Rated 4.4 out of 5 by 122
Rated 3.0 out of 5.0 by KateC Excellent location, room ok.
The location is great for anything in downtown Saratoga. Walking distance to Congress Park, shopping, restaurants.
Expensive at peak racing season, but all hotels in the area are.
The room I was in had seen better days - the wallpaper was peeling and there was some dust hanging from the ceiling. The bed was comfortable enough, though.
The restaurant on site was ok for breakfast but pricey (sort of the norm for hotels).
There are two pools, both looked nice but I didn't have time to use them.
The flowers/landscaping around the grounds are very nice.
Staff was very friendly.
August 2, 2013
Rated 4.0 out of 5.0 by Gene44 IN SEASON AT THE SPA
We have stayed at Holiday Inn Saratoga during the racing season for some 3-4 years now. For us the visit has always been enjoyable. Excellent breakfast, friendly bar experience, good off property van service on the plus side, slow elevator, uninteresting dinner menu and the need for another van on the minus side. Expensive during the racing season but that is The Saratoga Races too.
August 2, 2013
Rated 5.0 out of 5.0 by RA52 enjoyable stay
relaxing, the staff were most helpful, good location, hotel shuttle we a plus no need to drive your car anywhere in town, outside dinning area nice atmosphere fire pit, tables, chairs, planning to stay the month of race season
July 29, 2013
Rated 4.0 out of 5.0 by carl22 great service
I could not say enough about the service. The location is close to all the attractions and the two pools provide for relaxing after a long day at the track or shopping.
July 29, 2013
Rated 3.0 out of 5.0 by Ponyjo1 Blackout
Overall, hotel is very nice. However, we experienced a thunderstorm which did not seem that strong. This resulted in a loss of electrical-power. It was very warm. We had no air conditioning or lights from 10 pm - 3 30 am. We were trapped in the room. Total darkness.
We checked out at 630 am, I had enough. Did not sleep all night.
The staff did not inquire as to our well being, or apologize for any inconvenience.
We could have suffered serious injury stumbling around in a strange dark room.
In the future pack a flash light.
July 25, 2013
Rated 4.0 out of 5.0 by France2013 Loved this hotel and staff
The staff was extremely gracious and I loved the hotel.
Rooms were spacious. The bathrooms could use a little updating. The location and price was fantastic. The hotel shuttle would take you most any where. I spent 4 nights and would come back in a heartbeat.
July 19, 2013
Rated 5.0 out of 5.0 by TKwantagh Great service, friendly staff, very accomadating
Pleasant experience wonderful staff great location
July 19, 2013
Rated 4.0 out of 5.0 by rider11 Thanks for accomodating
Even though my room wasn't ready as it said on my confirmation email the staff worked hard to get one ready as soon as possible on a packed holiday weekend. Even discounted my room too for the inconvenience. Thank you!
July 14, 2013
Rated 3.0 out of 5.0 by hrm726 Housekeepers were more welcoming than Front Desk staff
My husband and I recently stayed while visiting family for the 4th of July. The hotel is in a great location and is well maintained. Upon check-in, there was no one at the front desk. When the clerk came out I had to say "hi, checking in". I already had my ID, credit card and IHG Rewards club card on the front desk. I was not greeted as a Platinum member either. I did receive the "pick a perk", which is a nice touch. The room was perfect, beds were comfortable and air conditioning felt great, seeing as it was in the 90's for our trip. We decided to have breakfast Friday morning in the restaurant and found all of the items to look appetizing, however all of the hot items were cold. My husband and I were disappointed the first morning when we didn't find complimentary coffee in the lobby. However, after being in the restaurant for breakfast Friday morning, we saw a coffee station. We were unsure if it was just a station for breakfast or actually complimentary coffee for all hotel guests. If it is for all guests, then they do a great job hiding it so that people do not drink it! The best part about our stay were the housekeepers. Each an everyone of them were polite and acknowledged our presence, thanked us for staying and asked that we have a safe trip back home. Upon checking out I went to the front desk to drop off my keys. There were two clerks on, one on the phone and one on the computer. I made it all the way to the desk, placed my keys down and stood there until one of the clerks looked up and acknowledged me.
