Rated 3.9 out of 5 by 197
Rated 5.0 out of 5.0 by B3J4CK HI Express / Middletown
The front desk staff are friendly enough when they are there to engage. Too often, no front desk personnel.
June 19, 2014
Rated 5.0 out of 5.0 by 123569/*ligtrdv72 excelent choice
My first time stay at a Holiday Inn Express and it left a favorable impression.
June 19, 2014
Rated 5.0 out of 5.0 by AMM267 Weekend visit, June 2014
We enjoyed our stay, hotel was close to the Navy base, where we were attending our daughter's graduation. Our room was ready early. Very clean. Front desk staff, especiallyvAnthony, were very pleasant. Breakfast was good and in a very relaxed setting. Also late checkout was very convenient. We would like to return for another visit!
June 16, 2014
Rated 5.0 out of 5.0 by Debbieo5 grfeat staff and room
excellent staff and room, breakfast not so good. overall stay was very good
June 15, 2014
Rated 4.0 out of 5.0 by Dayo one Very comfortable place to stay
The alarm clock in the room was not working properly so make sure you bring an alarm clock. The hotel is one of the better ones we have stayed in. We are usually in the area once a year and will use this facility again.
June 14, 2014
Rated 5.0 out of 5.0 by TheGrayGhost Very Nice
The only place you could improve would be to have some type of hot/spicy sauce to put on the eggs at breakfast.
June 6, 2014
Rated 5.0 out of 5.0 great staff and very clean
the only thing i would add to any of the hotels is a place to store our bikes.
this was best hotel we stayed at. -very clean and modern and close to everything.
June 4, 2014
Rated 5.0 out of 5.0 by swingmeister Awesome Hotel
best breakfast, best pool, "hot" hot tub....great staff. Wow. Loved it.
May 28, 2014
Rated 2.0 out of 5.0 by Shelly888 Not worth the price I paid:(
sheets and Pillow cases wrinkled. Bed was not very comfortable. No maid service 2 of the days of my stay. Could not use the printer in the business room. Front desk was not able to help except for a "sorry"!
I would not stay here again!
May 27, 2014
Rated 5.0 out of 5.0 by RustyLady 3 night stay with family
The bed was comfortable, breakfasts were great, and the people were accommodating and friendly. The front desk staff recommended a restaurant for the first night we were there and it was fantastic. We had a wonderful stay and would love to come back again. I believe the hotel was full during our stay but it was quiet and we were able to get a good night sleep each night. The only thing that puzzled us a little was that there was not a fan in the bathroom to turn on when you showered. Therefore, the mirror in the bathroom became fogged over when anyone did take a shower. Apparently this is common with Holiday Inn's because we stayed in others on the way coming to this hotel and on the way home and none of them had fans in their bathrooms either.
May 27, 2014
Rated 5.0 out of 5.0 by Luisan Excelente hotel
Muy agradable experiencia en todo el hotel. Me gustó mucho la limpieza y comodidad de la habitación. A mis hijos les encantó.
May 26, 2014
Rated 5.0 out of 5.0 by cheergwiz Overnight Stay
Everything was great! Staff was friendly - especially the GM. We were just there one night to crash after a fundraising event. The price was kind of high for 1 night but it was understandable because there were numerous weddings, graduations, and the air show that weekend. Everything was very clean in the room and common areas.
May 23, 2014
Rated 3.0 out of 5.0 by Steph418 Decent Stay
When we first checked in, Anthony was very nice and friendly. Said if there was anything we needed to ask him. He found us a cab when we were headed out for the night.
Bed was comfortable. Stayed in a room with a king sized bed and pull out couch. The bathroom was clean - shower definitely could have used some bleach/extra cleaning. Sheets/bedding could also use an upgrade.
Overall experience was decent.
May 14, 2014
Rated 5.0 out of 5.0 by Nina S Wonder4ful Place to Stay
There is nothing we could say that was negative with our stay.
