Rated 4.4 out of 5 by 99
Rated 5.0 out of 5.0 by Smile68 Great hotel
We originally picked this hotel strictly on location as it was right downtown where we needed to be. The room was large and comfortable. The little store downstairs with fresh food was a nice added touch. We were most impressed by the staff- all very friendly and helpful. We will definitely stay again.
December 4, 2013
Rated 5.0 out of 5.0 by Diver61 New downtown hotel - good stay
I had a room here for 5 nights and my stay was great, parkade is handy. Rooms were comfortable and nicely done.
The bed was excellent.
Right downtown is a great spot
December 3, 2013
Rated 5.0 out of 5.0 by RonE1946 very good first impression, would definitely return again.
nice location and overall ambience
this survey is very annoying and could be the worst part of the whole experience, make it a LOT more user friendly.
I would never do another survey for you.
December 1, 2013
Rated 5.0 out of 5.0 by GeoJo They consider Customer Service to be number one .
Had another great stay .
One memorable - we had a banquet to attend at another hotel and required a taxicab. I should have booked the cab earlier but didn't . When we were ready to leave we tried to get a wheelchair accessible cab ... Not allot of them at 5pm. The lady at the from deck called a couple of cab companies trying to set us up while still dealing with new arrivals and phone calls. Then the manager stepped up and made a call or two and we had a cab in about 10 minutes . Wow I was impressed they took the time to help us out when they had so many other things to do.
We found the same great customer care in both the lounge and restaurant . House keeping was also very friendly and helpful !
We will be back !
November 21, 2013
Rated 5.0 out of 5.0 by Redsox04 Parking
Beautiful Hotel, rooms are way above average, Amenities are first rate the only issue if there really is one was the entrance to the parking garage is straight up and not much room for truck parking or passing but I understand there is not much can be done with that. I rate this hotel near the top of all hotels I have stayed at.
November 20, 2013
Rated 3.0 out of 5.0 by jbergen IHG points
When I made the reservation I was not asked about my IHG points account. When I checked in I again was not asked about my IHG points account. 2 days following my check out I received this email asking about IHG members. I phoned the hotel to see if I could collect my points. They told me no my request had to be with in 24 hrs of check out. I spent over $500 at your hotel and now will not be allowed to collect points on this purchase because the staff both on the phone and at the front desk failed to ask me about it or remind me. This is a serious disappointment for me. please consider changing the 24 hr role.
November 18, 2013
Rated 4.0 out of 5.0 by Steedo Great suite - poor room service
We were upgraded to a suite on the 11th floor and it was amazing - complete with fire place and pool table!!!! Hotel lacking in attention to details: upon checking into room, we found man's shirt and pants hanging in closet, obviously from previous tenant (house keeping???). Ordered room service to enjoy on our complete dining room table. Asked for caprese salad and got a garden salad; asked for white wine and got red; asked for fish and chips - only got fish. By the time the chips arrived, the fish was gone. Very disappointing. Would we stay here again - you bet!! The suite was well worth the other inconveniences but a classy hotel such as the Holiday Inn should provide better room service than what we got.
November 18, 2013
Rated 5.0 out of 5.0 by eshot fantastic
this is by far the best HI in Western Canada. great staff, great amenities, great restaurants, great rooms, great location...
November 17, 2013