Rated 3.6 out of 5 by 126
Rated 5.0 out of 5.0 by vacationfun Great stay and wonderful staff
This hotel went above and beyond to make us feel comfortable and welcome. It was very clean and everyone that we encountered was very helpful. We were able to relax and simply had a wonderful stay. Thank you Holiday Inn!!
August 21, 2014
Rated 4.0 out of 5.0 by Teddo Room and Hotel were fine - staff not so
The hotel was clean, safe and comfortable. The front desk questioned my IHG membership status and this upset me as a loyal IHG member. The mentality that the customer is wrong, but the computer is correct is a bad customer policy. The area was safe as we had a bubble on top of our suv and in the morning everyone was intact and safe. I wish there were secure areas where vehicles with bubbles on top of the car can be parked with security available for safekeeping of these vehicles. Maybe a new product? It is worth a few bucks for peace of mind! Maybe free to Platinum members.
The stay was good, we have 4 in our family and the room only had 3 towels and we were not asked at the front desk if we needed more towels. In my mind, the evening front desk personnel need more training and more thinking about the customer and his needs!
I would stay again, a second chance, but I would expect a better reception and thoughtfulness upon arrival by the front desk.
August 17, 2014
Rated 4.0 out of 5.0 by treeb Comfortable bed and great service
We went for a quick overnight near the beach but enjoyed the hotel pool and breakfast the next day. The hotel staff was great and helped in all areas. The beds were very comfy so sleeping was good. The location was very handy too. Very nice experience.
August 14, 2014
Rated 4.0 out of 5.0 by vtarnao close to attractions
The property needs an upgrade and will be getting one in the Fall. Food was still below average. New management coming soon too. Professional staff and clean rooms are still a hallmark of this Inn. Location is still one of the best in RI.
August 14, 2014
Rated 2.0 out of 5.0 by jaws2 Cleanliness
We were suprised at the lack of cleanliness in the bathroom when we checked in. Unfortunatley it continued throughout our stay,
Front Desk Staff adjusted our rate due to the conditions, which we did not ask for. Our complaint was noted by the staff.
August 13, 2014
Rated 3.0 out of 5.0 by michelle291 Defiintely read the bill before leaving!
Overall the hotel is great, the staff is friendly, and it is in a good location, but be careful to check your bill the next morning!! Everything seemed fine at the hotel except when it came down to the bill. I was charged double the amount and tried to speak to the front desk about the issue and was told I would have to wait until the manager came in. I was part of a wedding booking and had my confirmation information for the correct price, yet I was still charged the regular amount of the stay. I left my information and still have not heard back from the hotel. I tried again to contact the manager and was unsuccessful- I also left my information again. I live in a different state and want to get this issue resolved immediately, yet so far there has been no one contacting me back and my credit card charge has not changed either. Completely ridiculous. Not worth the headache.
August 12, 2014
Rated 3.0 out of 5.0 by Vagler Ok hotel, but overpriced
The facilities seem old but acceptable, the elevator is a little out of place. The hotel altogether is not bad but for the price is just high for a little below average place.
I qualified the staff service poor since I didn't get the welcome package offer as a gold member, first time that happens so I believed I should point it out.
August 12, 2014
Rated 5.0 out of 5.0 by Andrew64 Fine hotel for short stays
The hotel is clean, comfortable with a great outdoor pool. A single elevator was a problem for me as I have diffic\ulty walking and climbing stairs.
August 11, 2014
Rated 5.0 out of 5.0 by CINWILS VERY FRIENDLY AND HELPFUL SERVICE
VERY MUCH ENJOYED OUR STAY AT THIS HOTEL. THE POOL WAS GREAT. LOCATION OF HOTEL WAS WONDERFUL TOO, NOT TOO FAR TO THE BEACH. THE ONLY PROBLEM I FOUND WITH THIS HOTEL WAS THE BED WAS NOT THE MOST COMFORTABLE. AND WOULD HAVE BEEN NICE TO HAVE A FRIDGE IN OUR ROOM. THE FRONT DESK CLERKS ALL WENT OUT OF THEIR WAY TO HELP US WITH QUESTIONS WE HAD. ALSO THE AJOINING ROOMS WERE GREAT. WAS VERY IMPRESSED WITH THE CLEANLINESS OF THIS HOTEL. GREAT JOB TO HOUSEKEEPING!
August 11, 2014
Rated 5.0 out of 5.0 by Debbiesummerfun great Restaurant
Great food at restaurant.Nice,clean rooms nicely decorated.Stayed over to visit Block Island,ferry was close and easy to get to.
August 10, 2014
Rated 5.0 out of 5.0 by Judi31 Great Experience
Everything was very enjoyable. this is a quiet Hotel, close enough to the beach.
August 10, 2014
Rated 5.0 out of 5.0 by jobel 290 comfortable and roomy
Food was great,1st time ever I had a steak with NO grizzle on it, none,it was great.and price was very reasonable..people at front desk were real nice and helpful..also the hotel staff was all great..I would stay there again, when I am in the area...
August 9, 2014
Rated 5.0 out of 5.0 by layner Great stay
Had a great stay in this hotel. The only thing I didn't like was the internet would never load on our phones. I would still recommend staying here to anyone. Staff was very friendly.
August 8, 2014
Rated 5.0 out of 5.0 by maddocc Good hotel experience
I stayed here for close to 3 weeks. The staff was very pleasant and the rooms were decent. The carpets could use a renewal but otherwise the room was pretty updated. The hotel pool was nice for a swim after work. The hotel restaurant and bar, "Lilliana's", was ok for meals and a beer. Overall a good experience for my extended stay for business.
