Rated 4.3 out of 5 by 190
Rated 5.0 out of 5.0 by Aprilwol Stay
Great experience. This hotel had very clean rooms & extremely comfortable beds.
October 13, 2013
Rated 5.0 out of 5.0 by HeidiThomp Vacation Stay
Hi work for the airline industry and frequent hotels approximately 20 days a month while working. I have stayed at the Warwick Crowne Plaza at the Crossings on a few ocasions with my family while on my free time and have always experienced exemplimantary customer service from any employee of that hotel and their service has always exceeded my expectations which is greatly appreciated !
October 13, 2013
Rated 1.0 out of 5.0 by Richard1111 Many problems in room
Air conditioning system when on vibrated the floor and was extremely loud.
When checking in asked if we had a King Bed and was told yes. I pointed out that the receipt said two doubles but she insisted it was a King. When we arrived at room it was two doubles. We had to wait for someone to come with keys to new room with King.
When arrived at new room door lock had a problem that when opened it was stuck due to the dead bolt coming out when it shouldn't have. So every time we entered the room we had to try several times to get in and leaving was the same. When we were shown the room you would think that someone would have reported this problem and the other problems in the room and get them fixed. I would assume those problems still exist and many more guests are going to be disappointed.
Magnifying mirror in bathroom didn't light. When asking the person at desk they said they knew it didn't work but still did nothing about it.
I find problems like these to be the fault of poor Management.
October 10, 2013
Rated 5.0 out of 5.0 by LMD848 Great experience
This is a beautiful hotel, and the room was lovely, comfortable, and clean. The best part of our stay was interaction with the staff, all of whom seemed to have the guest's experience topmost.
October 4, 2013
Rated 5.0 out of 5.0 by Meetingreg5 Meetingreg5
A have stayed at the Crowne Plaza several times and have held several meetings this is one of the most accommodation hotels I have used and would highly recommend staying at this location.
October 4, 2013
Rated 5.0 out of 5.0 by mizmoeyrsl8r Wedding at Crown
Attended a wedding last weekend and stay over two night. Entire experience was wonderful! Rooms were large and clean and wedding was amazing!
October 3, 2013
Rated 5.0 out of 5.0 by lbrown55 m. brown
Fit our needs and great effort by staff to make our stay easier with our dogs.
October 2, 2013
Rated 5.0 out of 5.0 by ThomasW Reunion
Wow what great pace to stay, the staff is a credit to you hotel if ever we are in the area again our stay will be at the Crown Plaza (Airport). The room was clean the beds were super comfortable,and the food was awesome .
September 26, 2013
Rated 3.0 out of 5.0 by Dgio Comfortable but loud
When we arrived the staff was a little snooty but the real issue was when the air conditioner came on and kep me up all night!
September 25, 2013
Rated 5.0 out of 5.0 by manchu overall experience
The reason for our stay, was our annual reunion of our military unit which started 16 years ago. Of all the various hotels we have stayed at over those years, the Crown Plaza surpassed all of those other hotels we stayed at in all aspects. That includes valet, front desk, housekeeping, restaurant staff, and anyone that worked at the Warwick facility. The food was excellent in all ways and at a reasonable price. My view was expressed by everyone of our group that I spoke to.
September 25, 2013
Rated 5.0 out of 5.0 by Chris78 Spacious Executive Double
My travel agent booked us an executive double - extra large room with a desk and an easy chair and ottoman. The bath had a huge vanity with double sinks. Hotel staff were very helpful and the restaurant food above average. Despite being close to the airport, the location was quiet. the free airport shuttle greatly appreciated.
September 23, 2013
Rated 4.0 out of 5.0 by MarkyP Great Stay
Very nice property. The room was nice with fantastic a bed.
Only complaint was my wife ordered a coffee drink at the bar. The coffee looked like it had been there all day on the warmer, the bartender poured her drink then made a fresh pot. Needless to say it was a horrible drink.
But besides that it was a fantastic stay.
September 22, 2013
Rated 4.0 out of 5.0 by lsmr192 Beautiful hotel convenient to airline travelers
I was initially skeptical about whether we were going to have a good stay because it began all wrong. I'd called the hotel directly to get a reservation with my reunion group that had a block of rooms reserved at the hotel and was told by someone named Perrin that there were no rooms available. I tried repeatedly to make sure he understood that I was staying with the reunion group, but he continued to insist that there were no rooms available, even with my reunion group. After hanging up, I went to the Crowne Plaza website and easily made a reservation with my group without any problems.
Upon arrival, I found that the hotel was just a few minutes from the airport, which was very convenient. The hotel is beautifully situated on a large property just off the freeway. The hotel itself is very nice and well maintained, and the staff are friendly and helpful.
I liked the complimentary breakfast that our reunion group was provided, although it could have been improved with fruit and/or vegetables, since it was typically scrambled eggs, potatoes, and sausage or bacon.
During our short stay, we only had one opportunity to have dinner at the hotel, other than the banquet for our reunion group. The meal was very good and the price and serving size seemed to be consistent with what we'd seen outside the hotel.
I did not have occasion to use the hotel shuttle except for travel to the airport, but others in my group did and seemed to have had good experiences.
I don't make it out to Rhode Island very often, but would happily consider staying at the Crowne Plaza Warwick, provided I don't have to try to make a reservation over the phone.
September 22, 2013
Rated 5.0 out of 5.0 by Aliceairstream Comfortable room and good service
Everything was wonderful. Staff most helpful and friendly.
September 20, 2013
Rated 5.0 out of 5.0 by Lee222 Frindly Service
I am very happy to report that my stay at the Crowne Plaza Providence-Warwick was excellent. From the minute I arrived the staff was helpful and friendly. It was apparent that the staff takes great pride in their work. Bravo! I would absolutely stay again and recommend your hotel to others.
