Rated 4.0 out of 5 by 96
Rated 2.0 out of 5.0 by CSHutch poor TV
It was very difficult to operate the TV Long delay between poking the remote and channel changes. TV froze up one time and only giggling the wires in the back got it back operating. The advice card unde3r the TV suggested that if we had difficulties, we should try unplugging the TV and plugging it in again. This was not an available solution however since the plugt was inaccessible behind the bureau.
October 19, 2013
Rated 5.0 out of 5.0 by Al321 Great overnight stop
Was surprised at the road noise outside of the hotel when we arrived, but once in our room (which faced the road) we were pleasantly surprised with how quiet it was. We had a great sleep. Overall the hotel was better than expected, but the hallway to our room looked a little dated. Check-in was quick and efficient.
Only complaint was that our A/C unit was rattling, but by simply setting a shoe on top of the unit it stopped rattling and we were able to sleep peacefully.
October 16, 2013
Rated 5.0 out of 5.0 by crockang Excellent!
I was impressed with this hotel as being one of the best Holiday Inns I have stayed at. Excellent service and amenities and very friendly staff at the reception desk.
October 15, 2013
Rated 5.0 out of 5.0 by legend888 Sarnia
It was our first visit and the staff made our 2 night stay a real pleasure. Very helpful and extremely friendly.
The location made it very easy to get around and we would recommend this Holiday Inn.
October 11, 2013
Rated 5.0 out of 5.0 by ChicagoGuests Great Place To Stay
This stay was really great. We used new building and were very satisfied with the room, food and customer service. Sunday branch (open buffet) was prepared really well. It was a lot of fish, fruits and vegetables. Front desk personnel (I believe it was Mathew, if I am not mistaken) was ready to go extra mile to assist with directions to local restaurants and places to visit, in resolving any issues and in proving best possible customer service. Swimming pool was also very nice. It was really great experience.
October 9, 2013
Rated 5.0 out of 5.0 by ChicagoGuests Great Place To Stay
Convenient location. Great food on Sundays (branch). Pool is great. Front desk ( Matthew was able to resolve ALL problems and issues quickly and easy ). We really enjoyed staying there.
October 7, 2013
Rated 4.0 out of 5.0 by DonPE General comment
Our only complaint while at the hotel was that we arrived at 9;30 or so and the restaurant was no longer serving
Food at breafast and brunch was very good. The food at th wedding recption was excelent.
October 3, 2013
Rated 3.0 out of 5.0 by Lungfish Okay, but....
The room had a somewhat damp, mildewy smell. And the fan in the bathroom didn't work at all—which may have had something to do with the damp, mildewy smell. Everything else was fine. Friends attending the same wedding as I was had a less expensive room in a nearby hotel that had neither of these problems, so for visitors to Sarnia I could not in good conscience recommend the Holiday Inn.
October 2, 2013
Rated 5.0 out of 5.0 by bandit1arm Same as most
What's to say, room with a bed. Not a fan of the pillows used. Nice size swimming pool. Unfortunately hot tub was relocated and not working yet. Wish windows in rooms would open some.
September 27, 2013
Rated 5.0 out of 5.0 by Krissy1 room and comfort
Can't wait for you to renovate the bathrooms with higher sinks and toilets. These ones are for elves!!!
The beds were great.
September 25, 2013
Rated 4.0 out of 5.0 by Mom2three Great weekend away
Arrived at the hotel on a Thursday night. Had an issue with the sheets for the sofa bed which was promptly rectified. Received a complimentary in room movie for the inconvenience. Had breakfast with the kids at the Bridges restaurant each morning. Hotel was able to accommodate our request to stay an additional night. Kids enjoyed the pool area. Very comfortsble for our family of 5 to stay in the extended stay suite.
September 24, 2013
Rated 5.0 out of 5.0 by stitcher Wonderful place to stay
Everything about this hotel is great. Welcoming staff, beautiful and clean rooms, delicious restaurant, and many, many amenities. Will definitely stay there again if in the area and will recommend this hotel to friends.
September 23, 2013
Rated 5.0 out of 5.0 by msmom bed was very comfortable.The service and room was excellent.
The room was clean except for the coffee machine was very dusty.The service and food wasn't to bad.I had to ask for my orange juice three times the second day.The atmosphere of the restaurant was relaxing.
September 12, 2013
Rated 4.0 out of 5.0 by farmerswife79 Great service, always smiling
I loved the service I got here. Even at 10pm when I requested the pull out be made. The extended stay room we had was perfect for our large family. I was happy as well that all 5 of my kids ate free. The only con about that is that the food wasn't super. It was average. We only did breakfast at the restaurant, but the meal wasn't very hot, and it took forever to get it. Love how clean the hotel was, and that the pool area was good as well.
September 11, 2013
Rated 4.0 out of 5.0 by countrykidd99 very convenient
Many of us booked in for a family wedding and no complaints. Easy to book. No mistakes. Good facilities and affordable.
September 5, 2013
Rated 1.0 out of 5.0 by LB083013 Un recommended
The hotel rooms were very dirty, small and old. The staff was not super professional looking and the rooms smelled very musty. It appeared the hallways and elevator had not been cleaned in a long time and our rooms besides the beds did not even look like anyone had cleaned them. In addition the air conditioning units did not work properly as the rooms were roasting hot. The pool was very gross also. I would not recommend this hotel.
September 3, 2013
Rated 5.0 out of 5.0 by Buck22 Great service, clean room, excellent food.
We chose this hotel as a stop on our way to our vacation destination. The room, atmosphere, staff exceeded our expectation. It was clean, friendly and met our needs completely. We will use it again.
