Rated 3.6 out of 5 by 118
Rated 5.0 out of 5.0 by CINWILS VERY FRIENDLY AND HELPFUL SERVICE
VERY MUCH ENJOYED OUR STAY AT THIS HOTEL. THE POOL WAS GREAT. LOCATION OF HOTEL WAS WONDERFUL TOO, NOT TOO FAR TO THE BEACH. THE ONLY PROBLEM I FOUND WITH THIS HOTEL WAS THE BED WAS NOT THE MOST COMFORTABLE. AND WOULD HAVE BEEN NICE TO HAVE A FRIDGE IN OUR ROOM. THE FRONT DESK CLERKS ALL WENT OUT OF THEIR WAY TO HELP US WITH QUESTIONS WE HAD. ALSO THE AJOINING ROOMS WERE GREAT. WAS VERY IMPRESSED WITH THE CLEANLINESS OF THIS HOTEL. GREAT JOB TO HOUSEKEEPING!
August 11, 2014
Rated 5.0 out of 5.0 by Debbiesummerfun great Restaurant
Great food at restaurant.Nice,clean rooms nicely decorated.Stayed over to visit Block Island,ferry was close and easy to get to.
August 10, 2014
Rated 5.0 out of 5.0 by Judi31 Great Experience
Everything was very enjoyable. this is a quiet Hotel, close enough to the beach.
August 10, 2014
Rated 5.0 out of 5.0 by jobel 290 comfortable and roomy
Food was great,1st time ever I had a steak with NO grizzle on it, none,it was great.and price was very reasonable..people at front desk were real nice and helpful..also the hotel staff was all great..I would stay there again, when I am in the area...
August 9, 2014
Rated 5.0 out of 5.0 by layner Great stay
Had a great stay in this hotel. The only thing I didn't like was the internet would never load on our phones. I would still recommend staying here to anyone. Staff was very friendly.
August 8, 2014
Rated 5.0 out of 5.0 by maddocc Good hotel experience
I stayed here for close to 3 weeks. The staff was very pleasant and the rooms were decent. The carpets could use a renewal but otherwise the room was pretty updated. The hotel pool was nice for a swim after work. The hotel restaurant and bar, "Lilliana's", was ok for meals and a beer. Overall a good experience for my extended stay for business.
August 7, 2014
Rated 5.0 out of 5.0 Friendly Service
Enjoyed the stay at the hotel. The outside pool was very nice and refreshing for swimming. The restaurant was very good for breakfast and drinks in the evening.
Would suggest for the room to have a room darkening curtain to be available to keep out the morning sunshine.
August 2, 2014
Rated 5.0 out of 5.0 by I'm done with this survey None
I was very happy whenI stayed at the hotel. However, I am now sorry that I began this survey. You have too many questions, most people will stop half way through.
August 1, 2014
Rated 2.0 out of 5.0 by JPasq loud and messy
Excessive noise from the pool when roomed nearby.
Check linens before crawling into bed.
messy patio and pool area.
July 31, 2014
Rated 2.0 out of 5.0 by vtarnao Pricing needs adjustment.
Average room and services at above average prices. Priority and handicap guest not recognized as such. Room requests of placement and refridgerator refused. F+B still needs improvement. Lounge not open until 5:00 during "high season" is unheard of in the industry. Nice pool, and good location are the bonus.
July 30, 2014
Rated 4.0 out of 5.0 by RSmith789 Great Location
Close to the university and the beaches down the road.
July 28, 2014
Rated 4.0 out of 5.0 by Notmot2 staff a plus
The staff was very good and the room was very, very clean. However the age of the facility is telling and is need of a serious renovation. In particular, the carpet, which we assume was the source of a rather disagreeable odor, should be replaced.
I wish to make it clear the staff, especially the cleaning staff, did an excellent job given the condition of the facility
July 28, 2014
Rated 2.0 out of 5.0 Overpriced Room
Love the area but you are in need of expanding the rooms to make them more comfortable.
We did appreciate the dark window treatments ..
July 24, 2014
Rated 2.0 out of 5.0 by mcm51 disappointed
We have stayed at this location many times and it doesn't seem to be getting better. Our room smelled like mildew upon arrival and throughout our stay. In the morning, the rug was moist in the entire room. The air conditioner would go on and off all night. This was no way to set it for continuous. The corners of the bathroom floor had mildew in them and I found a "chunk" of used soap in one corner...not from us.
July 20, 2014
Rated 4.0 out of 5.0 by Sue26 Nice Stay
I had a discounted rate through the University of Rhode Island for an orientation event. It was a nice hotel . Very close to campus. I stayed on the ground floor which had a sliding glass door to a patio by the pool. I enjoyed that since I did not have that boxed in feeling I get sometimes when staying at hotels. The young staff was very nice and courteous. I only wish that there was complimentary coffee in the morning in the lobby. They have a coffee maker in the room but I need real milk and not the powder stuff. I paid way,way, too much money for a tiny cup of coffee at the attached restaurant. (Which is not owned by the hotel) I will be back in the area over the next 4 years while one of my daughter's attends the school. Although the hotel was fine I think I will explore other places that have more of a vacation feel. Newport is so close, why not?
