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Rated 4.0 out of 5 by 181 reviewers.
Rated 5.0 out of 5.0 by Great Food Beyond Expectations Great Room and even better food!! The hotel appears dated from the outside, hoever the service and amenities made up for this one short fall. August 12, 2014
Rated 5.0 out of 5.0 by Surprising Sarnia! We had never visited Sarnia before, and this hotel is in a nice location in the city. Pleasant walk to some fine restaurants, nearby travel information centre. Hotel itself was good, really appreciated the quiet A/C-heat unit which let us sleep peacefully! Staff helpful and friendly, generally feels like a well-run operation. August 12, 2014
Rated 5.0 out of 5.0 by Good location, price, service We always enjoy our stay here. We stay here every time we come to Sarnia. August 11, 2014
Rated 5.0 out of 5.0 by Great place to stay in Sarnia Great place to stay in Sarnia. Just over the Blue Water Bridge, it's easy to get to and convenient to downtown. Rooms in the Tower are clean and spacious. I had a great extended stay while working in the area. August 7, 2014
Rated 4.0 out of 5.0 by Toilet the toilet was not working properly when I arrived. I contacted the front desk and was told it would receive attention while I was away at a wedding. Upon return, nothing had changed. August 7, 2014
Rated 5.0 out of 5.0 by Great indoor pool and great service Stayed here while passing through Canada. Even though there were reunions and other events scheduled, it was still quiet and we got a good night's sleep. The pool is large enough for lap swimming, which is rare these days. Ate dinner and breakfast in the on-site restaurant, both were very good. August 7, 2014
Rated 5.0 out of 5.0 by Great Hotel & Staff This is hotel understand the service business from Front Desk staff to Housekeeping staff they are always ready to assist you with your needs. I encoutered staff in the hallways always greeting you. The room was excelent and clean. The food and service staff were great. Thanks for making our stay enjoyable. August 6, 2014
Rated 3.0 out of 5.0 by Comfortable but some rooms outdated Great Food Would have been a better stay if this weekend was not understaffed August 6, 2014
Rated 5.0 out of 5.0 by Great Holiday My Granddaughters and I had a wonderful time at the Holiday Inn Sarnia. the room was clean, comfortable and we enjoyed the choice of pillows! I decided to take the girls there because of the indoor and outdoor pools and having stayed there before, I knew the hotel was well kept, clean, comfortable and that the staff have always been friendly and courteous. We were not disappointed! The restaurant was excellent - the kids menu was an added bonus at the restaurant - good variety of delicious, healthy meal choices . All of the staff were a pleasure to deal with and the girls and I look forward to returning. August 4, 2014
Rated 4.0 out of 5.0 by Trouble free and comfortable stay I have stayed at this hotel a couple of times now and it has been an excellent, trouble free and comfortable experience, I feel confident in recommending this hotel to either business associates or friends and family. August 2, 2014
Rated 5.0 out of 5.0 by Outstanding staff! Though the hotel itself is only 'good', it is the staff and their outstanding customer service that make this a property to recommend. Between my sister's family & I we have had three of four rooms have issues over our visits to the hotel (a variety of issues including wifi that didn't work due to a hub being down, a faculty air conditioning unit in another room, and a non-smoking room reeking of cigarette smoke), but the staff always quickly resolved any issues we had. The staff were friendly at every level of the hierarchy of the hotel, from front desk staff, management through to the cleaners & maintenance folks - everyone seemed to genuinely appreciate our business and made us feel welcome. The salt-water indoor pool was a huge hit with the kids : ) August 2, 2014
Rated 5.0 out of 5.0 by Sarnia Stay All good but a little pricey Great staff, whether or not we could come back, I don't know, maybe. July 31, 2014
Rated 3.0 out of 5.0 Rooms so-so Room was dated, unit washrooms could use an update. July 31, 2014
Rated 4.0 out of 5.0 by Pleasant stay at Holiday Inn Sarnia Stayed 7/16 2014, nice hotel with home atmosphere. Close to quaint downtown Sarnia. Beautiful shoreline and water views. Quiet and peaceful. Close to malls, trains and tons of shopping! I love to frequent this hotel as a getaway to relax! Very safe and trusted community! Staff are friendly and food is made and presented in a decadent fashion. July 30, 2014
Rated 4.0 out of 5.0 by bed bed was not firm enough had a hard time getting comfortable waking up a few times July 29, 2014
Rated 3.0 out of 5.0 by Overall a ver nice place This is a nice place to stay in Sarnia. It is near a bike trail that you can walk on and get some exercise. The rooms are a little dated but not anything to worry about. The staff were friendly and excellent to deal with. The restaurant is a little pricey but the food was good. The only issue I had was that the office chair in the room was old and partially broken. I did not complain as it was not that bad but they may want to think about fixing those for the folks on business. July 27, 2014
Rated 2.0 out of 5.0 by not my choice I have never stayed at a hotel that did not have rooms with 2 queen beds in the rooms, we had 1 queen and a pull out couch. The pull out sloped towards the middle and was very uncomfortable I barely sleep all night. The shower had multiple personality disorder, it changes from warm to cold to scalding back to cold and continued to change during my 10 minute shower. I did not choose this hotel, we stayed at this hotel as part of a team in Sarnia for a tournament. It was nice that we had rooms next to each other by the outdoor pool so we could socialize and the staff was very friendly. But the indoor pool closed early for maintenance and had way too much chlorine in it both days and the food took way too long to come out at the restaurant. If I have a choice next tournament I don't think I would be staying here. July 23, 2014