September 1, 2013
Rated 5.0 out of 5.0 by JRock2013 Nice Stay and Accomodation
I recently stayed at the Holiday Inn -Sarnia. Very friendly and helpful staff at the front desk. Smooth check in and nice treats for platinum club members. Rooms are modern and clean. Great Internet and business area centre. Gym had all the equipment needed for a nice workout. Will definitely use the hotel again for a nights stay.
August 31, 2013
Rated 5.0 out of 5.0 by davtt great stay!
Very comfortable rooms in the tower, breakfast was very good.
August 31, 2013
Rated 5.0 out of 5.0 by BouSauce25 Great Hotel experience
First rate hotel for a reasonable price. I would certainly recommend to anyone travelling to or through Sarnia.
August 29, 2013
Rated 5.0 out of 5.0 by NLFA Nice accomodations and great service
We were attending a wedding reception held at the same location. Meals and service were excellent for the reception and also during our visit. Our accomodations were very nice. Keep up the great work.
August 28, 2013
Rated 4.0 out of 5.0 by Bradley2118 Restaurant
Food quality outstanding, the best I have had from any hotel.
The cost was high which initially scared me, but I was not disappointed. I came back a second night rather than going into town and ordered the same entree and dessert items.
August 21, 2013
Rated 5.0 out of 5.0 by tmbaseball1 Our two day stay was wonderful & relaxing.
Re: Sarina Hotel & Conference Centre / Holiday Inn
Great amenities & customer service!
I was extremely pleased with the facilities & the detail to customer service. The exterior grounds had a relaxation garden terrace with a pool, patio, natural foliage and even an outdoor concrete ping pong table - Very cool. Adjoining the setting was a 9 hole golf course that was a pleasure to play my short game.
The room furnishings were clean and neat. Quite acceptable and it was great to have a private balcony.
Proximity to the down town core and surrounding areas was great.
Getting to the hotel was easy, leaving the hotel was hard - I could have stayed much longer given the opportunity.
Great place to stay and I will stay there again the next time I am in Sarnia.
August 20, 2013
Rated 5.0 out of 5.0 by pat1110 The staff was excellent - went out of their way to be helpful
Rachel in the restaurant and Hillary at the front desk went out of their way to be helpful and friendly.
August 19, 2013
Rated 2.0 out of 5.0 by 1timeReviewer Needs updating
I stayed here when i attended a wedding in the area. The check-in process was great. Although there was a bit of a line-up when we arrived, we moved quickly through the process which was nice. When we arrived at our room on the second floor, I found it to be uncomfortably warm. I couldn't help but detect a musty smell as well. Our friends stayed in the room next to us and it was much more comfortable. As I stated, we didn't spend a lot of time in our room because we spent most of our time at the wedding. The bed was comfortable but the washroom left much to be desired and could use significant updating. I found 3 ants in our bathroom.
In the morning a group of 7 of us headed to the hotel restaurant for breakfast. The service was awful. We were not greeted in a timly fashion and then had to wait 10 mins to be seated. The restaurant was not busy at the time. Once seated, no one came to offer us drinks for 5 mins. Then a server came to us and said "you know it's brunch now, right?" We waited another 15-20 mins for the brunch buffet to be put out. When we were told it was ready, most of the hot plates were empty and we had to keep going back as they slowly put out new things. The food was mediocre at best and for $45 dollars, I thought it was a complete rip off. Even when it came time to pay our bills, the waitress took off and one person in our group (who is a bartender) had to operate the debit/credit card machine so we could all pay and hit the road. The waitress came back as we were leaving and said "did i get everybody?". Awful experience. We should've walked out of the restaurant at the start and hit McDonald's.
August 18, 2013
Rated 4.0 out of 5.0 by mdme comfie bed
Room was great but there was a stain on the sheets. When reported, sheets were changed. Food was good but the service in the restaurant was very, very slow and a couple of the waitresses were actually rude.
August 16, 2013
Rated 5.0 out of 5.0 by TTJM Great room
As always our stay at Sarnia Holiday Inn was top notch. The staff are always friendly and very helpful. I have stayed here many times and will continue to do so in the future. Keep up the good work
August 11, 2013
Rated 3.0 out of 5.0 by 0005 food
Avoid the restaurant........................had advertised a TEAM FRIENDLY MENU and after waiting 2 hours with no food delivered to the table we left frustrated that we could not even get a definite time when macaroni and cheese would be delivered to a 4 and 7 tear old child who were waiting from 730p to 930p with no food.
Stay at the hotel-----------------------eat of site if you wish to get your meal in under 3 hours.
August 10, 2013
Rated 1.0 out of 5.0 by rob2700 smoked out
Stayed here with my baseball team for a tournament in Sarnia. Walked into my room and was hit by overwhelming stench of cigarette smoke. I went to the front desk and the clerk assured me all rooms were 100% smoke free. Mine absolutely was not. They offered to spray the room but I had to insist on another room. The room they gave me as a replacement smelled ok but the second bed was a pull-out couch instead of a real bed. Other members of my team reported problems such as broken televisions and showers not working. Not recommended.
August 9, 2013
Rated 5.0 out of 5.0 by rjd5419 Best hotel in the area
I often stay at this location when visiting family and have never been disappointed. I have seen some of the same staff here for years- which is a testiment on its own. The newer section rooms are nicer than the older ones, but they are all comfortable. When you raise an issue with the hotel management, it is dealt with efficiently and with a focus on customer service.
August 2, 2013