Rated 4.4 out of 5 by 336
Rated 5.0 out of 5.0 by Veronica14 Great place
The room was clean and comfortable. The food was great. We found it better than the restaurant we went to in town. The staff was very friendly and helpful. Would definitely stay there again and highly recommend this hotel
October 20, 2014
Rated 2.0 out of 5.0 by NYTraveler1 Call To Confirm Pet-Friendly Room
When we arrived to check-in, we were told not all rooms are pet-friendly and it was not indicated anywhere on the website. There is no place to indicate that we are traveling with an animal, nor any pet-friendly or non-pet-friendly designated rooms to choose from.
Without a doubt we were placed in a room that is a spare for emergency situations. The room was right in front of an elevator, stairwell door (which slams), exit, and cleaning staff/laundry room. Beyond the people traffic, noise and slamming doors, the whole night the industrial laundry machines sounded like a jet engine taking off.
October 19, 2014
Rated 5.0 out of 5.0 by bles Friendliness, comfort and location
Our first visit to the Saratoga Springs area. The hotel and staff were excellent and the location was great. We could walk to the downtown area and the hotel offered a shuttle service plus other amenities.
October 18, 2014
Rated 4.0 out of 5.0 by HelloFromPhilly Vacation
Excellent hotel near Gideon Putnam Resort & spa with A++++ rating for comfort and price.
October 17, 2014
Rated 2.0 out of 5.0 by JetsX Barely OK
This hotel is old. No outlets easily available. Everything is very dated. Not what I would expect for the price.
October 17, 2014
Rated 4.0 out of 5.0 by Borisd Relaxing weekend
We were there for Columbus Day weekend. Always a great stay at this Holiday Inn! Great location.Can walk to everything you want or need!
October 16, 2014
Rated 5.0 out of 5.0 by Dasi Great experience
Lovely room- clean comfortable and clean.
The hotel lobby is very welcoming spacious and decorated nicely.
Front desk service was amazing- helpful and kind all throuout our stay.
I will highly recommend this hotel to any guest in the area
October 16, 2014
Rated 1.0 out of 5.0 by ej1211 comedy of errors which weren't funny
Our bad experience at this hotel began with our reservations. We were staying as part of a bar mitzvah party and originally reserved two rooms. Even after cancelling one room weeks ahead of time, they still had us booked for 2 rooms the day before we checked in.
We got in late at night (about 11pm) to find that the heat in our room was broken (it was cold as it was Mid-October). The room was freezing all night and when we reported the problem in the morning, they had to replace the entire heating unit.
As we were leaving in the morning (9am), we told our housekeeper to please have our room ready for us by our return time, 1pm, as we would need to quickly change to attend our next event. We arrived back at 2pm only to find the housekeeper in our room cleaning! Why wasn't our room ready earlier as we requested? This interrupted our entire schedule as we were not able to get into our room to change our clothes as we planned.
Lastly, our gift bag, with all of the bar-mitzvah information, including times and locations of events, was not given to us upon check in; it was given to us the following afternoon, so it was virtually useless.
We complained to the person on duty at the front desk who informed us that the manager wasn't in, but they would credit us $50 per night towards our stay due to the heat problem and excessive miscommunications.
This hotel is shabby, dated and desperately in need of a renovation. There was a lot of garbage, empty soda and beer bottles left in the hallway all weekend, and a heap of dirty towels were left in the hallway outside of our room for over 24 hours. It was disgusting. The hotel is in a wonderful location and has a lot of amenities, like indoor and outdoor pools, decent exercise room and bar/restaurant, but due to our poor experience we will not be staying here again.
October 15, 2014