Rated 3.9 out of 5 by 205
Rated 1.0 out of 5.0 by Dickle Not Impressed
I expect more from a Holiday Inn.
The overall condition of the rooms were poor, not clean and items in three rooms were not working properly.
February 24, 2014
Rated 4.0 out of 5.0 by Ron2014 Nice but has limitations
This hotel is very convenient for business travelers to NUWC Newport and the price is below per deim. However, there are some limitations. The mattress in my room was worn out on one side and that was surprising since all rooms were renovated within the past two years (I stay here often). Also, I was unable to regulate the heat in my room, the first 2 days of my stay was in an 80 degree room and then the next 2 days hovered around 65-70. No matter what I did, I just could not get the temperature to a comfortable 72-76 degree range. Lastly, some of the food at the breakfast bar should not really be classified as "food". The powdered eggs are tasteless no matter what form they are served in, the sausage is horrible. I do like the pancakes but there is always a line of people waiting to make them. Would also like to see more fresh fruit and other healthy options available.
February 17, 2014
Rated 5.0 out of 5.0 by Newt2 Great value for Aquidneck Island
We stayed for three nights, and were very pleased with the room and especially the comp breakfast. The choices for breakfast were very diverse and the food was nice and warm.
February 14, 2014
Rated 5.0 out of 5.0 by Pojoy Great Place for vacations.
My wife and my kids were extremely happy since day one. The place was amazing. We spent the most beautiful weekend here. our rooms were amazing. The next morning we ate breakfast and the food was delicious. We made our own hotcakes and my family were so happy. I want to come back soon. Thank you for the Service.
February 12, 2014
Rated 5.0 out of 5.0 by PeterNewHaven Great value and comfort!
I was blown away by the value and amenities, especially at the price we paid. This is the sort of experience I would have expected had I paid DOUBLE.
The facilities. were new, in excellent repair, clean and VERY comfortable: The room had BOTH a microwave AND a mini-fridge, Iron, safe, large LCD TV with a generous cable offering. AND THERE'S AN INDOOR POOL/HOT TUB (maybe my favorite experience). It ALSO had a small exercise room with good equipment. Breakfast was WAY BEYOND my expectations: lots of juices, a pancake machine! - cinnamon buns, cereal, bread, bagels, butter, cream cheese, coffee, tea, oatmeal, eggs (though I think the "instant" variety and bacon. It was a truly amazing value. They also had a small "business center" with two thin clients running Windows 7 and a laserjet printer. There were some MINOR issues with the browser and I had a MINOR problem in trying to print which I did NOT follow up with the staff. Internet (wireless) in the room was great. ALL the staff were professional and courteous and even provided a toothbrush that I had neglected to pack. I will DEFINITELY come again and can't recommend this highly enough.
January 29, 2014
Rated 5.0 out of 5.0 by toys4dad night in Newport
Hotel looked great when we drove up. It was clean and well lit. plenty of parking and well lit. Front desk clerk was pleasant but somewhat confused. Could not find my reservation at first but then found it and it was already to go. room clean and comfortable. breakfast bar well stocked (love those danish) eggs were poor quilty and someone else mentioned flavored coffee not available.
January 28, 2014
Rated 5.0 out of 5.0 by LN36 Comfortable Bed
Great hotel overall, good location, very accessible, reasonably priced. I didnt get the IHG rewards welcome though and also the front desk person when we checked out her uniform needed to be cleaned it looked really dirty that didnt leave a good impression on me as a guest. My husband thought of her handling the food if possible she handled the food and we wondered if she even washed her hands at all. If you could please have the stuff especially front desk be clean that would be awesome really. First impressions last a lifetime. I like the Holiday Inn but that sort of left a bad taste in my mouth.
January 24, 2014
Rated 4.0 out of 5.0 by Glick Senior getaway
Was looking for some peace and quiet and found it there.
January 19, 2014
Rated 5.0 out of 5.0 by LeFrankie117 Nice and quiet
Nice and quiet. Business trip so needed to be in bed and back up early. Hot tub was in good condition. Would like to see more healthy choices for breakfast. Possibly more fresh fruit. But overall a good business trip and good hotel experience.
January 13, 2014
Rated 4.0 out of 5.0 by careagle everything was good
good everything was aspromised parking was good pool was good breakfast was good
January 10, 2014
Rated 4.0 out of 5.0 by Missy31 Easy access to Newport, but quieter area
We had a pleasant stay. Staff was really outstanding.
Beds were confortable. The hotel was convenient to
Newport, but not in the hustle and bustle of the city.
January 9, 2014
Rated 4.0 out of 5.0 by memsi Room
Bed was confortable, heat was fine; however, the unit was a bit noisy.
