Rated 3.5 out of 5 by 244
Rated 2.0 out of 5.0 by JAB5111 Reception at check in
The lady that waited on me at check in didn't thank me for being Platinum or offer me water, I had to come back down stairs to get my water. When I left at check out I asked the same lady if all I needed to do was to insert my door key in the machine at the gate and she confirmed. But, when I left and tried, it requested my credit card. I had to back my car into a stall and walk back into the hotel and ask her to open the gate. This lady was not very pleasant ...
April 18, 2013
Rated 4.0 out of 5.0 by Timbo53 Great location for Seattle airport
I like to stay here when I visit Seattle. However, they charged me for parking this visit, where in the past the parking was free, because I was staying at the hotel. Especially being a Priority Club member I would expect free parking.
April 15, 2013
Rated 3.0 out of 5.0 by Titus2013 Very good support at the front desk - great service!!
Ladies at the front desk were very helpful and supportive.
Galina also did my flight check-in and helped me to catch my plane!
April 15, 2013
Rated 5.0 out of 5.0 by wjmdc Great people at the hotel
Although the hotel was easy to find, it would have been great if I had printed out directions from the rental car offices....the staff was excellent and helped me a lot in using the computer and printer in the lobby.
April 12, 2013
Rated 4.0 out of 5.0 by BillyWilly Layover Stay
The staff was very nice and helpful. There were renovations underway but would have been great value and close to the airport for next time.
April 7, 2013
Rated 3.0 out of 5.0 by iKevin26 Bad reception, good departure
When we stayed at this hotel we had a very unfortunate experience arriving. We felt seriously treated differently by the person at the reception, who seemed to make other people more welcome than us. Even later, when asking question, the receptionist just answered us with a very rude tone.
Beds were small, bathroom very nice. Hotel was still under construction.
We decided to complain to the manager, and he was very friendly. Helped us a lot, apologized and his effort to fix things made it better at the end. Although, I don't think I would stay there again.
April 7, 2013
Rated 4.0 out of 5.0 by Ashton Construction results
As I stated in previous review, the new remodeling is nice, but has a couple of negatives. First, the brochure advocating saving water and energy by reusing towels is worthless--there are no towel racks to hang towels on for reuse--even on the same day. Second, the sink and faucet configuration is great if you want to splatter water on yourself. This is easy to do until you deduce the manner the faucet handle works. I have not encountered a similar faucet handle anywhere else, including Europe, Asia, North America, or any cruise ship. On a positive side, the doubled windows do a great job in keeping outside noise outside.
April 2, 2013
Rated 1.0 out of 5.0 by palani Great service and new shower
The personal service I get when I arrive is beyond expections. The new showers are beautiful. Only thing in the shower would be a grab bar
March 31, 2013
Rated 3.0 out of 5.0 by RDub Good Value
Inexpensive hotel near SeaTac airport, but in major construction phase. Room was nice and refreshed, but maid had not cleaned up all the remodeling debris. Breakfast buffet was very good. Exercise room basic but usable.
March 29, 2013
Rated 4.0 out of 5.0 by Ashton Remodeling process
The new reconstruction currently in progress is an inconvenience, but acceptable for the ultimate outcome. Having stayed in one of the new rooms on 22 and again on 27 March, I have a couple of comments. First, the double windowing does seem to keep the outside noise down, this is great. The automatic nightlight in the bathrooms is a nice feature. There are two other features of the bathrooms which aren't so nice. First, the sink shape seems to be conducive to splashing out, particularly while trying to adjust the water temperature and flow rates. Second, there is no towel rack. In spite of the long standing "save water and energy by reusing towels" card, there is no towel rack on which to hang them. With two people in the room, using the top of the shower "screen" is not a viable alternative. The counter is too small for the concurrent stowage of towels and toilet articles. Other motels have a towel rack high up in the shower, at the end away from the shower head, which seems to work well.
March 28, 2013
Rated 5.0 out of 5.0 by LalahemAgain Even under construction this is a great hotel
The hotel is currently undergoing a remodel so the common areas are a little, you know, disorderly, but the restaurant and lobby make up for it completely. The room was very well appointed, bathroom up to date with an oversize shower, modern vanity, plenty of outlets and lighting. Very well done! Pay parking? meh, didn't like that, but you know, across the street from the airport.
March 26, 2013
Rated 4.0 out of 5.0 by NorthernObserver Interim evaluation due to ongoing renovation
The reason for staying here at this IHG hotel instead of the IHG hotel further south of the airport is this hotel's immediate proximity to the absolutely wonderful Seattle Light Rail that takes you to downtown Seattle and the Seattle Center via the Monorail.