July 10, 2013
Rated 5.0 out of 5.0 Convenient Location & Great Service
Year after year, my family & friends stay at the Saratoga Springs Holiday Inn for the Jazz Festival. The hotel is conveniently located near everything on Broadway and close to the Saratoga Performing Arts Center.
The staff is great & attentive to guests' needs. Various amenities have improved with the recent upgrades and everything looks great.
July 8, 2013
Rated 5.0 out of 5.0 Highly recommended.
Visiting Saratoga for my Empire State College graduation. Stayed with family. The room was clean and comfortable. The fridge and microwave was a nice plus. Very nice TV in the room. The swimming pool was great. It was raining so we only used the indoor but it was heated which was very nice. Ate a couple of meals at Bookmaker's. Dinner was very good. Tried the breakfast buffet. The buffet food could have been hotter. It was lukewarm and by the time I sat down it was cool. However, the omelet/crepe station was awesome. Never saw a crepe station in a buffet like this. Chocolate crepes were delicious. The front desk staff was very nice and accommodating. The shuttle was a great amenity. Did not need to use public transit or rent a car. He drove us from the Mega Bus stop to/from hotel, to City Center, and even to/from Mini Golf. Overall would recommend the hotel highly.
June 16, 2013
Rated 5.0 out of 5.0 by JoAnofArc076 Very nice room and comfortable too
I really enjoyed my stay and it was comfortable and great place to stay.
June 15, 2013
Rated 3.0 out of 5.0 by Mary1153 Towels and bed linens
Both the towels and bed linens need to be replaced. They were both dingy and unappealing.
June 14, 2013
Rated 5.0 out of 5.0 by Mess53 Extremely Comfortable bed,
The entire staff is very courteous and knowledgeable. Everything was superb!!
p.s. as soon as my head hit the pillow I was asleep!!!
A grateful guest
June 7, 2013
Rated 5.0 out of 5.0 by Diane18 Fast check in and wonderful service
I was amazed at how I was checked in so quickly when I arrived early. Customer service was excellent everywhere at the hotel.
June 6, 2013
Rated 5.0 out of 5.0 by volunteerdiva Excellent Customer Service
I attended a conference hosted at the Holiday Inn recently and was extremely impressed by the level of customer service. Especially impressive was the fact that the Holiday Inn staff catered and served the food at a private venue and were friendly and very attentive. When the temperature of the conference rooms was too cold, they were immediately on the scene. It was a wonderful venue to host the conference and at a great value. Especially noteworthy was the ability of the customer service "guru" to give our group complimentary drinks when a holiday Inn staff member inadvertently gave us incorrect information about the hours of the outdoors pool. I would definitely recommend this Holiday Inn as a high quality, great value conference venue. The only downside was that the dinner entrees were just average; however, the catered food at the Saratoga War Museum was well above average.
June 5, 2013
Rated 3.0 out of 5.0 by silverslim terrible billing policy
when I checked in the hotel put a hold on funds in my checking account because I used a debit card. Then when I checked out they charged me on my debit card again, and the hold remained on the other funds. they told me that it could be 5 business days until the funds were released. basically, they double billed me and the funds in my checking acct. were tied up. I had to call my bank and they said to have the hotel fax them a letter for permission to release the hold on first amount, which they did. But this should never have happened in the first place, as soon as I checked out the hotel should have released the funds. If I hadn't been pro-active and spent too much time on the phone with everyone during work I wouldn't have had access to that money for a week. Shame on Holiday Inn for doing this.
May 25, 2013
Rated 5.0 out of 5.0 by Cindy26 Our son's wedding!
We had a very large group staying at your hotel, a few very minor glitches in reservations (very likely could be our own fault), nonetheless your staff handled it graciously and professionally.
Kids eat free with an adult was awesome! Our daughter and our two young grandsons were with us (they are picky eaters so don't eat much# it was a great value to us. The waitresses were very patient with the kids and went out of their way to accommodate their wishes -- I was impressed!
