Rated 4.6 out of 5 by 303
Rated 5.0 out of 5.0 by Jeanne10101 Great hotel
The staff was friendly and helpful. The hotel was charming and the rooms comfortable. The restaurant at this location had great breakfast choices.
May 23, 2016
Rated 5.0 out of 5.0 by L00ltoad Comfortable bed
Was everything I expected in a good quality room. Lots of things waiting for you in the bathroom if you forgot to bring anything. The A/C was on prior to my arrival so the room was already pleasantly cooled down and did not have to play catch up get the room down to temperature.
May 23, 2016
Rated 2.0 out of 5.0 by Usswayne Bad stay
I've stayed at Swan Court about 15 times in the past and have always been very happy with my stay, untill this last stay.
I made reservations in advance for one king and tow Queen, When I arrived the and received my key for the room with two Queens I looked and the room number was 115 Iv'e stayed in 115 in the past and knew it was a king. I know this because when I travel alone and stay at the Swan I always ask for rooms 111, 112, or 115 because there right by the door so when it time to leave I just use that exit as that's were I park. So I ask the Desk if I had the right room ad his replay was yes I had the key for the double queen.(my thought was I wasn't think right) Me and my wife took our bags down to the room and sure enough it's a single King. I take the bags back to the Desk wait my turn as there are six guesses in line. I explained to the desk guy that the room was wrong he apologised and gave the keys to 215. In the room I noticed there was only three towels and washcloths, I called down to the desk and asked for one of each to be sent up. They never arrived. The desk guy never said thank you for being a gold member, did not offer any water or points as is custom. I will say the bed was very good unlike my stay at HI in Bakersfield the week before. I tryed to turn on the heater from the wall control and found it inoperable, I end up using the control on the furnace. The next morning I was the first was the bathroom and found a large spider in the tub, I took care of him and started my routine, when it came time to blow dry my hair i realized the plug in was 54" from center of the sink, the dryer cord is 52" long I'm sure you can see the problem. The wife and I shared the washcloth and towel as she had taken here shower the night before. All in all the stay was very unpleasant. Note, if my wife would have been the one that found the spider the night before we would have been out of there right then, I didn't tell her that I found it.
May 22, 2016