Rated 4.1 out of 5 by 194
Rated 1.0 out of 5.0 by GCSI Wouldnt stay again
Staff very good, front of house all clean and good, looked good, staff were personable and smart, and happy to help
Restaurant / food great and staff similar to main reception as above
Room - cleanliness and privacy a concern - carpet looked v dirty, bathroom door split, and I could hear EVERYTHING that went on in the room next to me which I could have done without
I'll probably use a premier in next time for similar / less money and certainly more privacy in room and cleaner if i compared this experience against past experiences
Rated overall as poor - when I'm away for business being able to relax in my room after a long day is main priority
March 25, 2013
Rated 4.0 out of 5.0 by hugatree lovley building
not the best of hoilday inns how ever the buiulding was lovley.
wwe had a smoking room right at the other end of the hotel not very good if you cant walk far, and no lifts !!!!! the plug was hanging off the wall, the lock on the windows was glued so u couldnt open them.
The food wasnt to good either (same menu both nights) i asked if i could order off the other menu and was told NO, breakfast was a lot better than the evening meal. Loved the pancakees.
the young male waiter wasnt that bothered in fact he looked like he really couldnt be bothered, not what you want to see in the morning.
the health club was really nice but the changing rooms was open plan. swimming pool is to close for 2months.
March 18, 2013
Rated 4.0 out of 5.0 by TonbridgeParent Great overnight stay on Reward Pts
Stayed one night in an Exec room on reward pts. Room was clean and inviting but a little jaded, e.g. torn sofabed armrest. Really good shower, large TV, iron and ironing board that actually worked (iron base was smooth and clean unlike so many hotel irons). The reception staff were friendly and helpful..
We asked for a quiet room and got one (Room 234), but worth noting that there were 3 or 4 short staircases to climb to get there. May not suit everyone. The wooden screens at the window were very effective in blocking out sound and light.
The hotel lounge area is split into a number of different sections so there are quieter areas if the bar gets a bit noisy.
We stay in the Tonbridge area on a regular basis because our sons are at school there. The Holiday Inn is one of the best.
What would I like to change: 1) very little at this hotel 2) being able to get breakfast on reward pts.
March 16, 2013
Rated 5.0 out of 5.0 by Mark46 A Brilliant time..
Really good from start to finish. Staff very friendly and helpful. Could not fault it. Lovely sports facilities clean warm had a great time. A good package and Leeds Castle was worth a visit.
Hope to be back.
March 8, 2013
Rated 5.0 out of 5.0 by quantumleap Value and comfort... keen to do a good job
A comfortable hotel well situated of main road links, quiet and comfortable room with attentive staff who seem to be striving to make a positive impression.. breakfast here seems to use decent quality ingredients, good bacon and eggs etc.. would use again for longer if required
February 28, 2013
Rated 4.0 out of 5.0 by PaulS Poor Restaurant
The room and cleanliness was fine but the restaurant has a musty smell. Evening meal was of a poor standard and service slow. The waiters were efficient and apologetic for what was obviously a badly run kitchen. I could hear the Chef shouting when the kitchen door opened and the Head Waiter asked him to be quiet.
Breakfast was of a much better standard with excellent well cooked bacon.
Reception staff were helpful and cheerful.
February 11, 2013
Rated 4.0 out of 5.0 by JohnnyCW New Years Eve Stay
Arrived in the evening time and there was a nice atmosphere. We did ask for a quiet room for later and the front desk staff was happy to oblige. Super nights sleep, the pool and a pleasent new years day breakfast!
January 8, 2013
Rated 5.0 out of 5.0 Family stay
When staying with 3 children, it's often difficult to please. We had a great stay - great staff and fantastic facilities.
January 7, 2013
Rated 5.0 out of 5.0 by Helena89 Wedding blessing and party
My Husband and I had our wedding blessing at the holiday inn maidstone - sevenoaks on the 29/12/12
All the staff were very helpful and friendly and catered to our every need.
Kate was a great at organising everything and helping with all the small thigns that as a bride can slip your mind. The garden room was perfect for our ceremony . and the penhurst suite was well suited for our 40 guests. They held a great buffet and there was plenty for everyone and our guests also recieved 20% off at the bar.
