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Rated 4.0 out of 5 by 205 reviewers.
Rated 3.0 out of 5.0 by Renovate your hotel Renovate your hotel, change the carpeting, modernize your room and bathrooms June 24, 2014
Rated 4.0 out of 5.0 by Our stay Accommodations met expectations, customer service at check in was exceptional. Bartender/waiter in restaurant was exceptional. June 22, 2014
Rated 3.0 out of 5.0 by Good Food A moderate room, good service and great food. Other than the people and restaurant, nothing special. Room had a funny smell like dirty dishrags to it and too much chorline used for the bedding. June 20, 2014
Rated 5.0 out of 5.0 by friendly staff and clean rooms i love the hotel and location. This trip has made our 35th wedding anniversary a successful weekend. June 19, 2014
Rated 1.0 out of 5.0 by business travel Room was very clean and comfortable. Housekeeping staff always seemed to help with anything. Checked out early due to unwillingness of staff to make a smart decision. Usually stay at hotels for the better part of the year and most hotels will accommodate extended stays. The grounds were clean good place to stay if not for a period of time. Would have liked to see some kind of complimentary breakfast or even discount coupons for rewards members. cant have everything I guess would have been nice if a/c unit was not so loud as to wake me up every hour. June 19, 2014
Rated 5.0 out of 5.0 by Great Place to stay Enjoyed our stay. Very clean Rooms were very nice Loved the walk out with chairs to relax outside Great Staff June 18, 2014
Rated 2.0 out of 5.0 by Not for the Business Traveller While the staff are friendly at this hotel, the outdated rooms and facilities don't make this a hotel you want to stay at if you are travelling on business. Even as a platinum IHG member, I didn't get upgrades at this hotel. June 16, 2014
Rated 4.0 out of 5.0 by Sarnia Holiday Inn Clean Hotel, excellent food, nice atmosphere, friendly and helpful staff June 10, 2014
Rated 3.0 out of 5.0 by Facility in General A pretty tired property. We stayed in the older part of the bldg, the two story walk up, no elevator, and the interior, exterior, windows, sills, furniture, caulking walls, all showed their age. Nothing even close to the Holiday Inn Express I am sitting in and typing this review, which is a real compliment to the H/I chain. As a professional trainer , and many many nights away traveler for many many years, Senior Management [ both property & corporate,needs to do a much better job of "Inspecting Expectations"., if H/I is to be considered a "my first choice" for lodging. June 10, 2014
Rated 4.0 out of 5.0 by Good stay but leaky vent in bathroom There was a leak in my bathroom and it was dripping yellow water all over the floor. I was able to move to another room in the same area but would have appreciated some sort of compensation (ie/ coupon for the restaurant, a discount for a future stay). Other than this, the stay was nice. They have nice scenery, very close to the border and good amenities (restaurant and gym). I would have liked more vegetarian options at the restaurant though. June 9, 2014
Rated 3.0 out of 5.0 by Not a good experience I would rather not stay in this particular hotel but would still stay at other Holiday Inns June 6, 2014
Rated 4.0 out of 5.0 by perfectly fine stay My stay was perfectly fine. We had a little trouble with the key card working at times. To open the door usually took multiple trys. The outdoor pool was not opened yet so that was a bit of a let down. Other than those little things all was well. Enjoyed having a patio door to the outside as it made access easy to our room and made the room seem bigger by having access to a patio and outdoor space. June 5, 2014
Rated 5.0 out of 5.0 by Guest Services Excellent venue for a small conference. Everything is close at hand in a friendly environment. Staff were always courteous and available to assist with any problems, should they occur. June 3, 2014
Rated 4.0 out of 5.0 by good service We enjoyed our stay but I do not enjoy having to write an essay about it when I get home. June 2, 2014
Rated 4.0 out of 5.0 by Great stay Enjoyed our weekend at this Holiday Inn. Would recommend this to friends and family. May 28, 2014
