Rated 4.2 out of 5 by 99
Rated 5.0 out of 5.0 by Sadiesue Very helpful staff
great help from Diane chamber maid who got us an iron and board to iron my niece's wedding dress and to reception staff who printed off directions to venue when one of our guests did not have sat nav
December 18, 2013
Rated 3.0 out of 5.0 by scousemark my stay
The spa facilities reallt make this hotel very good value. i would have dinner if they have an offer for guests as my civil service expenses dont go that far. hotel in a nice setting, nice bar with open fire and the extras like free paper , coffee and chocolate on departure are nice touches which make me want to revisit - easily pleased. Breakfast was nice and i asked for porridge and poached eggs and staff were very happy to go the extra mile. negative is no real running water in my sink yes you heard it a trickle not enough to brush my teeth and iron was terrible like a kids and i had to attend a meeting the next day with a creased shirt.
December 18, 2013
Rated 4.0 out of 5.0 by Fossie Nice room, shame about the room service!
I have stayed at this hotel before and am impressed by the staff who are always helpful and friendly. Like many Holiday Inn's the decor is looking a little tired but it is clean and comfortable. The pool is excellent too.
This visit was let down by the restaurant though. Poor attention to detail and attempts to overcharge me. I booked the inclusive dinner, bed and breakfast rate but when I ordered, was told that I had to pay a surcharge for my choice, even though it was the same price as other items on the menu. I assumed that the rate would include a drink too but I was told I would have to pay for my glass of water. In the event they sent a large bottle and charged me for a litre. Finally, my pot of sauces consisted of just mayonnaise and mustard -for ribs and chips! I resolved it all eventually with calls and at checkout but it was unnecessary hassle. Final gripe; when I'm paying a tray charge for food to be delivered to my room, why is the ice cream delivered with the main meal so it's melted by the time I'm ready to eat it?
December 10, 2013