Rated 3.4 out of 5 by 217
Rated 1.0 out of 5.0 by JBM615 Park, Stay, Go nightmare
Staff at check-in were friendly and professional. Room was comfortable. Shuttle service was very efficient. My truck was parked in their lot, as part of their extended parking program. It was broken into and everything of value was stolen. I let the staff know and they asked me if I had let anyone else have access to my truck while out of the country...really? They never asked us for our name. The front desk staff were of little assistance. "Park at your own risk."
December 9, 2013
Rated 5.0 out of 5.0 by jkaryl Comfortable beds
The room and hotel were clean and very comfortable. The remodel additions are very modern and flashy. However, the new bathroom fixtures were very confusing to my 87 year old father and the shower did not have a grab bar. The bar staff was very helpful and courteous.
December 8, 2013
Rated 3.0 out of 5.0 by sladeeb No heat, no warm/hot water in bathroom sink, cable went out
It it started to rain the evening I flew in, the temperature in the room was a bit low. I turned on the heat, using the wall Thermostat, the air vent above the thermostat pushed out lots of air, but it was cold! I turned the temperate up to highest temp possible - 90 degrees for 20min, still cold air. Turned it off completely. Notified front desk, they brought blankets, still cold in room if not under blankets. Never had anyone come check the heat the next day as they promised. The sink water never got warm or hot. So on top of freezing in the room. I couldn't wash my hands with warm water! The next day while watching TV, cable went out. Everything else including the member parking upfront and snacks given during check-in were great!
December 6, 2013