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Rated 4.0 out of 5 by 205 reviewers.
Rated 5.0 out of 5.0 by Wonderful place to stay Everything about this hotel is great. Welcoming staff, beautiful and clean rooms, delicious restaurant, and many, many amenities. Will definitely stay there again if in the area and will recommend this hotel to friends. September 23, 2013
Rated 5.0 out of 5.0 by bed was very comfortable.The service and room was excellent. The room was clean except for the coffee machine was very dusty.The service and food wasn't to bad.I had to ask for my orange juice three times the second day.The atmosphere of the restaurant was relaxing. September 12, 2013
Rated 4.0 out of 5.0 by Great service, always smiling I loved the service I got here. Even at 10pm when I requested the pull out be made. The extended stay room we had was perfect for our large family. I was happy as well that all 5 of my kids ate free. The only con about that is that the food wasn't super. It was average. We only did breakfast at the restaurant, but the meal wasn't very hot, and it took forever to get it. Love how clean the hotel was, and that the pool area was good as well. September 11, 2013
Rated 4.0 out of 5.0 by very convenient Many of us booked in for a family wedding and no complaints. Easy to book. No mistakes. Good facilities and affordable. September 5, 2013
Rated 1.0 out of 5.0 by Un recommended The hotel rooms were very dirty, small and old. The staff was not super professional looking and the rooms smelled very musty. It appeared the hallways and elevator had not been cleaned in a long time and our rooms besides the beds did not even look like anyone had cleaned them. In addition the air conditioning units did not work properly as the rooms were roasting hot. The pool was very gross also. I would not recommend this hotel. September 3, 2013
Rated 5.0 out of 5.0 by Great service, clean room, excellent food. We chose this hotel as a stop on our way to our vacation destination. The room, atmosphere, staff exceeded our expectation. It was clean, friendly and met our needs completely. We will use it again. September 1, 2013
Rated 5.0 out of 5.0 by Nice Stay and Accomodation I recently stayed at the Holiday Inn -Sarnia. Very friendly and helpful staff at the front desk. Smooth check in and nice treats for platinum club members. Rooms are modern and clean. Great Internet and business area centre. Gym had all the equipment needed for a nice workout. Will definitely use the hotel again for a nights stay. August 31, 2013
Rated 5.0 out of 5.0 by great stay! Very comfortable rooms in the tower, breakfast was very good. August 31, 2013
Rated 5.0 out of 5.0 by Great Hotel experience First rate hotel for a reasonable price. I would certainly recommend to anyone travelling to or through Sarnia. August 29, 2013
Rated 5.0 out of 5.0 by Nice accomodations and great service We were attending a wedding reception held at the same location. Meals and service were excellent for the reception and also during our visit. Our accomodations were very nice. Keep up the great work. August 28, 2013
Rated 4.0 out of 5.0 by Restaurant Food quality outstanding, the best I have had from any hotel. The cost was high which initially scared me, but I was not disappointed. I came back a second night rather than going into town and ordered the same entree and dessert items. August 21, 2013
Rated 5.0 out of 5.0 by Our two day stay was wonderful & relaxing. Re: Sarina Hotel & Conference Centre / Holiday Inn Great amenities & customer service! I was extremely pleased with the facilities & the detail to customer service. The exterior grounds had a relaxation garden terrace with a pool, patio, natural foliage and even an outdoor concrete ping pong table - Very cool. Adjoining the setting was a 9 hole golf course that was a pleasure to play my short game. The room furnishings were clean and neat. Quite acceptable and it was great to have a private balcony. Proximity to the down town core and surrounding areas was great. Getting to the hotel was easy, leaving the hotel was hard - I could have stayed much longer given the opportunity. Great place to stay and I will stay there again the next time I am in Sarnia. August 20, 2013
Rated 5.0 out of 5.0 by The staff was excellent - went out of their way to be helpful Rachel in the restaurant and Hillary at the front desk went out of their way to be helpful and friendly. August 19, 2013
Rated 2.0 out of 5.0 by Needs updating I stayed here when i attended a wedding in the area. The check-in process was great. Although there was a bit of a line-up when we arrived, we moved quickly through the process which was nice. When we arrived at our room on the second floor, I found it to be uncomfortably warm. I couldn't help but detect a musty smell as well. Our friends stayed in the room next to us and it was much more comfortable. As I stated, we didn't spend a lot of time in our room because we spent most of our time at the wedding. The bed was comfortable but the washroom left much to be desired and could use significant updating. I found 3 ants in our bathroom. In the morning a group of 7 of us headed to the hotel restaurant for breakfast. The service was awful. We were not greeted in a timly fashion and then had to wait 10 mins to be seated. The restaurant was not busy at the time. Once seated, no one came to offer us drinks for 5 mins. Then a server came to us and said "you know it's brunch now, right?" We waited another 15-20 mins for the brunch buffet to be put out. When we were told it was ready, most of the hot plates were empty and we had to keep going back as they slowly put out new things. The food was mediocre at best and for $45 dollars, I thought it was a complete rip off. Even when it came time to pay our bills, the waitress took off and one person in our group (who is a bartender) had to operate the debit/credit card machine so we could all pay and hit the road. The waitress came back as we were leaving and said "did i get everybody?". Awful experience. We should've walked out of the restaurant at the start and hit McDonald's. August 18, 2013
Rated 4.0 out of 5.0 by comfie bed Room was great but there was a stain on the sheets. When reported, sheets were changed. Food was good but the service in the restaurant was very, very slow and a couple of the waitresses were actually rude. August 16, 2013
