Rated 5.0 out of 5.0 Customer service excellence
The hotel was very nice and located next to airport. Also staff was so courteous and went out of their way to make us feel Welcomed. They even called me in my room to check on my stay, and brought extra towels. Transportation in to Seattle was convenient because Light Rail was located across the street, which for 5 dollars took easily took me to the Mariners Stadium . And I cannot say enough about the dinner, it was Exquisite and offered lot of fresh sea food. I was very impressed as a person who travels regularly.
June 15, 2013
Rated 2.0 out of 5.0 by Acake Not impressed
The room was nice and the bed was clean and comfortable. The sink in the bathroom did not drain properly and was rather shallow so it splashed quite a bit.
The biggest dissapointment was the restaurant and the knowledge of the staff. We purchased the package that provided transportation to the cruise ship so that we wouldn't have to figure that out ourselves. When we checked in and asked about that accomodation, the person at the front desk kept giving us the information for the airport shuttle. They were busy and there was no one else to assist us so we decided to check back later after dinner. When we went to the restaurant, we were seated at a table where the napkins were already used, the waitress told us that the previous people had only sat down for a minute and hadn't really done anyhing with them. We had to request that the place setting be replaced.
We ordered 3 things off the menu. Our appetizer (crab cakes# was supposed to come with 3 crabcakes but only 2 were on the plate. After a very long wait our food arrived #the restaurant was not full) and one of the entrees was not correct. When we asked the waitress about it, she said that the dish that I ordered was not one that they offered, I showed her the menu and she went back to the kitchen to inquire. When the dish did come back correctly, it had been over an hour since it was originally ordered. They did offer to comp that entree because of the wait which was nice.
The breakfast bar in the morning was good although not well stocked.
When it got to be around 11 the next day and we still didn't have any information regarding the transportation to the cruise ship, We called the front desk, they were too busy to answer the phone so I went down to wait in line. I finally was assisted by a very helpful person who asked if the person had booked our transportation the day before when we checked in. I said that I did not know so she made some calls and discovered that it had not been taken care of and that there was no transportation. She ended up asking the bus driver who was picking up some other passengers if he would have room for 2 more. Luckily he did and we were able to make it in time but it was not the relaxing experience we had expected.
All in all the last person who assisted us seemed to be the most knowledgable out of all of the staff that we dealt with. We did make it to our destination however it was not worth the extra cost and the restaurant prices/experience were dissappointing.
June 13, 2013
Rated 5.0 out of 5.0 by DanMan Great hotel close to airport
Great hotel close to airport, clean comfortable room, friendly professional staff, yummy restaurant with great service, I could walk right into the airport via the bridge next door, or take the free shuttle, thank you Holiday Inn, you're the best!
June 12, 2013
Rated 3.0 out of 5.0 by ChristyM Disappointed in Customer Service & Website
I booked at Holiday Inn SeaTac for certain reasons. I was disappointed in the fact that the Laundry facilities were not available due to renovations being done. I had talked to the Hotel staff 4 times prior to arrival & I asked about laundry facilities. I was never told they were not available. The front desk said the shuttle would take me to a laundromat & I could call and get picked back up. That would have been nice, except I was left at the laundromat for over an HOUR after calling. Apparently AIRPORT runs take precident over anyone else. I was upset because I was to meet my group downtown at a certain time, which made me & my friend late. They also left my MOM standing at the airport for almost an hour. She had to call twice to get picked up. If AIRPORT runs are so important, how can you leave a woman in her 70's standing for an hour??? Poor Shuttle Service. If you want better service, I would suggest booking the Holiday Inn Express. Friends stayed there & had no complaints. I don't understand why the IHG couldn't update the website stating that this hotel was under RENOVATIONS & some services were not available. That's what you have a technical group for. Wow, I won't be using Holiday Inn or any of it's group again. I'm very disappointed.
June 10, 2013
Rated 5.0 out of 5.0 by andrewnd Great service
Was able to get ride from rental return and shuttle to airport with no problems. The room was clean and felt completely up to date.
June 9, 2013
Rated 2.0 out of 5.0 by Mayman Mayman
We were dissapointed in the fact that we paid a lot of money for two nights stay and there was not a continental breakfast included. When we checked out there was no easy way to drop off our room keys and sign for our car, I had to wait for twenty minutes because I had to get in line with people checking in. When I left the paper tag for the parking machine would not let us out , a van driver opened the gate for us, or I would have had to get in line for the desk all over again.
June 8, 2013
Rated 1.0 out of 5.0 by Curioustraveler75 Not a good experience.
I booked and confirmed a suite. Upon arrival they stated that none were available. The hotel is under renovation. I was put into a room that was supported to be renovated yet the windows had cracks in them, the pool was filthy and overall cleanliness was poor.
June 6, 2013
Rated 5.0 out of 5.0 by Cheeksalso Monthly one night stay
I always stay here. Great service and friendly staff. Nice remodel.
June 4, 2013