first rate even the maid was a sweetheart. Any issues were promptly and cheerfully taken care of.
July 10, 2013
Rated 5.0 out of 5.0 by TheFloridalover 2nd time for us.
This is the 2nd time we have stay at this Holiday Inn. Great location with plenty of places to eat and shop. Several great beaches to choose from and lots of other things to do when you want to get away from the beach.
The rooms are spacious and the staff is professional and very friendly. A great place to rest and relax.
July 9, 2013
Rated 4.0 out of 5.0 by globetrotter131244 Our Anniversary stay 2013
2nd time here. Lovely location, friendly staff. Only one criticism is that we had no safe in our 2nd room. We arrived & had a City view room for 1st night with a safe but no fridge & we had brought some stuff with us that really needed a fridge but we managed OK.
We were upgraded the next day to a Gulf view which we really appreciate with fridge but no safe. I feel that on a beach holiday in particular you do need a safe it really is essential. Otherwise a great stay...thank you.
July 6, 2013
Rated 4.0 out of 5.0 by GDHB Nice hotel
The hotel and the view were beautiful. We did have a few problems upon arrival. The room did not have a microwave as we had been promised, and when I went to call the front desk, I discovered that the phone did not work. I had to go downstairs to report the problems with the front desk. They did send maintenance up right away and they fixed the phone. They had to bring in 2 different microwaves because the first one did not work. The 2nd one did work, but was very old and bent up. The refrigerator did not cool properly and they tried to adjust that, but it didn't help. The AC did not work well and did not keep the room cool. The mattress was terribly old and left us both with very sore backs. Also, the safety latch on the door was broken and they had to bring in a maintenance man to do that repair also. All in all, while the hotel did try to take care of the problems, the hotel definitely needs to upgrade its appliances, AC, and replace the mattresses. The hotel is very beautiful and the view of the beach is excellent. If all the small details could be repaired or replaced, I would give this hotel all 5 stars in every area.
July 4, 2013
Rated 1.0 out of 5.0 by markm61 Sarasota Lido
Poor service at both check in and especially check out. Rude staff. Although I am in Sarasota 9 days a month, I will not stay at this hotel again.
July 2, 2013
Rated 4.0 out of 5.0 by PlatinumWater Not much for Rewards Club Members
This is a nice hotel right across the street from the beach. The Beach is very nice with the fine sand that is very comfortable to walk on. There are shells along the beach if you are a collector of small shells.
This hotel has in each room the separate air conditioners that are still in good shape and not to loud. I usually turn them off as I am a light sleeper. You can hear the other ac units around you but not bad enough to keep you awake. Open the sliding glass door and you are looking at the beach. Both of our sliding glass doors had broken locks. The rooms do come with small safes to put your valuables in. All in all it was a good value for being right on the beach and only a couple of blocks from the shopping circle.
I am a Platinum member in the rewards club and I am use to the lounges or at most hotels (without lounges) they would give free drink coupons at night with a free breakfast in the morning. It is sad to say that this hotel will give you two bottles of water and 50 cents worth of candy when you check in as your special gift. I give out more at Halloween than this! If this is the level of service that Platinum members get I’ll switch back to my previous hotel chain.
June 29, 2013
Rated 5.0 out of 5.0 by TonyaTravel Awesome hotel and amazing staff!
The entire staff was the nicest staff ever! The bartender, Juanita was amazing. The front desk staff, I believe his name was Adam was superb! The chef upstairs ran down to the delivery truck one day to find my grandson a box of fruit loops for breakfast! The grilling poolside was fabulous! A completely relaxing family vacation with the nicest most amazing staff ever!
June 29, 2013
Rated 5.0 out of 5.0 by JohnandPamH A place to fall in love with and a beach and view to die for.
During my various employments and separately as an Ambassador member of the Holiday Inn group (IHG) I have been lucky enough to travel the world and have stayed in a very wide range of hotels, now mostly IHG group by choice. The Holiday Inn on the St Armands, Sarasota Lido (whilst not the newest of hotels) has everything else in abundance, a wonderful view of the Floridian coastline with passing dolphins (if you are lucky), quality food, sunny pool with a well stocked Happy few hours pool bar), and a comfortable room with a balcony to while away a few hours to really get stress free. BUT the real heart of the hotel is Kim and her staff that ensure your stay is one to remember and that nothing is too much trouble if in their ability to provide it. As a Brit, YES this is a regular annual visit for my wife and I and in at least 6 annual visits we have never had cause to find any complaints. Keep up the excellent service guys and gals and see you in June 2014. John H Southampton UK.
June 28, 2013
Rated 4.0 out of 5.0 by rekiv Very enjoyable stay
We stayed 6 nites, gulf view, and enjoyed it much without any particular difficulties. Location, hotel cleaniness, and staff very were good, and had surprisingly exellent dinner at the top floor restaurant. Great toi sit on balcony and listen to the waves (ocean across the street but still convenient). Some cons- the bathroom ceiling is in need of replacement as water damage and has hole over the shower/tub, and sofa is showing its age. Only kinda annoying thing was accidently landing on the 7th, restaurant floor, and finding coffee and tea was available in the morning outside the restauraht- this was on the morning before we left. Would have been nice if at check-in the registration folks would advise guests coffee/tea is available on 7th floor, for those not breakfast eaters. But, great stay otherwise. Rgds rpc
June 25, 2013
Rated 3.0 out of 5.0 by Mollysmom Nice view ... wish it was a cleaner room/bath.
Hotel is across the street from Lido Beach. It's an easy, short walk to the Gulf water. Our room had a balcony facing the water so the view while light outside was nice. After dark however, there is no water view beyond the sidewalk. Our room and bath were the usual accommodations at any Holiday Inn. Clean, unless you look at corners, edges along walls, etc. Lamp shade was thick with dust. Bedding was clean and beds were comfortable. Even though the hotel is dated, that didn't bother us.
When we first arrived, there was a problem with our prepaid reservation and Kara at the front desk took care of it very nicely.
We feel our accommodations were overpriced (third floor gulf view balcony). We didn't use the hotel restaurant or bar. Would have been much more pleasant a stay if the rooms were cleaner, especially the bathroom.
June 24, 2013
Rated 3.0 out of 5.0 by Mocha2 Bathroom very outdated and worn. Restaurant view gorgeous.
We booked an ocean view room and were disappointed that while we were out on the balcony enjoying the view, we weren't able to hear the waves due to our neighbors room A/C running. The bathroom was in bad shape and in need of repair and updating. The breakfast was nice and the view from the restaurant was awesome.
June 24, 2013