The rehearsal dinner was held at the 7 Horse Pub and the reception was at the Casino -- we were able to walk to both places. We loved the location to town, just a quick walk, then a walk back through the park--the location was perfect!
Your staff deserves kudos! My one and only suggestion would be towel rods next to the sink and/or shelves under the sink for all the miscellaneous grooming necessities.
I worked for an airline #part of which time I spent as a flight attendant), I have had the opportunity to stay at many hotels, yours is at the top of my list. Thank you.
May 24, 2013
Rated 5.0 out of 5.0 by Blackiefazz excellent stay
Very nice wekend.Close to all attractionand restaurants - most walkable.Lovely pool and outdoor area.Bar had happy hour for the races
May 24, 2013
Rated 5.0 out of 5.0 by Abbey77 Excellent place to stay!
I was there for a conference. The staff was great throughout the conference and stay. I can wait to come back again next year fro the conference!!
May 23, 2013
Rated 5.0 out of 5.0 by Dembia Feels Like Home
Great staff and great accomendation. Just had a great NYSAIEP Conference. I cannot say enough good things about the staff.
May 22, 2013
Rated 5.0 out of 5.0 by StevenP Great Stay
The hotel was comfortable, pool and gym awesome but the most important was the staff. Front desk, housekeepers, restaurant, bar, everyone was freindly, fast, courteous and able to handle any request. Strongly recommended
May 22, 2013
Rated 5.0 out of 5.0 by Johnny22 enjoyable comfortable stay
Staff friendly and quite accomodating . Shuttle service was top notch. Hotel location central to all downtown destinations .
May 16, 2013
Rated 5.0 out of 5.0 by BigPoppa Great Service
The staff goes above and beyond to make sure your stay is comfortable, your room is everything you expected, and that your needs are met. Food was excellent as was the bar service. HIGHLY recommend the HI in Saratoga Springs.
May 9, 2013
Rated 5.0 out of 5.0 by artgirl wonderful stay at Holiday Inn
My mother and I as well as many members of our family, stayed 2 days at this Holiday Inn; service was wonderful and prompt; room was very clean and pleasantly decorated; everything we needed was available; location is great and convenient; we will definitely stay here again.---
May 4, 2013
Rated 5.0 out of 5.0 by chicky Lovely room-looked remodelled
Wonderful experience. Family birthday get-together-fun!
May 3, 2013
Rated 5.0 out of 5.0 by Ventexia Third year we've stayed here.
The hotel is downtown, so you can walk to many places. We come every year for USTA tournament and stay here because they accept pets and are convenient. It is getting pricier, but mostly due to high demand from local events. Great town and great hotel and staff is very nice. When I checked in they gave me a discount because I was willing to accept a king over a double for a mother/son traveling together. They are very accommodating. We will keep coming back. Only minor issue is we got a room next to housekeeping/elevator. But even then, it was pretty quiet and we were never awoken by either. The added a fire pit that we didn't notice before and that was very nice to sit around at night.
May 3, 2013
Rated 5.0 out of 5.0 by Goody1 Outstanding Facility, and Outstanding Staff !
Our stay was a great pleasure. The facility was clean, comfortable and secure. The staff pleasant, professional and welcoming. The location is nothing short of perfect . Easy walking distances to so many Saratoga Springs points of interest.
April 28, 2013
Rated 5.0 out of 5.0 by Amy20 Overall experience.
My overall experience from checking in to checking out was wonderful. From the staff, comfort & cleanliness of the room to the restaurant & lounge where I found the food delicious, service great, & pricing very reasonable. A very big plus was the SHUTTLE service which went to the casino as well as around town, We parked our car when we arrived & and didn't have to move it again until we left. The location of the hotel is very convenient to downtown stores & restaurants that we were able to walk to.
I highly recommend staying at this hotel.
April 28, 2013
Rated 5.0 out of 5.0 by Dee17 Fun Stay
This is not my first stay at this Holiday Inn. Always a good stay. Room is nice and clean. Staff very friendly. Had grandchildren this visit and they loved the pool. Sure we'll be back.
April 27, 2013