Rated 4.1 out of 5 by 243
Rated 1.0 out of 5.0 by Dawn Megs Poor customer service
The staff is not helpful. They over charge for rooms. They think they can make things right by throwing more points at you. What I was told would be available (a shuttle to NYC) was not available and the way they thought this could be made better would be to throw points at me. The only reason we picked this hotel was because we were told by a live person that we would be able to have a shuttle to NYC. It is very disappointing when you take the time to make sure that everything is right and speak to live people to make the reservation and to ask all your questions and then to find out that what you were told is not going to happen. The only asset this hotel has is the shuttle driver Ben. He was kind and courteous to me and my family.
I would not recommend this hotel to anyone.
August 24, 2015
Rated 4.0 out of 5.0 by Elctricmike 2nd stay...i'll still be returning
while the second stay was not as notable as the first, it was still very good. Presidential Suite was great (could have been better if housekeeping remembered to set the sofa bed up for us...no sheets and no blankets :( made for a rough night)...and again, Ramone and this time Trish at the desk were great. again, The Plum restaurant was great, coffee place was good as well upon arrival--even better in the morning. While I did not eat at the breakfast buffet, my mother did, and she said it was quite good with a much larger variety then the "usual spots" we have stayed in previously. If mom says it's good--it's good!
As I said, another great stay other than the sofa bed issue, but that wasn't a deal breaker for me. Mom stayed in the bedroom, and as long as she was good, I don't sleep much anyway.
Signage up for a parking rate increase coming was all over the place--so premium parking will be costing some $10 moving forward, and they were doing a great job of communicating the same.
This place is rapidly becoming one of my favorite spots to stay. The staff is truly that friendly...Ramone again--thank you sir, a pleasure!
Perhaps a small thing that would help tremendously....Bags at the front desk. I tend to purchase 5-6 drinks and a few small snacks upon arrival, and there were no bags to assist in carrying the items. Sounds really silly, but juggling drinks and ritz crackers and aspirin and a computer and a suitcase or 2 can get challenging.
August 24, 2015
Rated 4.0 out of 5.0 by jpujol1 Holiday Inn Secaucus
good! details need to be worked on. Possibly some updates in the rooms.
August 23, 2015