We had never stayed here before and also had a car. We rented a car for part of our stay and discovered the $16/night parking charge. Since Hertz charged $17/day, the hotel basically doubled the car rental cost.
When you call this hotel from the airport to get an airport van ride over to the hotel, expect to talk to no one and wonder if you will get picked up. This always seems to be true. Basically the hotel's phone system rarely lets you talk to a real person, and if you choose the selection "Airport Shuttle" you get a recording to leave a message. That is because the system forwards you to the van driver's cell phone, but he/she is busy driving, so no one picks up. We have always gotten picked up, but you wonder just when it might occur.
The hotel is under renovation as it is one of the older hotels at the airport (we remember when the top floor restaurant was open and rotated 360 degrees!). We were there on a weekend so the construction noise was not a problem. Once construction is complete, a more realistic review can be done of this hotel.
For sure, all the staff are friendly and helpful, housekeeping was great, we ate at the restaurant for breakfast (the Huerjo Rancheros needed some sauce or salsa, the Apple Strudel French Toast was good, but needed a side portion of cinnamon syrup for moisture), the restaurant staff was very pleasant and attentive. We were given a nice welcome bag of gifts for being Priority Club.
Looking forward to staying here after the construction is done.
March 23, 2013
Rated 3.0 out of 5.0 by CVela15 Our stay was just OK
The hotel was under construction but other than that it was just an ok stay. We had a new bathroom in our room but had poor drainage. This could've been a result of all the construction. We only had a reservation for one night, thank goodness.
March 19, 2013
Rated 2.0 out of 5.0 by Mike3780 Unimpressed
I checked-in to a polite, warm, and friendly staff which was great to see. However, the warmth never translated to the newly renovated room I stayed in. This room was dirty looking, unimpressive, and basic.
The most disturbing part of this stay was the condition of the fitness center. The fitness center was a small room by the large swimming pool. Between the heat from the pool and the cold rain outside, the entire fitness center was humid and thus all the machines had a wet film over them and produced an unsafe environment. There was no ventilation in this fitness center. I noticed the condensation from the frosted window beginning to pool on the floor near the outlets, which was potentially dangerous.
The layout of the hotel cannot be changed. However, providing ventilation could alleviate those unsafe conditions in the fitness center.
March 19, 2013
Rated 4.0 out of 5.0 by Marje Serene, clean, safe and a refuge before and after flight
We came in late and tired after a long flight but they took good care of us. Room was perfect . Food was easy and delicious. Bathroom was perfect. Long term parking was next door. We walked out to our car with our breakfast coffee.
March 18, 2013
Rated 2.0 out of 5.0 by DRail Rennovations still need work
The renovated rooms look very nice and were comfortable, and the staff was friendly. The bathrooms were another story:
While the modern bathroom looked great, it's functionality was quite poor.
The sink was very small. Barely big enough to get your hands into to wash them. Forget using the sink to shave. The high water pressure, faucet, and sink design combined to let water shoot out of the faucet, hit the front edge of the sink, and soak the front of my clothes.
Once it was time for a shower, the nice sliding glass door wouldn't even stay shut. The track was not properly adjusted and the neutral position for the shower door was halfway open. I had to keep it shut with my foot during a shower to prevent the floor from becoming soaking wet.
March 15, 2013
Rated 1.0 out of 5.0 by BusTrav123 Poor Experience
The hotel was terribly dirty and there was a large stain on the carpet in the room. Also, the non-smoking room smelled as if it had been smoked in. The food that was ordered was horrible and was terribly expensive. I would recommend trying one of the many other hotels at the airport before settling here.
March 11, 2013
Rated 4.0 out of 5.0 by Dobie Convenient
We had a one night layover in Seattle and wanted to be close to airport, but still go downtown for dinner. The hotel was very convenient with a shuttle to the airport. We walked a half a block to the new train station and paid $2.75 for a trip to down. It was great.
March 11, 2013
Rated 4.0 out of 5.0 by Larry65 Expense for parking for hotel guests
I have consistently stayed at this location since 1985.
This structured has been remodled several times.
At first, there was no parking fee, and then a parking fee, then as a Priority Club Member benefit, the fee would be waived.
Now for the last several hotel stays the above waive option has not been available and the cost has been prohibitive.
During this last stay at this hotel, there was a new manager and a front desk person, who very graciously offered a lower parking rate.
March 11, 2013
Rated 1.0 out of 5.0 by MDlive Worst Holiday Inn Ever
Payed in advance and arrived at hotel under renovations. Fire alarms 2 times in 3 days forced my wife and young son out of hotel.