Rated 5.0 out of 5.0 by Great room As always our stay at Sarnia Holiday Inn was top notch. The staff are always friendly and very helpful. I have stayed here many times and will continue to do so in the future. Keep up the good work August 11, 2013
Rated 3.0 out of 5.0 by food Avoid the restaurant........................had advertised a TEAM FRIENDLY MENU and after waiting 2 hours with no food delivered to the table we left frustrated that we could not even get a definite time when macaroni and cheese would be delivered to a 4 and 7 tear old child who were waiting from 730p to 930p with no food. Stay at the hotel-----------------------eat of site if you wish to get your meal in under 3 hours. August 10, 2013
Rated 1.0 out of 5.0 by smoked out Stayed here with my baseball team for a tournament in Sarnia. Walked into my room and was hit by overwhelming stench of cigarette smoke. I went to the front desk and the clerk assured me all rooms were 100% smoke free. Mine absolutely was not. They offered to spray the room but I had to insist on another room. The room they gave me as a replacement smelled ok but the second bed was a pull-out couch instead of a real bed. Other members of my team reported problems such as broken televisions and showers not working. Not recommended. August 9, 2013
Rated 5.0 out of 5.0 by Best hotel in the area I often stay at this location when visiting family and have never been disappointed. I have seen some of the same staff here for years- which is a testiment on its own. The newer section rooms are nicer than the older ones, but they are all comfortable. When you raise an issue with the hotel management, it is dealt with efficiently and with a focus on customer service. August 2, 2013
Rated 5.0 out of 5.0 by Second Home Away From Home With my job I travel overnight and the Holiday Inn in Sarnia is like a second home away from home. All the staff is great and helpful. The rooms are super clean, I have stayed from on end of hotel to other. The "pub" is great as I take all my meals there in the evening. I recommend this location to all my co-workers who stay overnight in Sarnia. Big thanks to everyone. Papa Jorge August 1, 2013
Rated 1.0 out of 5.0 by Hole in the wall party place The hallways on both floors look like they have never been cleaned or vacuumed. Probably a nice place back in the 70's but in need of updates desperately. We could not let the kids on the balcony because of the loose, rusted railings. The restaurant had a children's menu but gave us buttermilk instead of milk in two glasses. Then they said they were out of milk. The table was never wiped and the sticker was still on the tomato on the burger. The managers were pleasant but the place is run down. July 28, 2013
Rated 5.0 out of 5.0 by Great Staff!! As always when I travel to Sarnia, I stayed at the Holiday Inn. I stayed at this hotel for six nights on this occasion. The front desk staff were exceptional and communicated well with each other so that, no matter who I spoke with, the other staff members were aware of any conversations and requirements for my stay and ensured that my stay met my needs. The rooms ( I had to change rooms partway through) were clean upon arrival. The housekeeping staff were pleasant and ensured that the rooms were well-stocked with towels, toiletries, etc. and clean on a daily basis. I wasn't able to enjoy all of the amenities and events on-site but the indoor pool, outdoor pool and exercise room looked great. The outside property is well-maintained. I just wish that I had been able to attend the local food and wine event that was held at the hotel. The breakfast buffet was reasonably priced. It had a variety of standard buffet food (ie. bacon, eggs, sausages, fried potatoes, etc.# as well as a wide variety of fruits and other healthy choices. The location is great. It is close enough to walk to under the bridge #for the famous French fries) or to walk on the numerous trails in the area. July 27, 2013
Rated 5.0 out of 5.0 by Wonderful location This hotel overlooks the bridge between Ontario and the USA. The rooms are spacious and the staff friendly and caring. Our room terrace overlooked the "seasonal" pool. We did not eat at the restaurant, but it had a delightful appearance. July 27, 2013
Rated 3.0 out of 5.0 by Poor stay The internet connection is awful.. the rooms need to be rebuilt brand new.. and again the internet connection is awful. July 24, 2013
Rated 4.0 out of 5.0 by Comfortable Bed and great shower head I had a very pleasant stay and received great service. The amenities were clean and well maintained. The only issue I had was with the TV service. The guide card provided did not match the channels provided on the TV and changing channels was so slow. The other issue I had was the directions on how to get to the Hotel after passing through Canadian customs provided on the website. The exit suggested is closed by a gate. Just providing this information to make my next stay a little better. July 22, 2013
Rated 5.0 out of 5.0 by Great customer service One night stay but staff was very helpful and accommodating. July 19, 2013
Rated 5.0 out of 5.0 by Fantastic stay Great, friendly staff, the room was comfortable, and the pools and hottub were a great bonus feature. Great location, close to the bridge and downtown.They gave us casino vouchers as well. Only drawback was the sticker shock on the dinner menu... $40 a plate?? July 12, 2013
Rated 5.0 out of 5.0 by Great Stay Everything you could want. Two Pool's, golf course, restaurant, two very nice eateries/bars within walking distance, and right by the bridge for the States if you want to cross. Enjoyed so much booked to go again later this year., July 11, 2013
Rated 5.0 out of 5.0 by Great room at a great rate Very nice hotel, clean and spacious room. Was only a one night stay but accomodated me & my family exceptionally well. Will definitely choose again on my next visit to Sarnia July 8, 2013
Rated 5.0 out of 5.0 by Great accommodations and friendly staff Everyone was so helpful! Especially Jordan who helped me with some questions about a family reunion I'm planning at your hotel. Have always had a good experience after several stays...would recommend to anyone. July 5, 2013
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