Rated 3.8 out of 5 by 74
Rated 2.0 out of 5.0 by Kimber01 Service Was Great
Service and staff were great however... there was no air conditioning in the lobby which made a very uncomfortable first impression. There was air in the rooms. There was an odd odor on the floors (2nd floor) when you stepped off of the elevator. Bathrooms were very small. Odor wasn't noticed in the room.
Restauarant, desk, and housekeeping staff were pleasant and efficient.
July 19, 2013
Rated 5.0 out of 5.0 by Unionmom Reliable and meets our needs
Our son goes to Union college and we've stayed at the Holiday Inn several times a year for the past 3 years. We've always been very pleased with the room, the services, the restaurant for breakfast and the cost.
July 15, 2013
Rated 5.0 out of 5.0 by GD1970 No regrets about this choice
Clean room. Pleasant public spaces with an empty jacuzzi. Abundant food for breakfast at a reasonable price. Friendly staff; a young employee at the front desk was happy to chat about attending public versus private school.
July 9, 2013
Rated 4.0 out of 5.0 by TrackMom1 Nice but over priced
I've stayed on this property a couple of times, the location is good the hotel is clean and you can tell they have a pool as soon as you walk in the door. My biggest complaint about the rooms is the size of the bathrooms and placement of the toilets. You are practically in the tub. The hotel designer or contractor made a human comfort error with this one. I know this can't be changed but it is just a comfort point. Lastly the restaurant is way over priced. We have had a dinner and a breakfast there. Not worth it for sure.
July 1, 2013
Rated 1.0 out of 5.0 by Jimmy1973 Not so good experience
We get there, parking lot full, front desk clerk takes about 20 minutes to check us into 2 rooms. slow as a turtle. Finally get into our rooms to get some sleep and have to leave at 6:30am. I go to lobby to get a coffee in the morning & am told there will be no coffee until the girls comes in, later, meanwhile the security guard is complaining constantly to me about his work hours & his life, Seriously ? I don't wanna hear some employee's blues when i am waking up. I will never stay at this hotel again.
June 28, 2013
Rated 5.0 out of 5.0 by tevv Had a VERY pleasant weekend
This Holiday Inn is a bit older; I would describe our room as "nice" but certainly not luxurious, but the staff and all of the other little touches the hotel has totally made up for that!
The front desk staff are all terrific (especially "Domenic"), there were brownies and coffee out for guests on the afternoon we arrived, to be replaced in the morning by fruit and coffee. The lobby is really quite lovely with high ceilings, comfy chairs, and fountains, although if I designed a hotel I would not put the pool and spa right there.
We were there on their busiest weekend of the year: Union College graduation, and yet the hotel was quiet and we had no problems at all. What a treat to walk to graduation and not be fighting for a parking space!!
June 22, 2013
Rated 5.0 out of 5.0 by tdaino56 home away from home
I like staying at holiday inn's because they always treat me whit respect thank you
June 20, 2013
Rated 4.0 out of 5.0 by Unionmom Stayed there many many times
This Holiday Inn isn't especially fancy or high end, but at the same time, it's very reasonable, very clean and is perfect for our needs. the dining room for breakfast is lovely, breakfasts are good and because our son goes to school in Schenectady, this is our hotel of choice.
June 17, 2013
Rated 4.0 out of 5.0 by Canadude So much more than I expected
Booked a room at the last minute for a quick business stopover at the start of my vacation. Was pleasantly surprised by the extensive and well-maintained amenities. What I had thought would be a quick night's sleep turned out to be a very pleasant stay. Will definitely stay here again if my travels take me through the area.
June 13, 2013
Rated 3.0 out of 5.0 by cornellhotelie very friendly and helpful staff
The price was very high for Schenectady, NY, but it was reunion weekend for Union College, and there are only four properties near campus, one of which is across from the Holiday Inn and wretched.
