Rated 4.1 out of 5 by 436
Rated 5.0 out of 5.0 by mamma b relaxing getaway
Great place to stay. Close to the beach and casino. Nothing like enjoying fries at the bridge and taking in the breeze of the lake. Clean and tidy.The pool was fun. Going back again for sure.
August 26, 2015
Rated 1.0 out of 5.0 Old, Out Dated, and Very Dirty
Because of the properties location and the nearby competition I am very surprised of the condition of this hotel. The property is an embarrassment to the Holiday Inn chain.
August 25, 2015
Rated 2.0 out of 5.0 by Comfortable & Clean In need of renovation
Sheets were not changed, bathroom was dirty and room smelled of mold. Staff tried to assist and I received another room that had clean sheets but the mold smell was still present. This hotel is in need of some renovations. Thanks to the staff for trying to help during my stay.
August 25, 2015
Rated 2.0 out of 5.0 by 99999sd Not enjoyable
Horrible stay,will not recommend or stay there again...this was the last time
August 23, 2015
Rated 4.0 out of 5.0 by CyberKat_ 4-Stars all the way on this location
We found the place good all around. We did not have try the pool or the restaurant so we have no comment regarding this. Near to many interesting sights and venues to enjoy. There are NO elevators to access the 2nd floor. Front Desk staff was very friendly and helpful.
August 19, 2015
Rated 5.0 out of 5.0 by PM999 Staff went over and above
We needed a quick reservation with adjoining rooms in order to attend a funeral for a family member. All of the staff from reservations to servers were fantastic to deal with.
August 17, 2015
Rated 1.0 out of 5.0 by kevin991 Could use some improvements
I have stayed at this hotel each week for a little over a month. I’m just tired of the scenery and disappointed to see little recognition for IHG reward members. The standard rooms could use some modernization from big shaded lamps to disappointing wall paper. The TV (as with most hotel TV’s) is very slow responding. My biggest pet peeve is always having to take the big shaded lamp next to my bed stand and swapping it with the office desk one so I can get power next to my bed to charge my phone and/or laptop (some other hotels have upgraded all the lamps to include charging ports or retrofitted the side desk beds with power outlets on top). If you order food at the restaurant the food is very good but overpriced for what you receive.
I ended up having to book an additional day on top of the day I had already booked and upon check in could not be accommodated with the same room. The staff are friendly and my review may be a little biased due to my extensive stays with this hotel in the past. In short I’m just looking for change and hope they might consider providing a little more value to keep long time guests coming back.
August 17, 2015
Rated 5.0 out of 5.0 by Ms.AD Friendly Caring Service
The Hotel in Sarnia was excellent. The staff was courteous, friendly, helpful and appeared to be sincerely concerned about our entire overall stay. Waitstaff were lovely, housekeeping staff are a great bunch of girls, front desk just so friendly and helpful. Very down to earth - they were genuine. Restaurant and pool are fantastic.
August 15, 2015