Rated 4.2 out of 5 by 553
Rated 5.0 out of 5.0 Love this hotel
We stay here at least once a year for more than the last five years, and have never been disappointed.
The staff is always friendly and ready to please if asked.
Our room was one of the ones recently decorated, with everything brand-new.
I traveled the Southeast for years on business, and this remains my favorite Holiday Inn.
October 11, 2015
Rated 3.0 out of 5.0 by Susan RJ Disappointing Due to Construction
After booking in advance and paying a non-refundable rate for a gulf view room, we were extremely dissatisfied upon arrival to find plastic on the balcony railing that completely blocked the gulf view from both inside and on the balcony. The only way to see the gulf was to stand up and view over the top of the balcony railing.
The front desk clerks did NOT handle this well upon our arrival. One clerk was snippy and told us the plastic would not impede our view at all - WRONG! We switched to a city view room but were very disappointed we did not have the gulf view. We were told they could not give us a credit on our card credit for the lower rate room since we had paid in advance.
The next day the front desk Manager was able to issue us a credit and also gave us a free breakfast. She was very pleasant and accommodating. But we still did not have our gulf view.
The website said the hotel was undergoing extensive renovations. When I booked the gulf view room (premium rate for gulf view) the website should have indicated the view would be BLOCKED and the rate should have been less. Then I could have decided to accept that or find a different hotel. We ended up being stuck there for 5 days with out the gulf view from our room. Very disappointing
October 8, 2015
Rated 3.0 out of 5.0 by chelanj Great Location & View
The Location is amazing. I will go back for the location and that's it. You can walk to the beach in seconds. You are paying for the location and that's it. Best Beach and walking distance to restaurants, shopping and most everything you will need for your beach vacation. The Hotel is currently being "remodeled" so be prepared for that. Even after the remodel I don't know how nice this hotel will be, but location is all its about. Just thought for the price range that the rooms would be nicer. Hotel is just very dated. The rooms have been ridden hard and put away wet many times. Front Desk Staff was Great and House keeping does a great job of keeping your room stocked and clean. Good people.
October 8, 2015