My only big complaint is the cleanliness. I had a smoking room because it was the only thing left when I reserved, but that does not excuse the filthy carpet. Other aspects were only marginally clean, such as the threshold into the bathroom, the baseboards, and the corners in the bathroom. I think that the room attendants are probably overloaded and under trained.
I walked on the carpet for two minutes in my white socks and they were black. The hallway carpets were bad as well. A worker told me that a renovation was coming, but keeping the place clean must be a priority. There is an obvious lack of investment in cleaning, as if the owners/operators are keeping it just clean enough to keep the Holiday Inn flag.
June 11, 2013
Rated 4.0 out of 5.0 by Mike1974 Review
Comfortable room - halls a bit dark/old, giving a dated feeling.
June 8, 2013
Rated 2.0 out of 5.0 by Shaps Bad experience
The AC was adjacent to the bed and one could not adjust the fan speed or the airflow and it blew right on us. We had to shut it off in order to sleep and since it was a very hot weekend the room became unbearably warm. For 2 nights we could not sleep. At least you should move the bed to the other side of the room away from the AC. The price of the room was very high for what ti was. I would not recommend this hotel.
June 7, 2013
Rated 5.0 out of 5.0 by vlad53 Fine service. Great stay.
Wish Schenectady was in better shape, but your hotel was an oasis Your hotel was a welcome respite from a busy, busy weekend.
June 7, 2013
Rated 3.0 out of 5.0 by Kari1103 Wouldn't Recommend
We've stayed at several Holiday Inns, but this one may have been the worst of them all. While it is a decent hotel to crash in for a night, it is definitely dated and feels dirty (the dirtiness feeling may be because of how old the hotel is). It doesn't appear to be in the best neighborhood. However, the front desk staff was very friendly and we were approached from time to time by friendly housekeepers and maintenance staff. We stayed here as part of a wedding room block - the bride was getting ready in a parlor suite that had non-functioning sink and didn't even contain any silverware as part of the kitchenette. Our air conditioning unit was so loud and making such strange noises that it kept me up for most of the night. The hotel is just in dire need of updating.
June 7, 2013
Rated 5.0 out of 5.0 by JACK67 A GREAT HOTEL FOR A FAMILY STAY
EXCELLENT STAFF AND SERVICE. THANKS FOR ALL YOU DID TO MAKE OUR VISIT SO MUCH FUN.....
June 5, 2013
Rated 5.0 out of 5.0 by LuisM23 Good experience
My first time in Schenectady for Business...At it was excellent in Holiday Inn Schenectady...
Front-desk and Restaurant very very good
June 4, 2013
Rated 3.0 out of 5.0 by LuisM23 Not a good experience
I was tired because my flight was cancelled and I expected a good reception as Priority Club Member...but Frontdesk was so busy/tired to offer the best form them...
June 4, 2013
Rated 3.0 out of 5.0 by Kattgrrrl Average Hotel, Near Jay Street
The hotel needs a bit of an upgrade and it does smell like indoor pool as the pool is right by the lobby. The rooms were clean and comfortable and apart from someone pounding on our door late at night (I think they were trying a few doors) overall it was fairly quiet. No breakfast included here so you have to order a la carte in the morning, and we were not aware of this. The food was average -bacon way too over done and eggs were okay....nice touch with the water and beverage if a priority club member....good location to main walking strip but not in the nicest part of town when at the top end of Nott Terrace -a bit seedy. Denny's nearby is good. Travel time out of area -good. Staff are very friendly, but no antiseptic remote controls in room.
May 25, 2013
Rated 4.0 out of 5.0 by LeapingDexter Nice place to stay
Hotel accommodations were very good. Hallway carpets a bit worn, but not much of a distraction. Enjoyed 'extras' provided by hotel.
May 17, 2013
Rated 4.0 out of 5.0 by Shel29 Great Value
I stayed at the Holiday Inn for a wedding. I was not aware that they had an indoor heated pool and exercise room, both of which I would have used if I brought the proper attire. The room was large and confortable. Service was great. I ordered a refrigerator and got it, along with a microwave, all without additional charge. The towels were plentiful and big. We needed extra toothbrushes and toothpaste, and got it right away. They also gave us the room opposite ours instead of adjourning for our daughter; we liked that better. They even had a shuttle to the wedding site. The only complaint was that there were no blackout shades on our view of the town. And the water pressure in the shower mysteriously dropped out for a while before coming back. Maybe several people were using it. All in all it was a great stay.