Heat and Television did not work in rooms due to power problems. asked for maintenance to come and had to call back after 1 hour. When maintenance did finally arrive and following 1.5 hours of incompetence came to the conclusion would need to change rooms at midnight. Windows so poorly sealed sounded like a train through room when wind blowing. Wanted to check out early and asked for a refund, told manager would need to call but no response and no refund. Being a gold card member expect more than this.
February 28, 2013
Rated 3.0 out of 5.0 by Terio Febraury Visit
Disappointed because of the remodeling. Should have been made aware of construction before arrival. Alot of dust and confussion. Room was very nice but hallways were dirty and dusty from construction. Will not stay again until construction finish. I will stay at Holiday inn Express up the road.
February 27, 2013
Rated 4.0 out of 5.0 by Michaelh7 Very Nice Stay
Hotel was a very nice stay. Very convienent to the airport. Staff friendly.
February 25, 2013
Rated 5.0 out of 5.0 by brats stop over
good stay lots of work going on comfy bed good size pool but it was very hot could be a bit cooler wi-fi very slow meals in restraunt very good even chef came out to see how you enjoyed your meal.
February 24, 2013
Rated 3.0 out of 5.0 by joeshmoe room experience
I've stayed at this hotel numerous times. My recent stay was while the renovations were taking place. Noise and dirt was a little inconvenience. My room number was 811. The thermostat was not working properly. All I got was cool air (making it a little chilly at night), even when it was turned up to 90 degrees. I mentioned this to the front desk, that supposedly alerted maintenance, to no avail. The room upgrades are nice, however, there's a glitch in the new design of the shower doors. They don't stay closed. They continuously roll open. I had to shove a washcloth in the track to keep it closed. Would it hurt to put a wastebasket in the bathroom?
February 23, 2013
Rated 2.0 out of 5.0 by bear1234 Hotel is very outdated and does not meet holiday inn standards, will not stay there again.
The hotel is very outdated and everything should be replaced. The entranc es to the elevators and to the rooms are extremely small. The room I occupied had the carpet coming up between the room and the and coming off the wall. The new sink was worthless and splashed water all over with no instructions on how to operate.
I was not greated as being a Platinum member by the hotel personnel. The electrical outlet in my room underneath the bed looked 20 yrs. old.
Very displeased will not stay again.
Also did not like paying $15 a day just to park at the faciliy and the system was not even working correctly.
February 20, 2013
Rated 3.0 out of 5.0 by Rusty8 Good beds
Every time we have flown out of Seattle, we have stayed here. This hotel has been under renovation for a while. We stayed in room 324 which is a newly renovated room with the sliding bathroom door facing into the room.. This makes one more aware of the interesting sounds emanating from the bathroom. Otherwise, the room was fairly quiet with comfortable beds and quick internet.
The dinners and breakfasts were very tasty. Upon our departure, a mysterious extra charge appeared on our bill. When we brought it to the attention of the desk clerk, our bill was revised to reflect the original rate.
February 19, 2013
Rated 4.0 out of 5.0 by djoiler Just know about the construction right now
Rooms are on the small side but the flip side is that a major rennovation is taking place. One night stay so getting around wasn't that bad. Really close to airport and staff was personable.
February 17, 2013
Rated 2.0 out of 5.0 by Kent96 Comfort and Quality
The Hotel is under a major room remodel. Unfortunately this remodel directly affects the guests. I was given one of the upgraded rooms and was not impressed.
Barn doors style for bathroom (on rail and rollers), be careful going in and out because the door latch located on the door jam can snag clothing or scrape your arm.
The shower door is also on a rail and roller system which during one use the rear roller fell off and the door was loose. Additionally, be careful using the bathroom sink, the basin is a "vogue" shallow/square type and the water pressure was from the faucet was at max pressure, the result was completely soaking my suite and shirt when I turned it on, from the splash/pressure.
It is obvious that no one did a quality check of this/ these room(s) following completion prior to booking the room.
Very surprising, this has been my hotel of choice over the previous 3 years when I travel to Seattle for business, no longer.... even as a Gold member, I will forgo the points, and stay at another hotel chain in the general vicinity.
Also recieved no recognition as being a Priorty Member.
February 15, 2013
Rated 5.0 out of 5.0 by Dianem163 Returning from Hawaii
We stayed on our return trip for night from Hawaii. The room was great and comforty. Staff was friendly and accomadated us with what ever we needed. I would definately use this hotel again if we come to Seatle.
February 10, 2013
Rated 2.0 out of 5.0 by JeanMarc Being refurbished
Before staying in there, give the hotel a call to make sure constructions are over. Was ducking and dodging to reach my bedroom between the workers carrying drywall parts and white dust everywhere. Put ear plugs but no way out with the electric hammer vibrations! was on 11th floor, asked for another room, get one on the 3rd floor but there no heating....damned! otherwise food still good....
January 28, 2013