January 8, 2014
Rated 3.0 out of 5.0 by Johndoe57 Not happy with the staff..
I complained to the staff on 3pm to 11pm, regarding the brown water coming from my sink on the first day. Her response was, it's normal for the discoloration. Thank God, I had a case of bottled water in my trunk. Also, I complained to the overnight staff, regarding the people in a room above my room. The noise was out of control at 2am. The staff response was, she would call the room. The noise never stopped. It would continue for two more nights. The overnight staff was very rude when I complained the second night. I wouldn't recommend this hotel to anyone who's looking to get a goodnight sleep.
January 6, 2014
Rated 5.0 out of 5.0 by dlcs1959 Everything was great!!!
Everything was great regarding our stay!!! The room was clean, the staff was attentive and we were able to relax and enjoyed our stay very much.
January 6, 2014
Rated 5.0 out of 5.0 by newportgirl comfortable bedding and relaxing
My boyfriend and I stayed here for new years eve and we weren't expecting the hotel to be as nice as it was because how cheap we paid for the night. When we walked up to the front desk however two girls were talking to one another and didn't acknowledge us until they finished speaking-which I thought was a little rude.. however we were quickly situated in the room and it was such a great layout. there were 2 mirrors outside the bathroom plus the one within the bathroom which is great so we were both able to get ready at once....the bed was absolutely comfortable as well as the pillows, and you can adjust the heating and cooling from a temperature gage on the wall. I had to go to the front desk around 11pm because i needed a bandaid and no one was at the desk so i rang a bell they had...no one came--i rang it 2 more times over the course of 10 min and the desk phone even rang and still no one came!!! finally after 15 min a girl showed up and assisted me.. I was very annoyed though. So basically other than the front desk crew the stay was great...
January 4, 2014
Rated 5.0 out of 5.0 by boatand food
the eggs were cold and the pancakes were not available. The coffee was good and the selection of muffins and bagels was good.
January 4, 2014
Rated 5.0 out of 5.0 by Warch Warm
I was very impressed with the Holiday Express facilities.
Bed was very comfortable, room was clean and I could not hear any noise in the hall ways or from next door rooms. Always hot water, never ran out. I will stay at this Holiday Inn the next time I am in Middletown/Newport.
January 3, 2014
Rated 2.0 out of 5.0 by Bonno Recent Stay for Holiday Break
Ask hotel before making reservations if they are going to be hosting any large groups for sporting events, tournaments, etc. involving children. The hotel appears that they may not be staffed properly to take care of such large groups, especially when children are involved. My stay involved children running rampant everywhere. Stayed on the 2nd floor and could not sleep with the noise from above. The breakfast buffet also suffered from the toll of the kids fingering all of the food...yuk.
The common areas were not kept up with all of the Cheerios and M
January 3, 2014
Rated 3.0 out of 5.0 by Dollar327 Rooms are nice... but not much more
I've stayed at the Holiday Inn Express 3 times in 4 months. Each stay was a week long. The rooms are ok and the beds are comfortable. Apparently the thermostat is set on a motion detector, so my last stay, I'd get back to my room at night to a very chilly 66 degrees. (Also the heater in my room for that stay was VERY noisy).
They do have a "business" area, but I could not get their computer to read my usb stick (I needed to print a document).
The staff is very nice and helpful.
December 16, 2013
Rated 4.0 out of 5.0 by CTNana Good Value, but Different from Previous Stays
WHAT I LIKED BEST ABOUT THIS FACILITY WAS THE CHOICE OF TEAS, HOT COCOA, & INSTANT OATMEAL AVAILABLE 24/7. THANK YOU!!!
I go to Newport several times a year, and have stayed here before. I was a little surprised when the check in clerk did not acknowledge my Platinum priority status. When I mentioned it, she told me I was a Gold Member. Wrong! I think she was looking at a record from a previous time. We were there on Thanksgiving Eve for only one night. Not sure there were even 10 other guests, but that was fine with me as I have been there when kids were running all over. Newport was also pleasantly quiet. But that is no excuse for not telling me ahead of time that the pool was not open or that there would not be any hot egg items for breakfast. Good thing none of my grandchildren were with us! Looking at other reviews throughout the Fall of 2013, I wonder what is going on with the pool? I can use a pool at my timeshare, but need to get a pass ahead of arrival. If I had been notified of inoperable pool, I could have done that.
Our room on the 2nd floor was in EXCELLENT condition, obviously redone since previous stays. Computer in business center worked fine. Exercise equipment fine. The staff was pleasant as always.
