Rated 4.2 out of 5 by 127
Rated 4.0 out of 5.0 by li'lslugger Friendly and accommodating staff
The location, staff and amenities were excellent. My only complaints were a musty odor in my room and uncomfortable pillows. The hot and cold food breakfast was very convenient and offered adequate choices, though the hot food was lacking in taste. To be fair, I did not address these concerns with the staff because I am not a complainer and can live with imperfections. Because the staff was so friendly and accommodating, I am sure they would have gone to great lengths to correct any complaint I had, and so would not hesitate to stay here again.
June 17, 2014
Rated 5.0 out of 5.0 by Gr*Elkhntr Quiet
Even though the facility is a bit older it is well maintained and very comfortable
June 12, 2014
Rated 5.0 out of 5.0 by Mustang Jim Overall
Outstanding staff and facility. Congrats to all. Would welcome another stay at this hotel.
June 12, 2014
Rated 1.0 out of 5.0 by rsbUSA inexcusable staff behavior by the blonde at the desk
Beautiful blonde female desk person gave me false directions to rental car return in Orlando, causing me grief, miss my plane, lost for two hours back and forth trying to find it. I had asked her to call to find out the directions, which she refused to do, but then said she could print them out for me. So she prevented me from getting the directions myself and gave me false directions. This contempt shown by your staff to your guest is inexcusable. Therefore I cannot recommend this location.
There is no one to help with baggage and I am disabled.
Initial check in desk staff required me to answer a number of personal questions and said I could not check in if I did not answer, then he made up his own answers when I said No Comment.
The pond adjacent needs to be filled. It is half full and looks awful, making the property look distressed.
Powdered eggs and no bacon is not inviting.
Local calls are difficult to make and not explained on the phone usage instructions.
There was one very helpful male at the desk, very nice, young brunette.
June 9, 2014
Rated 3.0 out of 5.0 by st john The comode lid was absolutly junk????
We are IHG members, and have stayed at this facility twice in the last 45 days. Neither time were we offered even a bottle of water or any other thing that made us feel that being a member made us feel that it was worth it!!! Don't know if we will stay here again.
June 2, 2014
Rated 5.0 out of 5.0 by Mellyb1 Clean, quiet, convenient, and comfortable
This hotel never fails to exceed my expectations and I am picky. I've been staying here for about a year now every couple months and it's great to see the same faces every time I visit. Clean rooms, great breakfast, and everyone is very friendly. Highly recommended.
May 24, 2014
Rated 5.0 out of 5.0 by Phil T. Wonderful 2 week stay
I was on business for the area for 2 full weeks. The room was clean, staff extremely friendly and helpful. I had an issue with my in-room Air Conditioner and it was replaced within 20 minutes of my call. All personnel behind the front desk always greeted me with a smile coming and going. The lady who worked the breakfast area kept everything stocked and cleaned at all time. Coffee in lobby was always hot and fresh. Highly recommended!!
May 20, 2014
Rated 5.0 out of 5.0 by Mbml430 Great experience due to IHG flexibility
Reservations were made inadvertently at the wrong hotel in Sarasota and IHG was very responsive to fully refund and then schedule reservations for the hotel do choice. thanks much.
May 11, 2014
Rated 4.0 out of 5.0 by Kabh Very helpful front desk
Sarah at the evening front desk was always patient, smiling, and helpful…no matter the request.
Initially requested to change rooms because someone had smoked (even though it is prohibited) in the room before! Sarah was great about it and also helped with firmer pillows and a few other requests during our stay.
Would have relaxed and slept better if it had not been for noisy neighbors. I think Sarah would have even taken care of this if we had asked:)
Staff person at breakfast was also great, but I did not catch her name. Very friendly and on the ball.
April 28, 2014
Rated 5.0 out of 5.0 by Mellyb1 Clean, comfortable, will be back
I was here for one night on a business trip. Checked in and Sarah went out of her way to recommend an great place for dinner. Later on called to ask how my room was and asked if I needed anything to be comfortable. Great service! Bed was sooooo comfy I ended up laying in bed and doing my work that night even though there was a couch and nice desk in the room. Will be here again.
April 26, 2014
Rated 5.0 out of 5.0 by JSC55 Perfect in every way.
Everything was perfect from the friendly, accommodating people at the front desk, the nice room, to the fantastic breakfast.
I was amazed that they gave you a choice of pillows (soft, firm) and it even said it on the pillow cases. I brought my own pillow, but didn't need to use it. I also liked the fact that they had a sheet with all the TV stations listed so you didn't have to guess! The last thing that blew me away was the great hot breakfast. They offered everything a restaurant did and had the biggest, softest, warm cinnamon buns - oh so delicious. My one-night stay was perfect.
March 20, 2014
Rated 4.0 out of 5.0 by Tom in GA Nice Hotel
The front desk staff was incredibly professional and very nice! nice hotel if you need to stay in this area.
March 12, 2014
Rated 5.0 out of 5.0 by BDC214 Helpful & Courteous Staff
The management staff at this property is great. They were very helpful and their service exceeded our expectations. Thank you
March 10, 2014
Rated 4.0 out of 5.0 by Millerp Nice Place
We stayed here for several days and found the place to be nice, clean and comfortable. The General Manager checked us in and couldn't have been more accommodating. We'll probably stay again sometime. Very close to Siesta Key and many nice restaurants, local and chains like Ruth's Chris.