Rated 4.0 out of 5.0 by Quiet stay I stayed at the Holiday Inn Sarnia on May 3rd. It was anice place. I got a shock when i went to check out and was told i was being billed $8.00 for a local phone call. When I enquired about it with the person at the front desk they told me it was a long distance call. I phoned back later and spoke toa manager, they said at one time it must have been long distance, they dropped the charge from my bill. May 7, 2014
Rated 4.0 out of 5.0 by Nice Stay but very slow service times in restaurant We have stayed a couple times at this location and like it very much. The staff are consistently friendly and accommodating. However, especially with this visit, service in the restaurant is very slow. Waited probably 15 minutes to be seated for breakfast despite at least one-third of the tables were empty. Once seated we had to wait again for drinks etc. Service was not commensurate with price point. Waitress was very friendly and did apologize however slow service was consistent with previous visits. April 24, 2014
Rated 1.0 out of 5.0 by Left a Bad Taste In My Mouth I'm a platinum elite member with more than a half million lifetime points. I don't like the Holiday Inns that don't offer much for the money. No free breakfast is a big turnoff because all my stays are work related. Hotels that charge a high price for the rooms but don't even give you a microwave want to force you to eat at their overpriced hotel restaurant. The same with the laundry, only 1 old beat up washing machine for whole hotel. I will not easily forget my first day at the hotel. There was a hockey game in the hall in front of my door, hours of hockey sticks and pucks hitting my door. The players were squealing little kids and the cheering section was inebriated adults who would not heed my polite requests to keep it down, I'm trying to sleep That was undoubtedly my worst hotel stay day out of thousands of stays. Before I stay in this place again I'll sleep in my car. April 20, 2014
Rated 5.0 out of 5.0 by Consistent, Reliable Brand The Holiday Inn continues to deliver in two key areas: 1) Cleanliness - the rooms are very clean, day after day, and the linens are always fresh and clean. (Great job, housekeeping!) 2) The Staff are attentive and personable. I am glad to have Holiday Inn as my preferred brand. It's reassuring to know there is consistency behind the name. I look forward to using your fitness room. It looks pretty nice. Thanks, Holiday Inn. April 14, 2014
Rated 5.0 out of 5.0 by Surprising Bridge-side gem I thoroughly enjoyed my stay at the Sarnia Holiday Inn and conference center. The food was fantastic! The staff was very helpful and the soundsystem was good - all adding up to make our Rotary training event comfortable and seamlessly efficient. April 1, 2014
Rated 3.0 out of 5.0 by Great Pool, not so great room We really enjoyed the pool and hot tub..but the room left a lot to be desired. The bathroom could use an overhaul. We had ants in our bathroom, and when we brought this up with the front desk at check out we were told that it is ant season?! Just expected a little more for the amount we paid. March 30, 2014
Rated 2.0 out of 5.0 by Stay away from the old part of this hotel Booked King Suite with this hotel on business. I have stayed in this hotel, in the tower , and enjoyed and enjoyed those rooms. This time I was put in Room 105 which I found out the next morning, was across the hall from a maintenance room. These rooms have poor sound insulation from next door rooms and from activity in hall and maintenance area. When I mentioned this to desk staff , she suggested it was my fault for not specifying tower room. Our Company books meeting rooms here, and will suggest we look at options. If they are going to charge the same price, they should deliver the same sleep experience. Disappointed! March 23, 2014
Rated 3.0 out of 5.0 by Clean and quiet BUT room needs updating The room was clean but all the bathroom fixtures had some level of rust or corrosion in the. All the chrome needs replacement. Bed was very comfortable. March 22, 2014
Rated 5.0 out of 5.0 by BEST MINI VACATION I bring my three grandkids to the Holiday in every year on March break. We request the same room right next to the pool. The staff are so accommodating and I often request a later check out so the kids can have time for breakfast and a swim. I have been lucky in the fact the my request has been granted. However if my room has already been spoken for the staff at the front desk have assured me I can check out of my room and still use the pool and change room. That way the kids can stay later to enjoy a bit of the afternoon before heading home. The service and warm smiles make this the only choice for me. I will continue to come each year. The kids really look forward to this and it makes their March break an enjoyable, fun time. March 15, 2014