Our room was lovely very comfortable bed and great room service too . I would highly recommend : )
January 6, 2013
Rated 4.0 out of 5.0 by amaya anonymous
Good value for money.More consideration should have been given to warm the room before arrival.The breakfast was good .The leisure facilities were very good/
January 6, 2013
Rated 4.0 out of 5.0 by JakethePeg A customer's comments
I arrived on crutches and the staff bent over backwards to help me. For example, moving our room so I didn't have to navigate so many stairs. I was very impressed with their kindness and helpfulness.
Related to that - a lift would be a rather useful addition to the hotel!
The bar staff were helpful and friendly too.
The internet access is FAR TOO EXPENSIVE. It's been free in all other hotels I've stayed in for several years now.
The taps in the bathroom sink send the water too close to the sink which makes it hard to wash your hands.
The air-vent in the bathroom (if there is one) doesn't do much of anything.
A slightly more flexible form of breakfast would be helpful. One doesn't always want to spend £15 on a small breakfast.
January 2, 2013
Rated 4.0 out of 5.0 by Yesmylady Sorted a crisis
The hotel accomdation was acceptable, the absence of a lift was noticeable.
However when my wife was taken ill the staff on duty could not be faulted on their support and the way they assisted in getting my wife cared for.
My wife having been hospitalised on my return to the hotel a fresh room had been made available for me.
I cannot praise the staff enough.
January 1, 2013
Rated 4.0 out of 5.0 by lulu17 Nice hotel
The only thing wrong with this hotel was that the bathroom wasn't particularly clean and the light switches were filthy! Other than that it was a lovely hotel.
December 14, 2012
Rated 5.0 out of 5.0 by foundii went to the wrong hotel
I went to the Holiday Inn Maidstone... they could not find my reservation... they even gave me a room... after lunch they informed me my reservation was at another hotel... Maidstone-Sevenoaks... so I grabbed my bags and headed over to the other hotel... the staff were exceptionally warm and welcoming... they gave me an upgraded room with all the amemities... I cant say enough how kind they were... breakfast was exceptional... I would highly recommend this hotel
November 30, 2012
Rated 3.0 out of 5.0 by Pami Ok Stay
Staff seemed more took up with the party that was going on in the hotel that night. Service was poor, asked for extra milk and tea on entry and ended up going back to reception twice before I got any. Took ages to deliver our meal and failed to deliver the drinks ordered with it! No shower gel in the bathroom, though there was in the Northampton Holiday Inn that we stopped in 2 weeks previous, so I didnt take any, Just Very Disappointing and compared to Northampton, they really need to get their act together. Nothampton was faultless and the staff were more than helpful and extremely welcoming.
November 28, 2012
Rated 5.0 out of 5.0 by Glenn85 Too short a stay
Got to the hotel late - 0200, and received a nice welcome by a very quite reception. Got good recognition as a PC member, and a speedy check in process soon saw us in a nicely appointed Executive room. If anything the bathroom let things down slightly, nothing really bad just some of the newer HI's show up some of the older ones.
Had a great breakfast, good selection buffet as you usually find at HIs. One small point was the fact the main area of the hotel restaurant was set up for an Xmas Lunch Do, and we seemed to be eating in the Break Out Room. It seems unfortunate that patrons of the hotel have to play second fiddle to these forms of celebrations. But I guess that is the shortfall with only having one dining facility. The two waitresses seemed over worked, although they were always polite and professional.
Overall a great stay at a great hotel. Good facilities, good efficient and friendly staff. Would certainly stay here again if in the area.
November 27, 2012
Rated 5.0 out of 5.0 by Mark1andonly Lovely hotel use it often and will continue to do so.
Really cannot fault staff or hotel, a must try for anyone.
November 23, 2012
Rated 4.0 out of 5.0 by p7gym Great room
We had a massive room which fitted the dynamics of our group perfectly! The swimming pool was a real bonus! Meal was lovely but one member of staff was quite rude to our group on 2 occasions which dampened the atmosphere.