August 7, 2014
Rated 5.0 out of 5.0 Friendly Service
Enjoyed the stay at the hotel. The outside pool was very nice and refreshing for swimming. The restaurant was very good for breakfast and drinks in the evening.
Would suggest for the room to have a room darkening curtain to be available to keep out the morning sunshine.
August 2, 2014
Rated 5.0 out of 5.0 by I'm done with this survey None
I was very happy whenI stayed at the hotel. However, I am now sorry that I began this survey. You have too many questions, most people will stop half way through.
August 1, 2014
Rated 2.0 out of 5.0 by JPasq loud and messy
Excessive noise from the pool when roomed nearby.
Check linens before crawling into bed.
messy patio and pool area.
July 31, 2014
Rated 2.0 out of 5.0 by vtarnao Pricing needs adjustment.
Average room and services at above average prices. Priority and handicap guest not recognized as such. Room requests of placement and refridgerator refused. F+B still needs improvement. Lounge not open until 5:00 during "high season" is unheard of in the industry. Nice pool, and good location are the bonus.
July 30, 2014
Rated 4.0 out of 5.0 by RSmith789 Great Location
Close to the university and the beaches down the road.
July 28, 2014
Rated 4.0 out of 5.0 by Notmot2 staff a plus
The staff was very good and the room was very, very clean. However the age of the facility is telling and is need of a serious renovation. In particular, the carpet, which we assume was the source of a rather disagreeable odor, should be replaced.
I wish to make it clear the staff, especially the cleaning staff, did an excellent job given the condition of the facility
July 28, 2014
Rated 2.0 out of 5.0 Overpriced Room
Love the area but you are in need of expanding the rooms to make them more comfortable.
We did appreciate the dark window treatments ..
July 24, 2014
Rated 2.0 out of 5.0 by mcm51 disappointed
We have stayed at this location many times and it doesn't seem to be getting better. Our room smelled like mildew upon arrival and throughout our stay. In the morning, the rug was moist in the entire room. The air conditioner would go on and off all night. This was no way to set it for continuous. The corners of the bathroom floor had mildew in them and I found a "chunk" of used soap in one corner...not from us.
July 20, 2014
Rated 4.0 out of 5.0 by Sue26 Nice Stay
I had a discounted rate through the University of Rhode Island for an orientation event. It was a nice hotel . Very close to campus. I stayed on the ground floor which had a sliding glass door to a patio by the pool. I enjoyed that since I did not have that boxed in feeling I get sometimes when staying at hotels. The young staff was very nice and courteous. I only wish that there was complimentary coffee in the morning in the lobby. They have a coffee maker in the room but I need real milk and not the powder stuff. I paid way,way, too much money for a tiny cup of coffee at the attached restaurant. (Which is not owned by the hotel) I will be back in the area over the next 4 years while one of my daughter's attends the school. Although the hotel was fine I think I will explore other places that have more of a vacation feel. Newport is so close, why not?
July 16, 2014
Rated 2.0 out of 5.0 by LIFC1 Poor
Nasty and overpriced rooms. Needs a major updating. Avoid if at all possible
July 15, 2014
Rated 4.0 out of 5.0 by ANJJ Very friendly front desk staffI
I feel that the elevator location is very inconvenient, located at the end of the hallway. The lighting also is very dim throughout the hallways.
July 14, 2014
Rated 4.0 out of 5.0 by Ezmerelda As expected
It was nice to see a familiar name when looking for a last minute place to stay. The room could have used a little TLC in terms of cleanliness, but my biggest problem "graffiti" was so specific that it wouldn't turn me away from another stay if I was in the area again. The prices were a bit steep, but again I think you may be paying for a familiar name.
July 12, 2014
Rated 5.0 out of 5.0 by polcat143 Great staff, and quick response to any question
Definitely a recommended place to stay. With or without family. Everything was exceptional save the internet connection which in all fairness was what I've come to expect in most hotels. I have a fast connection at home, so I'm spoiled.
July 12, 2014
Rated 2.0 out of 5.0 by Pattiel Needs updating
Hotel needs updating...
The staff was great and very accommodating....
The pool was clean and well kept...
The rooms overall were dirty...
The bathroom was dirty, there were hairs all over and the floors were filthy...
The carpets are filthy as a whole...
Cobwebs all over the rooms...
The drapes were torn...
The hotel needs a major renovation and update...
AND the elevator was in the back of the building so you had to walk through the whole 1st floor of rooms to get to the elevators... Very inconvenient!
July 7, 2014
Rated 4.0 out of 5.0 by Guy52 Excellent Staff
The staff members were excellent. Room was small but comfy beds. No refrigerator. Bathroom is way too small! This place looks great from the outside but inside needs updating!
July 7, 2014
Rated 3.0 out of 5.0 by Chipatipan Bring your own pillows!!
When staying in a hotel, I am primarily concerned about the sleep that I get. The sleep here was fitful and uncomfortable. The pillows were awful!! Also, the air conditioner was strange. At 73, the room seemed cold but at 74 it seemed humid. I keep it at 68 or 70 at home.
Everything else was more or less okay but, when you only spend 8 hours in the room sleeping and the sleep stinks, then the stay stinks. And, speaking of stink, the hallways and elevator had a terrible smell the whole two days. Luckily, the room smelled fine.
If I had only brought my own pillows, I think my impression would have been more favorable. If I had only known!!
July 7, 2014