Rated 5.0 out of 5.0 by excellent stay The room was very comfortable and relaxing. The staff very helpful when requests were made. The meals delicious and most of all because of my situation (husband's death) I could rest and be ready for the next day. Thank you March 7, 2014
Rated 5.0 out of 5.0 by Will be back... There is a dearth of larger Chain Hotels in Sarnia...this means this Hotel could potentially, "care a little less if they so choose,". To date; with (3) week long trips times in (24) month period, I have not been disappointed. - Staff = Everyone very helpful, friendly and supporting. - Room = Beds very very comfortable even a week stay. While not brand new; the rooms do not have that, "well, I am called non smoking now.... but I used to be a smoking room", smell or feel. Every room I stay is very clean, carpets are fairly new, and absolutely zero issues with weird or odd hotel odors. - Best Feature = As a Continuous Improvement person by trade; I greatly appreciate the fact that every time I stay there, something is improved. - Internet 2013 = All IHG properties switched to free internet. Big up check. Although the connectivity on the 2nd floor (far wing) can be sketchy, I appreciate the fact it is free. - Pool Area = 2012 to 2013 the pool area (and fitness center) were renovated. Interior pool deck retooled, added salt water pool, and improved the hot tub and added locker rooms. - Food = 2013 improvements in the food. By ANY standards of hotel food comparatively speaking (Marriott/Hyatt) this IHG property has excellent pub food fare. Or more correctly, the burgers are unique and fries are fresh cut. Using my $5 membership discount I get a Sleemans Honey brown, Pepsi, and very tasty (what I almost call high end) Burger and Fries for $19 CND! I recommend it for a relaxing or productive stay but be warned, Tuesday - Thursday it can be packed!! March 1, 2014
Rated 2.0 out of 5.0 by Restaurant Service I enjoyed my hotel stay except for the level of service in the restaurant. For some reason the service was slow despite the restaurant only being one quarter full. After placing my food order, it took nearly a half hour for the food to arrive. I asked the waitress to expedite the meal and unfortunately it was only warm. Otherwise, the room and hotel service were very good. February 26, 2014
Rated 3.0 out of 5.0 by Fire Alarm I recently stayed at the Holiday Inn in Sarnia. I have now been to this hotel about 5 times. This time we weren't overly impressed and might consider another hotel for our next trip. To start the hotel fire alarm went off around 5am in the morning! We had to wake up our baby and 4 year old and carry them down 3 flights of stairs. We were told by other guests that it was just a false alarm and that it happens a lot at this hotel. Things needed to be checked out so we waiting almost half an hour in our car in the middle of a snow storm before we could return back inside. The elevators were still out of service so we had to climb up 3 flights of stairs with our baby and 4 year old "not easy". Our kids at that point were wide awake so we thought we would go and get breakfast at the restaurant downstairs. Our information in our room said that the dinning was open at 6am so we all got dressed and went down. The restaurant was closed and we told the man at the front desk our in-room information says 6am and the man said no its 7:30am on Sundays. He also told us the only thing open in Sarnia at 6am in the morning are donut shops. So we had to wait. I hope some one considers our inconvenience and considers a discount on our next stay otherwise it might be time to try another hotel! February 13, 2014
Rated 5.0 out of 5.0 by Quick Stay I stayed here overnight for business. The room was very clean and comfortable and furnishings, bedding etc. all looked new and in great shape. Breakfast at the hotel was average at best for the price. All-in-all it was a good experience and the room was a very good value for the price. February 1, 2014
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