May 14, 2014
Rated 1.0 out of 5.0 by Tom&Sue Unclean and uncomfortable
The bed is hard and the pillows provide no support - my wife and I both woke up with stiff necks. Someone from the staff came to fix our toilet in the morning and managed to overflow the toilet, getting filthy water all over the floor, which he then mopped up with our towels. He then rinsed the floor off with water from the sink, mopped up the sink water with presumably the same towels, and told me it was all set. When I tried telling him that was disgusting, he didn't seem to understand me, so I went to the front desk. They seemed uncomfortable when I told them what had happened, and eventually said we could access another room, specifying that we could only touch the bathroom, so that my wife and I could get ready before we left after spending the entire weekend there. The second room was on a different floor which was inconvenient, but I guess the hotel was full. They then charged me full price for the room. Absolutely disgusting. I am so unsatisfied that I literally do not plan on staying at a Holiday Inn Express again. Before all this I used the hot tub and it was partially broken, but functional.
May 12, 2014
Rated 5.0 out of 5.0 by biketrip2013 A nice place to stay
I tend to be brand loyal, and this HIE reminded me why I prefer HIE. The staff knows the meaning of service and making the customer feel welcome and important. The room was clean and comfortable. I will stay here again.
May 5, 2014
Rated 4.0 out of 5.0 by Gayle B Good for the Price
Decent location. Just a few minutes drive to downtown Newport. Comfy bed. Don't get too excited about breakfast... pancake machine was broken and most juices were out.
April 25, 2014
Rated 1.0 out of 5.0 by unsatisfied 2014 LEAST ACCOMMODATING
Thank you for sending me a survey request for my recent stay at the Holiday Inn Express at Middletown, RI. I would like to start off by stating that with my many experiences at several different hotels and chains, this particular Holiday Inn Express stay was the LEAST accommodating one that I have ever stayed at and I am truly glad that it was just for 1 night.
First off, when I reserved my room, I wanted to request for an upper level room away from the elevator but there wasn't an option to put comments. The room I was given was room 1XX and I’m sure if you look at the floor plan and by the starting number of the room number, you could tell where I was placed. In addition to that, while I was waiting for my turn to check in, I heard the person at the desk tell a customer on the phone that they had a room on the 3rd floor with sufficient WFII signal; shouldn’t it be based on first come first serve? If not, then I would recommend that all IHG establishments revisit your policy as each hotel seems to treat your guests differently because I had called other hotels in the past when I knew I needed a late check in to ask them to hold a room for me based on my requests and they would tell me that it would depend on what’s available when I arrive. As for the elevator situation, a reason why I wanted a room away from the elevator, as I’d also think would be the reason most of your guests would request this, is to avoid being disturbed by the hallway traffic with guests coming and going on the elevator. My room was not too far from the swimming pool, so in the morning, I was disturbed by families and kids going to play at the pool.
Next on the list is that I was not allowed to request for a late check-out and this is the first time I was ever turned away from such a request from my many years of traveling; this was a complete disappointment to me and would most definitely discourage me from ever wanting to stay at this Holiday Inn Express location ever again (note, there are other hotels within a block or 2 from this hotel, so there are plenty of other options to choose from, but I gave this hotel a try since I never had such a bad experience with your chain before this.)
In addition to that, check-out was supposed to be at 11AM, but between 10-10:15, a staff of the hotel was already knocking on my door, even when I had the “do not disturb” sign on the door. That’s truly not a welcoming sign to return again in the future. Actually, this had also happened to me when I stayed at the Holiday Inn in Elmhurst, NY. They had also came knocking on the door about an hour before the standard check-out time, but I had requested for a late check-out, which should have given me an extra hour, so they came almost 2 hours before my scheduled check-out time. If this is the way IHG treats their guests, you will surely be losing a lot of guests in the very near future, if not already, because no one likes to be rushed, especially out of a room that they had paid for, whether by cash or rewards.
Needless to say, I would never want to stay at this Holiday Inn in RI ever again after this last horrible experience. As stated at the beginning, this hotel takes the cake for the LEAST accommodating hotel I have ever stayed at over the years of traveling and I had a very restless night.
April 25, 2014
Rated 5.0 out of 5.0 by Vistor2014 Excellent
Great Stay. Comfortable and modern rooms. Nice breakfast in the morning. Good rates.
April 24, 2014
Rated 4.0 out of 5.0 by JJGiants Great Breakfast and nice pool area
Great Breakfast and nice pool area. Bed was very comfortable and the hotel was well maintained.