May 3, 2013
Rated 3.0 out of 5.0 by nnadgiu Lacked same level of service at other Holiday Inns
As a priority club member, I get additional services and benefits at other holiday inns, that I did not get here. For instance, I typically get a care package, bottled water in the room every morning, coupons for breakfast ($17 for an omelette, orange juice and coffee?!!).
April 23, 2013
Rated 4.0 out of 5.0 by Jared8491 Comfortable and close
close to what needed to do.Had an appointment in the area
April 1, 2013
Rated 5.0 out of 5.0 by Jenn11 Great staff
The staff at front desk were extremely kind and helpful. The management was present and aware of guests needs including keeping bar open late to let our team have some fun!
March 29, 2013
Rated 4.0 out of 5.0 by Mike1993 Great staff, great service
Front desk staff is super friendly and always polite. It snowed overnight and they happily cleaned my car off in the parking lot, I couldnt believe that. I've stayed at this hotel a few times now, the staff is always very pleasant. The restaurant is ok, good for a hotel. My only complaints are that since I'm traveling by myself, I'm totally unable to use the pool or jacuzzi. It's required that more than one person be there to use them. So basically they dont exist if you travel by yourself. And my only other complaint is the TV. Its small, and there are no auxilary inputs. I brought my IPAD and my XBOX and I was unable to use either of them on the TV.
March 13, 2013
Rated 4.0 out of 5.0 by Unionmom stay here all the time
We've stayed at the Schenectady Holiday Inn dozens of times in the past 3 years. We have always been pleased. I do have one complaint that I've experienced consistently but haven't mentioned before: I hate the pillows. I don't experience this at any other non Holiday Inn hotel. They are way too fat for me. If I use one, I often wake with a kink in my neck. I just must remember to bring my own pillow.
And unfortunately, and this has never happened before, housekeeping neglected to clean our room! We left the room at around 11:30 and returned at 5:30 and it was not made up. Yes we did call to complain, but it was too much of an inconvenience at that late time for them to service the room. They just brought up fresh towels.
February 8, 2013
Rated 5.0 out of 5.0 by Martakstull73 Great Experience!
The front desk was incredibly inviting and cheerful during my two night stay. The food was amazing and I would recommend anyone to eat there. The hotel was clean and the bed was very comfortable. I will definitely be returning here again!
January 16, 2013
Rated 4.0 out of 5.0 by captrev Short stopover
Great place for a quick stopover between Boston and Toronto. The room, service and value were very good. The hotel appeared old but it had its graces.
January 7, 2013
Rated 5.0 out of 5.0 by mj1171 Great relaxing atmoshpere
I had a great time. The room was very relaxing and bed was super soft and the staff was very courteous and helpful. Would recommend to anyone who needs to get a room to stay there.
January 7, 2013
Rated 5.0 out of 5.0 by CoolGirl79 Wonderful, Wonderful, Wonderful
From the time I entered the hotel the staff members were very welcoming, friendly and helpful. My husband and I enjoyed the fitness center and hot tub. We had dinner plans for that night, but had breakfast the next morning in their restaurant was great. The restaurant staff was very friendly.... Can't wait to visit again!! =)
January 2, 2013
Rated 2.0 out of 5.0 by RayRay2012 Lobby was nice
I have never seen a Hotel that made the lobby look good and the rooms so outdated. First the A/C Heating unit coils where so dirty the when it was on it sent dust around the room to breath in. The shower Head was so old I needed to remove it and clean the head before I use the shower ( I Own a Plumbing and Heating co.) The owner should pay more attention to this Hotel then the OTHER on he owns in Schenectady.
November 4, 2012