Rated 4.0 out of 5.0 by Great night, easy and fast check in and out Stayed over night after a wedding that was hosted by the venue. Room was clean, neat and tidy. The only thing I was a little irked about is that they pre-charged my card over the amount for the hotel room for "just in case" and then the next day charged the actual rate. I understand its if you charge things to the room, tv etc but still was a little uneasy about the "pre-charge". Overall great stay and comfortable. July 23, 2014
Rated 4.0 out of 5.0 by Pillows and Pool/Sauna I found that the pillows were to soft and did not have the proper hold of the neck and head; I actually was looking forwrd to swimming in the indoor pool and use the sauna but both were oout of work (repairs?); only the outdoor pool was operational but at very low 15°C temperatures outside, it was not too inviting. July 21, 2014
Rated 5.0 out of 5.0 by great stay love this place..staff. comfort and RESTAURANT the very best July 18, 2014
Rated 2.0 out of 5.0 by Dirty patio The patio had many cigarette butts on the ground and grass area, although this was a non-smoking room July 17, 2014
Rated 4.0 out of 5.0 by Like the family package option The staff of at the front desk were professional and service oriented. The indoor and outdoor swimming pools were perfect to keep young children occupied. Children under 12 eat for free at the hotel restaurant. Made the visit easier for us. July 17, 2014
Rated 3.0 out of 5.0 by Comfortable Hotel - not so great service The room was comfortable. Had booked 4 people into the room. Needed wheelchair accessible room so had 1 queen bed and 1 sofa bed (no double bed rooms available). Even though they knew four people were sleeping there, we had to call down for bedding for the sofa bed. Waited 1/2 hour, no one came to room. Apparently shift change (11:00 pm) and first staff member contacted did not forward request before she left, not impressed. Second staff member had sheets delivered to door within 10 minutes. Bathroom floor was sticky for both nights we stayed there. Also no room service, had to request fresh towels. Do not recommend Bridges restaurant. Very expensive and food no better than average. Convenient location. If we had had better service, would recommend this room, would stay there again. July 15, 2014
Rated 4.0 out of 5.0 by Best Hotel in Bluewater area In general this hotel is the very best that Bluewater (Sarnia) has to offer. The pillows and beds are not quite as good as some Holiday Inns, and youth sports teams tend to use this hotel, therefore the indoor (hotel has an indoor and outdoor pool) pool is relatively noisy during their stay. July 15, 2014
Rated 5.0 out of 5.0 by Clean, Quiet and Comfortable ...and my electric vehicle was welcomed to plug in to the front canopy Christmas Light plug-in for the evening (until the timer kicked off at 6 AM). ;-) Highly recommended hotel, the staff were calm, pleasant and happy. Quality hotel and I think this place would be better if you liked golf! ;-) July 14, 2014
Rated 4.0 out of 5.0 by Holiday Inn Great stay, great staff (some issues with restaurant staff but nothing insurmountable), good room temperature control. July 13, 2014
Rated 3.0 out of 5.0 by Tired location I made the reservation based on the picture I saw on the website (which was the new part) instead we were in the old (two level) part of the hotel. Room was renovated but this is location is tired. July 10, 2014
Rated 5.0 out of 5.0 by My stay very enjoyable experience would certainly recommend when staying in Sarnia. July 10, 2014
Rated 3.0 out of 5.0 by July 4th Getaway If you chose this hotel stay in the newer tower with larger bathrooms. There are two pools, one outside. Pool was clean, but due to be closed for 12 days for cleaning. Upsetting to be told the pool was open til 11:00pm and then on the next night it was closing at 10:00pm (as we were headed there) for cleaning. Breakfast is not included and higher priced than local restaurants, which was okay had the service been better. Dinner was very good and the service was excellent and made the price worth it. We went to relax and we did that. Next trip to Ontario and I think we will try London. July 8, 2014
Rated 5.0 out of 5.0 Hotel near PT. Edward Marina. Great stay! Our family has come to this hotel for the past few years for a family reunion. We come to visit my brother and his wife who have a boat at the Pt .Edward Marina- a 5 minute walk. The location is very convenient. Each visit we have been impressed with the staff and their excellent service. We have stayed in the Executive Tower on the 5th floor and have been very happy with the décor and cleanliness. The rooms have also been very quiet. Stephanie, in the on site reservations department has been most helpful in helping us book several rooms close together. We have spoken on the phone and exchanged emails to get the arrangements sorted out. She is excellent at her job and always has given us prompt and friendly service. In addition, the front desk staff have been helpful too. I needed help getting my plane reservation printed out and Ana was very helpful and friendly. I ordered room service for breakfast and Brandon gave us prompt and friendly service. In addition, we forgot some possessions and Rob in Housekeeping spoke with me several times and mailed our belongings to us and they arrived safely. We appreciate the extra effort to do this for us. There may be some names that I have forgotten but each staff person we met went above and beyond to make our visit comfortable. We hope to be back again next year, Thank you so much! July 7, 2014
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