July 16, 2014
Rated 2.0 out of 5.0 by LIFC1 Poor
Nasty and overpriced rooms. Needs a major updating. Avoid if at all possible
July 15, 2014
Rated 4.0 out of 5.0 by ANJJ Very friendly front desk staffI
I feel that the elevator location is very inconvenient, located at the end of the hallway. The lighting also is very dim throughout the hallways.
July 14, 2014
Rated 4.0 out of 5.0 by Ezmerelda As expected
It was nice to see a familiar name when looking for a last minute place to stay. The room could have used a little TLC in terms of cleanliness, but my biggest problem "graffiti" was so specific that it wouldn't turn me away from another stay if I was in the area again. The prices were a bit steep, but again I think you may be paying for a familiar name.
July 12, 2014
Rated 5.0 out of 5.0 by polcat143 Great staff, and quick response to any question
Definitely a recommended place to stay. With or without family. Everything was exceptional save the internet connection which in all fairness was what I've come to expect in most hotels. I have a fast connection at home, so I'm spoiled.
July 12, 2014
Rated 2.0 out of 5.0 by Pattiel Needs updating
Hotel needs updating...
The staff was great and very accommodating....
The pool was clean and well kept...
The rooms overall were dirty...
The bathroom was dirty, there were hairs all over and the floors were filthy...
The carpets are filthy as a whole...
Cobwebs all over the rooms...
The drapes were torn...
The hotel needs a major renovation and update...
AND the elevator was in the back of the building so you had to walk through the whole 1st floor of rooms to get to the elevators... Very inconvenient!
July 7, 2014
Rated 4.0 out of 5.0 by Guy52 Excellent Staff
The staff members were excellent. Room was small but comfy beds. No refrigerator. Bathroom is way too small! This place looks great from the outside but inside needs updating!
July 7, 2014
Rated 3.0 out of 5.0 by Chipatipan Bring your own pillows!!
When staying in a hotel, I am primarily concerned about the sleep that I get. The sleep here was fitful and uncomfortable. The pillows were awful!! Also, the air conditioner was strange. At 73, the room seemed cold but at 74 it seemed humid. I keep it at 68 or 70 at home.
Everything else was more or less okay but, when you only spend 8 hours in the room sleeping and the sleep stinks, then the stay stinks. And, speaking of stink, the hallways and elevator had a terrible smell the whole two days. Luckily, the room smelled fine.
If I had only brought my own pillows, I think my impression would have been more favorable. If I had only known!!
July 7, 2014
Rated 5.0 out of 5.0 by Tricia G Very Friendly Staff
Was in the area for a baseball tournament. When I 1st booked the hotel we were only staying 1 night. I found out the day before we were checking in that the coach wanted us to stay the 2nd day. So, I called at 9:30pm to see if there was any availability. At 1st glance they couldn't get me a room for the second night. However the reservastionist looked further & was able to get me the room for the 2nd night. She was a life saver. If we didn't get that room the closest hotel was 45 mins from the fields.
Also, the staff at the hotel were very accommodating. We needed extra blankets & they were at our room in mins. Nice hotel, great staff
July 3, 2014
Rated 2.0 out of 5.0 by Machine man Not here again
This property does recognize Platinum level other than saying thanks. They specifically say they do not upgrade rooms for Platinum members. Also, rooms are small and outdated.
June 22, 2014
Rated 5.0 out of 5.0 by Hikinghope225 Excellent Hotel - Will stay here the next time I'm in town
This hotel was very clean and it was nice and quiet. The staff was very helpful and courteous.
June 21, 2014
Rated 3.0 out of 5.0 by Travel gal Basic accomodations
There are limited chain hotels in this area and this Holiday Inn is one of two. This hotel was clean and had all that one would need for a stay but none of the little extras that are offered at other hotels. The room was clean and the beds were comfortable. There was no mini-fridge or microwave in the room, they don't offer a free breakfast or any other extras that you normally get for that price.
June 21, 2014
Rated 3.0 out of 5.0 by 1959kay mixed feelings
stayed for 2 nights...first night terrible with lots of noise from guests. More noise when staff member came to tell guest about noise...carrying on laughing and apologizing. Perhaps a phone call would have been more appropriate. No sleep that night. Two guests decided to have a loud and long conversation in the hall outside of our room...part of partygoer group.
Second night better...partygoers gone!
Room average...bed comfortable.
Need to train staff on handling noise situations and where to place guests so people not part of big groups are in a separate setting
June 17, 2014
Rated 5.0 out of 5.0 by cdfield87 Service with a smile
The service at this hotel was tremendous. Some of the hotel amenities were limited (the fitness center was literally a treadmill and an elliptical machine and the room could have used a mini fridge), but overall a good value. Would highly recommend the Holiday Inn.
June 16, 2014
Rated 5.0 out of 5.0 by soap2boats our stay
Enjoy the great pool and enjoy a great dinner at their restaurant. Both are great!
June 13, 2014
Rated 4.0 out of 5.0 by Mandy23 Accommodating staff; bad restaurant experience
Unfortunately, we had to cancel a second room day of arrival. We appreciated the understanding and ease of canceling the room without a problem.
The restaurant refused to serve us breakfast in the morning stating," they were out of food". This resulted in a great inconvenience to our entire party. This is unacceptable!!
June 12, 2014