Rated 3.6 out of 5 by 121
Rated 4.0 out of 5.0 by VisitorJASF A good experience
I have been to this location twice now., a couple months apart. I like that the staff is familiar to me already. They were helpful and made useful suggestions for restaurants. While I did not use the pool, I sat outside by it for a time and felt that it was clean and the area was kept up well.
August 28, 2014
Rated 5.0 out of 5.0 by kitty999 Hotel great-room service not
Everything about the stay was great except the room service. It arrived without a tray or condiments - just plates of food and nowhere to put them. The food was not very good and then we were stuck with the plates because there was no tray to leave in the hallway.
August 27, 2014
Rated 2.0 out of 5.0 by shoreline room comfort
confortable bedding is you can stop thinking about the lack of cleaniness of the room and the hall way was way noisy
August 27, 2014
Rated 5.0 out of 5.0 by vacationfun Great stay and wonderful staff
This hotel went above and beyond to make us feel comfortable and welcome. It was very clean and everyone that we encountered was very helpful. We were able to relax and simply had a wonderful stay. Thank you Holiday Inn!!
August 21, 2014
Rated 4.0 out of 5.0 by Teddo Room and Hotel were fine - staff not so
The hotel was clean, safe and comfortable. The front desk questioned my IHG membership status and this upset me as a loyal IHG member. The mentality that the customer is wrong, but the computer is correct is a bad customer policy. The area was safe as we had a bubble on top of our suv and in the morning everyone was intact and safe. I wish there were secure areas where vehicles with bubbles on top of the car can be parked with security available for safekeeping of these vehicles. Maybe a new product? It is worth a few bucks for peace of mind! Maybe free to Platinum members.
The stay was good, we have 4 in our family and the room only had 3 towels and we were not asked at the front desk if we needed more towels. In my mind, the evening front desk personnel need more training and more thinking about the customer and his needs!
I would stay again, a second chance, but I would expect a better reception and thoughtfulness upon arrival by the front desk.
August 17, 2014
Rated 4.0 out of 5.0 by treeb Comfortable bed and great service
We went for a quick overnight near the beach but enjoyed the hotel pool and breakfast the next day. The hotel staff was great and helped in all areas. The beds were very comfy so sleeping was good. The location was very handy too. Very nice experience.
August 14, 2014
Rated 4.0 out of 5.0 by vtarnao close to attractions
The property needs an upgrade and will be getting one in the Fall. Food was still below average. New management coming soon too. Professional staff and clean rooms are still a hallmark of this Inn. Location is still one of the best in RI.
August 14, 2014
Rated 2.0 out of 5.0 by jaws2 Cleanliness
We were suprised at the lack of cleanliness in the bathroom when we checked in. Unfortunatley it continued throughout our stay,
Front Desk Staff adjusted our rate due to the conditions, which we did not ask for. Our complaint was noted by the staff.
August 13, 2014