September 13, 2013
Rated 4.0 out of 5.0 by MoeB Reservation request
When we made our reservation, we requested rooms near the
John D. Boucher room/suite on the 6th floor. Upon our arrival, we were assigned a room on the 2nd floor along with other family members that had also requested rooms near by or next to the John D. Boucher rooms.
We requested those rooms for two reasons. One, being close to the family and two, for the consideration of guests not realated to the wedding party. To be confronted with a "noise restriction" by your staff, because some guest having a room next to the suite, not a family mmember complained of the noise.
Had your staff placed those of us who requested a room near the reserved suite, this concern/complaint would not have happened.
September 12, 2013
Rated 5.0 out of 5.0 by Bonnieroo555 Great hotel
Everybody was great. Special thanks to Jim in the sales office; he is the best!
September 12, 2013
Rated 5.0 out of 5.0 by Saundra1965 The rooms were beautiful and the beds were comfortable
Our overnight stay was fabulous. We were given a special rate for the wedding we attended and enjoyed our stay. The food was phenomenal. Thank you
September 12, 2013
Rated 3.0 out of 5.0 by Quilter10 Communication breakdown
The hotel experience would have been perfect if the hotel guests of the wedding we were attending could have been placed together as requested 18 months prior to the wedding. Unfortunately, that error caused frustration and complications for the parties involved and guests in surrounding rooms not occupied by wedding guests.
September 11, 2013
Rated 5.0 out of 5.0 by dlb25 Amenities
Almost everything was excellent except for the vending machines on the second floor that were reported as not taking dollar bills and was never corrected.
Also the room in which the wedding took place was extremely warm and the chairs too close together.
September 11, 2013
Rated 5.0 out of 5.0 by JimH1340 Couldn't get much better.....
This establishment is how every hotel should be. From the minute you hit the front door until the time you leave it meets your every expectation. The staff is remarkable in their friendly welcome and efficiency and the rooms are spacious and clean to a fault. In my opinion there's no reason to stay anywhere else while you're in the area. Well done!
September 10, 2013
Rated 5.0 out of 5.0 by Bridgelover Excellent visit
The room was amazingly spacious. I was there for a conference and enjoyed the feel of open space and a place to go outside while staying here.
I was recognized as a platinum member at check in and the staff were all very professional and approachable.
The room was very clean and the bed and pillows were very comfortable. I would recommend this hotel to others and will return in the future.
September 4, 2013
Rated 5.0 out of 5.0 by reviewsbyKate Effortless Stay
My boyfriend and I spent our anniversary night here and I have to say we had zero problems. First of all, we are two young people who probably look a little off in such a luxurious hotel (though we are accustomed to such.) However, we never felt out of place in our sneakers and jeans among the business men and women. The atmosphere was very welcoming. The service was quick and came with a smile. The room was spotless and the bath was beautiful. The room service was quick and friendly as well. I really had a fabulous stay with Crowne Plaza and I won't think twice about spending my holidays to come here. Highly recommended.
September 3, 2013
Rated 4.0 out of 5.0 by RCHill Nice room if you don't mind staying in the middle of nowhere
Very good room and service. Had a good meal in the restaurant although the food provided at the conference I attended was sub-par. Hotel is handy to PVD and to a couple of malls, but there's nothing to look at.
August 31, 2013
Rated 5.0 out of 5.0 by Wally1711 Excellant staff and accomadations!
Registration desk staff very, very helpful w/questions pertaining to the local area i.e. restaurants, banks etc. Rachael was especially helpful and very adept with information technology. Patrick in the shipping and receiving dept. was nice enough to forward a small box from UPS that arrived a day late. Thank you Patrick.
The NAVY Seabees of America thank you for a wonderful stay!
August 28, 2013
Rated 5.0 out of 5.0 by 2positan legendary service
I stay at your hotel frequently and love your legendary service. Everyone offers superb service. One of my favorite employees is Sherry at the front desk. She always remembers me by my name and goes above and beyond to be helpful and courteous ! The bartender who's name I can't remember and had worked 20 + years there is super as well. I love feeling recognized and appreciated. Please acknowledge them and pass my thanks along!!! Keep up the great work , love you guys...
August 26, 2013
Rated 5.0 out of 5.0 by jato791 Quiet and Comfortable
Hubby & I stayed here while attending his Navy reunion. The staff and the service they provided was outstanding!
The hallways were warm, but that didn't matter as our room had an adjustable thermostat on the wall, which was much appreciated and which could set to suit our preferences. The cooling unit was very quiet.
The beds were comfortable and the linen fresh & clean. We are light sleepers and both of us slept like babies.
Had room service one night and the butler was very professional. The food was very good and it was a treat to have goblets from which to drink our bottled water, rather than just the bottles.
We were well taken care of by a friendly and cheerful staff. Nothing was too trivial. It was such a lovely experience and I'd happily stay here again!
August 19, 2013
Rated 5.0 out of 5.0 by Lu61 Beautiful
Our room was very spacious, clean and beautiful. Staff was friendly and helpful. The hotel's amenities were very nice and food was excellent. We also liked the convenient location.
August 17, 2013
Rated 5.0 out of 5.0 by Bigler Great Experience and comfort!
This facility was beautiful, great service, and employees very helpful. I would return to this hotel if in the area again in the future.
What a pleasure to relax and have great service. Rooms were clean and neat. Our grandchildren had a great time in the pool and other activities.
August 15, 2013
Rated 5.0 out of 5.0 by RayRay69 very nice stay
The hotel accommodated our entire group and made us feel at home. Very clean and personable. Only thing, room did not have fridge. Had to pay extra for fridge. Overall, excellent
August 14, 2013