April 23, 2014
Rated 1.0 out of 5.0 by Ed_Tourist Run don't walk away from this Hotel
I have definitely stayed at better HI Express locations.
There was a large wet spot in the middle of the floor in my room.
I don't think I want to know what it was. In general the room seemed well used along with the linens. Facility seemed under staffed. Breakfast at 7:00 am was completely picked over with little left for my family. No towels at the pool. I will not return.
April 22, 2014
Rated 5.0 out of 5.0 by Chattanooga Nice hotel convenient to downtown Newport
This is a very nice, clean, and comfortable hotel that is convenient to downtown Newport. We stayed there in the off-season, and the rates were very good. Recommended.
April 22, 2014
Rated 5.0 out of 5.0 by BuddyDE quality and reasonable
Great accommodations at a great price close to Newport and the Mansions
April 20, 2014
Rated 4.0 out of 5.0 by Wally21 Good breakfast and room
Good location, friendly staff, quiet and comfortable room. Poool was warm.
April 18, 2014
Rated 5.0 out of 5.0 by NAB02038 Great Hotel in a Great Location
Clean and comfortable rooms, very friendly and accommodating staff, hotel is in a great location nearby the Newport Vineyard and Downtown Newport. Best value for the price!
April 18, 2014
Rated 1.0 out of 5.0 by CaseyK Uncomfortable, loud - Do NOT recommend.
Even though we arrived at 3:45pm and our check-in time was 3:00pm, there were somehow no rooms available for us. We had a very short amount of time to get ready for a wedding. Staff cleaned a room in about 10 minutes and told us we would be 'upgraded' to a suite. Problem is that we had requested 2 beds and instead our 'suite' had one king bed and a sofa bed. We had no time to argue so we agreed to this, but we never could have anticipated how uncomfortable the sofa bed mattress was. The springs were awful with absolutely no padding. I'm not picky when it comes to where I sleep, but let me tell you, this was hands-down the worst hotel experience I've had. We called the front desk to ask if they had an alternative - turns out they had a roll-in bed but #of course# they would charge us $16 for it - Are you kidding me? I ended up sleeping on the very hard floor. And by that, I mean, I tried to sleep but wasn't able to. So much for paying for a hotel room so we could get a good night's sleep... Finally, as others have said, the walls are paper-thin. We were put right next to the elevator and it was so loud all night long. So were the other hotel guests. My recommendation: Pay an extra $10-$20 to stay at a nearby hotel. This was NOT worth it. Also, this hotel is definitely not worthy of a 3-star level.
April 17, 2014
Rated 5.0 out of 5.0 by New Englander Great quick stop over
8 minutes to downtown Newport!! We were in town to enjoy Newport and see family. The location and price are great. The hotel was updated and very nice. I read the reviews and took a room on the third floor. I didnt hear anything all night. There was some noise at the nearby plaza going on early (7:50). I was already awake so it didnt matter to me. Breakfast was great with many choices warm and cold.
Chilis next door was great for having a drink late.
April 17, 2014
Rated 3.0 out of 5.0 by ftg1 Rugby tournament
Close to fields and near restaurants. Near main highways and easy to find. Good weekend weather made for a nice stay overall
April 16, 2014
Rated 5.0 out of 5.0 by Sweettart Great Service
Great staff and very clean, Food was good. Great location to explore Newport
April 16, 2014
Rated 2.0 out of 5.0 by SMOLMO Poor Housekeeping / Cold Shower
I was disappointed with my stay. The check-in and front counter service was good on Friday evening. My wife and I left about 8:00 AM on Saturday morning and when we returned around 5:45 PM housekeeping had not been to our room. We had to make our own bed, straighten up the bathroom, and ask someone in the hall for clean towels. Sunday morning while my wife was taking a shower the hot water ran out. I could not take a shower and had to wash up using cold water from the faucet in the sink. I mentioned these issues to the front desk manager upon departure and she took $25 off of the bill (big deal!). I think I should have been offered more than a $25 refund for all of the inconveniences, but was just glad to leave. I know I will not stay at this particular Holiday Inn again, and not sure if I will try another.
April 9, 2014