Rated 4.1 out of 5 by 344
Rated 2.0 out of 5.0 by mikedave Good view of gulf and restaurant staff great
We reserved a room with king size bed with balcony access, never got it, and had our paperwork to prove what we reserved weeks in advance. The woman at the front desk never told us about it, we found out when we went to our room on the 7th floor. We went back down to the front desk, showed her the paperwork and her answer was, "I don't have that typed of room available, but I do have two queens with balcony access". We checked it out, smaller than we thought with balcony access, but when we turned on the heat, the room smelt like a sewer pipe had broken. We went back down to the front desk, told the woman there, (she seemed to be totally unprofessional from the get go), and she told us we would have to take the other room if we wanted to stay there. Being tired from driving most of the day, we were forced to the take the first room. I don't understand your RESERVATIONS IN ADVANCE!!!! We were in Florida for a FUNERAL, and this was totally unsatisfactory to say the least!! But there is a good note here: the restaurant staff was awesome!!!
December 15, 2014
Rated 3.0 out of 5.0 by PEP12 Business
Gr4eat location, the rooms need updating. 2 of the three rooms had a foul odor. Turn up the hot water. Staff was good
December 13, 2014
Rated 2.0 out of 5.0 by XDXSEWRFAFAEFEFSFAVAFWE Poor rooms nice pool
Old noisy hotel with many broken things. Could be very nice hotel if they spent some money to improve small things in the room and to have a nicer lobby area. Very very noisy and many things did not work.
December 12, 2014