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Rated 4.2 out of 5 by 338 reviewers.
Rated 1.0 out of 5.0 by Poor service and poor state of cleanliness. The level of cleanliness of the room and the hotel generally, for example upon returning from a day out the bins had been emptied and a used condom wrapper was left in the bin - not ours! No bin liners were used. There was a red stain on the bathroom tiles, possibly blood. On the steps to the garden which we used to access the bar, an empty lager can and several cigarette butts remained throughout the duration of our stay. The safe in the room didn't work, we reported this on day 2 but no-one turned up to fix it in the next two days. Clearly no follow-up by management. The attitude of the room service staff left a lot to be desired, particularly at night. The lack of any attempt at remediation made by the staff even after having reported several issues to a duty manager on the last evening. My husband and I have stayed in several Holiday Inns in the past few years and this is the worst one we have ever stayed in. Our trust in the brand has been severely compromised as a result of this trip. June 29, 2015
Rated 3.0 out of 5.0 by Bar and restaurant evening service is awful I really like this hotel. But the evening service is shocking. I have plenty of time to people watch as yesterday it took 45mins for my starter to arrive. It is very unusual to not find a bunch of customers waiting at the bar to find staff to serve them as they seem to have a free rein to wander off. The restaurant is even worse. The food is quite good when it arrives but the service is some of the worst I have experienced in a Holiday Inn. The supervisor appears to be more interested in dodging work and gossiping, and the staff join in. The only time you get an attentive member of staff, is if they have paid for a casual/temp so the other staff can do even less. The general manager needs to get a grip of this, before customers like myself change their bookings. This is my 3rd week here and patience is growing thin. June 24, 2015
Rated 5.0 out of 5.0 by a very plesant weekend stay This hotel provided an excellent venue for our national trust weekend away.The position staff rooms quality of food were all very good.i would highly recommend this hotel.We did have a room problem but it was sorted out to our satisfaction immediatly June 24, 2015
Rated 3.0 out of 5.0 by Holiday inn Maidstone A dated hotel in terms of decor. Meal in lounge bar was poor quality and poor value for money. By contrast, breakfast was good and the staff attentive - unlike others on reception when I arrived and those serving in the bar. June 22, 2015
Rated 3.0 out of 5.0 by location and food no local facilities. Dinner was poor but staff most helpful. Breakfast quality was poor. June 18, 2015
Rated 4.0 out of 5.0 by had a great stay here room was very clean and comfortable. Restaurant food was good. We had a great stay. June 14, 2015
Rated 5.0 out of 5.0 by great service nice friendly staff in a relaxing atmosphere with tasty food.Finished off with a swim in the heated pool to end a lovelly stay June 14, 2015
Rated 5.0 out of 5.0 by great stay this was a great start to the holiday. great night sleep . June 3, 2015
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