Rated 3.7 out of 5 by 125
Rated 4.0 out of 5.0 by JessieO Very Good Service, Comfortable Bed, Cheaply Updated
The staff was very accommodating, friendly, and helpful. The room was very clean and the bed was very comfortable. It was very apparent the updating was done with a very low budget expense. My first thought was, "This has been done very cheaply and will show wear very quickly." I follow the belief, when doing the job do it right the 1st time and you won't have to do it again. Having carpet as trim where the floor meets the wall is one example I am referring to. The bathroom sink and faucet seemed undersized, and the furniture appeared to be on the cheap side. We only stayed overnight and it did not ruin our stay, but to recommend this hotel to someone would include my opinions mentioned above. We arrived late and then went out for several hours, so we did not realize the roof was leaking and the water was dripping from the light fixture until the morning. When I reported this in the morning the desk attendant was very attentive to our needs.
January 23, 2015
Rated 5.0 out of 5.0 by Mine n Me Loved this hotel.
When we stayed they were in the process of finishing up the construction of the main lobby area as well as the bar area. Even with that going on everyone working there was very friendly and helpful. The room was very large and comfortable. We stayed on the second floor facing the pool area which was also very nice. It was very quiet there as well. You are within walking distance of the river walk and other historical areas. We parked the car there and only got back in it when we left. Felt safe in the area at all times. Will definitely stay here again.
January 22, 2015
Rated 1.0 out of 5.0 by JSwiz14 Rennovations Weren't the Issue
NOISE: The walls are PAPER thin. We heard every single person throughout the night coming and going down the hallway. I could hear word-for-word what they were talking about. I could hear their suitcases rolling down the hallway, that's how bad it was. To make matters worse, we were placed in Room 324, right next to the ice machine. We were woken up 3-4 times both nights by people getting ice at midnight, 2am, 4am, etc. It was ridiculous.
SERVICE: To make matters worse, each morning the cleaning crew would yell down the hallways to one another. There were two ladies on our floor who were having a loud conversation, starting at 7am, down the hallway. At one point, the conversation started including profanity right outside our door. I think for any hotel, this is unacceptable. What if we had children with us??
CLEANLINESS: There were a couple stray hairs in the bed when we first arrived. Kind of gross. The rooms are really not very attractive, especially given that we were in an "updated" room. The renovations were apparently complete for this room, but it looks like they did a pretty sloppy job. The grout in the bathroom was a mess and the carpet in the bedroom was literally nailed into the walls at the bottom. You can see the exposed nails.
FRONT DESK: I reported these problems at check-out to the front desk. They said they could only take $30 off of our bill - I guess it's better than nothing, but honestly? All we wanted to do was sleep here during our trip to Savannah, that's it, and we couldn't even do that. They did NOT make me want to stay here again, in fact, they said that if I had reported the problems the first night then they would have moved us from the room with the ice machine next door. I don't think that would've made matter much better.
January 22, 2015