March 9, 2014
Rated 5.0 out of 5.0 by Aroundtheworld83 Exelent but firm Beds
Everything for me was perfect. Customer service check-in to check-out was fantastic. Rooms were inviting and updated. Great local restaurants close by. My only complaint was beds were a bit fim for me. I like soft sink in beds. These were a bit stiff. Was not a deal killer and should not keep u away from hotel. Glad to be there.
March 7, 2014
Rated 4.0 out of 5.0 by Manny85 mr
I will comeback to this location, from beginning to end was excellent
February 26, 2014
Rated 5.0 out of 5.0 by alliecat45 Return visit just good as the rest
As always, love staying at this location when I am in Sarasota on business. This hotel has everything I need to get my day going before work and relax when I come back.
Great service, staff is very friendly, clean rooms.
Highly recommend this Holiday Inn Express.
February 2, 2014
Rated 4.0 out of 5.0 by TitanusGerm Tophotel in Bzug auf Lage und Komfort
Das Hotel ist in Bezug auf Preis und Lage sehr gut,
Das Zimmer war top ausgestattet und die Mitarbeiter haben alle Wünsche und Fragen schnellsten erfüllt und/oder beantwortet.
Die Lage ist sehr gut, Top-Strände nur wenige Autominuten entfernt. Zu den Themenparks (Orlando, Tampa, Kennedy Space Center) kommt man gut und schnell (max 2 Stunden pro Weg).
February 1, 2014
Rated 5.0 out of 5.0 by maggie&mano our stay
not disappointed with this 2nd visit, will stay here again, very clean, comfortable and we had all amenities we needed. We found the staff to be very helpful.
January 22, 2014
Rated 5.0 out of 5.0 by Skydiver1 Warm Welcome and Great Service
Warm Welcome at reception and very attentive staff.
Clean rooms. Very comfortable beds.
Nice pool and gym.
January 22, 2014
Rated 5.0 out of 5.0 by alliecat45 Always a GREAT Stay
My recent trip to Sarasota brought me back to the Holiday Inn Express East. When traveling to Sarasota I always stay at this location. There has been several positive changes over the months, rooms are clean, service is great. Will continue to choose this hotel when going to Sarasota.
January 14, 2014
Rated 5.0 out of 5.0 by The Queen1 very nice hotel
we stayed here 1 night while visiting FL in 2014. This was a very nice hotel with very friendly staff. My only con would be that is didn't seem very easy to find. It's kind of tucked back off the highway. Otherwise, nice stay!
January 12, 2014
Rated 1.0 out of 5.0 by maggie&mano Great 2nd stay
this is the second year we stayed at this hotel and we were very satisfied with all the amenities and the convenient location. I would recommend this Holiday Inn Express to my friends and family. Maggie
January 7, 2014
Rated 2.0 out of 5.0 by disappointedthistime toilet trouble and other maintenance problems
The toilet in our room flushed loudly on its own during our entire stay. We informed the desk shortly after check in, and once or twice each day of our four day, three night visit. We were told that maintenance would check it and fix it. It was never fixed. We had to turn off the water to the toilet every night so we could sleep without being awakened. The person at the desk said she had never heard of a toilet flushing itself. If we return to Sarasota, we plan to look for a different hotel.
The elliptical trainer in the fitness room was without power and could not be used. It had been failing during my previous visit a year ago. I notified the front desk and they sent the maintenance man. It was not fixed and the staff was apparently unaware of whether it needed power or not.
December 22, 2013
Rated 5.0 out of 5.0 by Dannyboy50000 Very nice accomodation
This was our first stay and it proved to be very comfortable and quiet. Had a great night's sleep.
December 20, 2013
Rated 5.0 out of 5.0 by nvb62 Really smelled like a non-smoking room!
I have stayed in a non-smoking room before where the mattress smelled like smoke. But this non-smoking room had no scent of tobacco. The mattress was great and after a long day on the road, it was a welcome place to sleep! Excellent breakfast with omelets, cereal, yogurt, etc. and wonderful that trays were provided for carrying food and drinks back to the room. I would definitely recommend this hotel at this location.
Our internet directions took us beyond the entrance so it was a little confusing as to how to get to the front door for check-in - we ended up going in the "exit" but we finally made it to the front desk!
Candy a little expensive - I really craved something chocolate but $2 for a little bag of M&M's was too much! I did enjoy the free USA Today newspaper and check-out couldn't have been easier.
December 6, 2013
Rated 4.0 out of 5.0 by Mikey007 Carpet soaked between a/c and bed
We were visiting our daughter and prefer stay in a hotel .
When we returned to our room later in the evening we found the carpet between a/c and the bed soaking wet!!!!!
If it was't so late when we returned we would have asked for a new room.
November 27, 2013
Rated 5.0 out of 5.0 by Mabear Friendly as always
We as always enjoyed our stay. Wish breakfast started earlier on the weekends. Need to update ac to digital. Ac was very hard to adjust temps.
November 20, 2013
Rated 5.0 out of 5.0 by TRone Very nice and very pet friendly
The outdoor tables were very nice for breakfast with your pet. Everyone was very accommodating. We stayed 2 nights and found everyone from the front desk to the maids to be excellent, accommodating and friendly.
October 25, 2013
Rated 5.0 out of 5.0 by allbusiness2 Best "included" breakfast ever
The hotel is clean and comfortable, the staff is courteous and the "included" breakfast was one of the best ones I have had! Front desk even called my room, after check In, to make sure everything was as expected and I didn't need anything. If business brings me back to this area I will be staying here again. Thank you.
October 14, 2013