December 5, 2013
Rated 4.0 out of 5.0 by Howardfromnj Not as good as other Holiday Inn Express Hotels
I have stayed here several times, but this was the worst. They upgraded me to a great 2 room suite. It was absolutely freezing inside the room. The two heaters were turned OFF. The Wall thermostat did not work in the living room area.
The vent in the bathroom area had 1/4 inch of dirt and grime on it.
The pool was closed for renovation, but the hotel did not tell me when I made the reservation directly with the front desk the day earlier.
Finally, the breakfast...there was no hot food. the Desk said that they needed a part to fix their oven, and it was ordered days ago. why did they not tell me there would be no hot breakfast when I made the reservation. Does that explain why the juice was just water and the pancake machine did not work either?
Rather poor for what is normally a first class operation.
They did not even note I am Platinum when I checked in.
November 27, 2013
Rated 3.0 out of 5.0 by aspymom clean comfortable and a minor disappointment
I was visiting Newport with my sister picked this hotel because it had a pool and hot tub. My sister has a bad leg and we thought it would be great after doing the tourist thing all day to relax. We checked in and the pool is out of service. In this time of constant e-mails and confirmations WHY weren't we notified??? I just find it annoying! Other than that our visit was fine.
November 16, 2013
Rated 4.0 out of 5.0 Nice room and very friendly staff
The accommodations were very good.....very friendly staff.....it's a good location, easy to reach with ample parking.....only 3 miles from downtown Newport....we had no problem at all with a late checkout......would definitely recommend it.
November 4, 2013
Rated 3.0 out of 5.0 by Glick Senior getaway
Room was ok with some minor issues which were corrected. Breakfast was good but cold. Business room get a D- as computers did not work well at all. Overall, though we had a quiet stay and that is what we really wanted. This was a repeat visit for us and hotel shows some signs of wear and tear from last time.
November 2, 2013
Rated 1.0 out of 5.0 by Lucielin exceptionally helpful staff
Breakfast choices were excellent, I especially enjoyed the cinnamon rolls. The staff worked to keep the food fresh and hot.
My room was clean every day with fresh towns. I requested that sheets NOT be changed every day and this request was honored.
A staff member called our favorite place for dinner and got a reservation for us. She was not busy with other guests when she offered to call for me. I felt this was beyond what I had expected of her and I was most grateful for her help.
HEI will always be my first choice when making reservations. I have stayed in this Inn before and found it much improved this time.
October 30, 2013
Rated 3.0 out of 5.0 by Roxy1234 Shop worn and old
I've stayed at a lot of Holiday Inn express locations, but this one needs a facelift. It seemed very old and dirty. The shower smelled, the bed was very saggy and soft. It just felt dirty.
October 26, 2013
Rated 3.0 out of 5.0 by JZ64 not quite what I expected
As a Platinum member for many years, I am used to my room being ready and my check in process to go fairly quick. That did not happen. As took the corner I saw the sign on the pool "Closed for service". That ruined my evening plans to relax. At 6:45 am someone knocked on my door, not once, but twice. Since I was up I thought I would check and see if the pool service was completed so I can go for a morning swim, it wasn't.
Overall as a longtime Platinum Elite member I expect to be appreciated. Many other chains would love to have my business. I was really disappointed.
October 23, 2013
Rated 1.0 out of 5.0 by DisappointedCustomer2013 This is one Holiday Inn to pass up!!!
My family has stayed in Holiday Inns along the East Coast in New York, New Jersey, Pennsylvania, Virginia and North Carolina. We came to rely on the Holiday Inn brand for it's cleanliness, many amenities, good customer service, comfy beds, free and delicious breakfast, and affordable rates. The Holiday Inn of Middletown is a roach motel! The "non-smoking" room reeked like a giant cigarette; the smell was embedded in the sheets and towels. A cot needed to be brought for our daughter since at booking we were given misinformation about the room being a king suite with a sofa bed. We open the cot and there's a dirty t-shirt and hanger. The room could not be changed because they just completed a "total turnover". When we called the front desk to obtain new blankets it just rang and rang. No one ever answered. We were so disgusted by our room that we didn't stay for the complimentary breakfast. If this had been our first experience with Holiday Inn it would certainly be our last. I am disappointed that Holiday Inn is no longer a brand I can simply rely on when looking for hotels.
October 23, 2013
Rated 5.0 out of 5.0 by calm great service
I just want to say thanks for the hotel staff. We had traveled 800 miles through the night and we were able to get into our rooms when we arrived to get some much needed sleep. It really meant a lot to us. Thanks again.
October 17, 2013
Rated 5.0 out of 5.0 by DublinGirl Conveniently located, friendly staff and a spacious well appointed room.
My husband and I really enjoyed our stay and plan to return on our next trip to Newport. Thanks for the memories. :)
October 17, 2013