November 16, 2012
Rated 4.0 out of 5.0 by Scottie1 Good hotel with a useful location
My wife and I stayed for 6 nights using rewards nights. We were delighted to find that, due to our membership status, we were even given a free upgrade, complete with nice chocolate and assorted bottled water.
Our room was clean, as was the hotel overall.
On business, we only had time to sample one buffet meal one evening. Good quality food at a fair price. Drinks were, we felt, overpriced.
Nice swimming pool and gym.
A good location close to motorway links.
We hope to return!
November 14, 2012
Rated 4.0 out of 5.0 by Marky1 Great Stay even when things didn't work out
We had a one night with breakfast and the hotel is excellent. All very clean. We also opted for a Leeds Castle package to be included, but unfortunately the castle was closed that weekend. However, all the staff couldn't do enough to put this error right and we are very happy with the outcome. So even when things don't work out according to plan, we still had a great time. Yes would recommend it. Thank you.
November 14, 2012
Rated 3.0 out of 5.0 by Janice A disappointing evening meal, the rest was fine
We booked the stay for a birthday celebration. The hotel, room and communal areas were good and just what you would expect from Holiday Inn.
The only problem was the evening meal. The waiting staff were willing and friendly, but it was clear they had obviously not been trained for waiting tables. There was a very long wait for each course, which was particularly upsetting for guests with young children. When it did arrive the food was not very appetizing. On the other hand, the breakfast the next morning was great as usual.
We complained about our evening meal experience and the reception staff were extremely apologetic.
October 28, 2012
Rated 4.0 out of 5.0 by Mike74 Warm welcome - helpful staff.
Whilst we enjoyed our weekend (as we usually do) we were surprised to find that the price did not enclude breakfast.
Is this something new?
On reading your advert later we found a small * indicated that breakfast was only encluded for young children.
Shall have to get a pair of stronger glasses.
October 14, 2012
Rated 4.0 out of 5.0 by Donkaren Clean hotel nice friendly staff
Enjoyed our stay despite being chilly in our room as the heating was not working
October 10, 2012
Rated 5.0 out of 5.0 by Johnny75 Excellent
Fantastic Hotel in a brilliant location. Staff were exceptional, food and drink very good and reasonably priced. Pool was also very good.
Overall a fantasic stay by 2 adults and 2 children. Staff were very helpful, friendly and nothing was a problem.
October 8, 2012
Rated 3.0 out of 5.0 by Pete8 Poor Welcome
I was not greeted as a Platinum Priority member. I was not offered an upgrade or informed if one was available. I was asked to complete my personal details although I am with you for years and you have this information. I was not supplied with complimentary water and chocolate, bathrobe etc.
September 25, 2012
Rated 5.0 out of 5.0 by ge1off one night stand !
staff on reception were excellent, had arrived early, no problem, room was available within minutes allowing us to get to visit an elderly aunt earlier than anticipated and spend longer with her.
Room was very comfortable and breakfast was good, again staff very attentive. Thanks
July 25, 2012
Rated 5.0 out of 5.0 by Wingman1 Snapshot
I really like this hotel as it feels very spacious. Room was very good although sometimes service was lacking in terms of tea and milk supply. Food was generally very good but at time service was a little lacking in detail, especially around breakfast.
Gym and pool are good bonus.
All staff very helpful...
July 22, 2012
Rated 5.0 out of 5.0 by AC29 Well equiped rooms
Overall enjoyable stay although found presence of inebriated ' Travellers 'threatening in the bar. Also left a area of the bar in a mess although quickley cleaned up by bar staff after their departure.
July 20, 2012
Rated 4.0 out of 5.0 by Simmo Great staff
Had a great stay this week and some of your staff went out of their way to make it enjoyable.
Reception - Natasha very helpful
Restaurant - Ami always smiling
Kitchen - one of the chefs took pride in his work and provided good service. Big bloke didn't catch his name.
Fitness centre - Lucy was very knowledgeable
July 13, 2012
Rated 5.0 out of 5.0 by Diane03 All as expected, excellent
We stayed 2 nights, everything was as we expected it to be, no problems. Very nice place to stay, comfortable, and breakfast was excellent, with very good choices.
July 12, 2012