Rated 4.2 out of 5 by 327
Rated 4.0 out of 5.0 by jordas20 Mixed fortunes in Maidstone
Usefully placed hotel in need of a little refurbishment, with some peeling wallpaper and tired decor. A good welcome (complete with sweets) from the reception made our family feel happy on arrival, but soon put off by a broken television that took them a few hours to fix - they originally sent bar staff up to look at it!
Waiting staff down in The Junction restaurant took an age to take our order, though the food was lovely.
May 29, 2015
Rated 4.0 out of 5.0 by Andy168 Staff friendly, a couple of issues but overall a good stay
Hotel was generally good, the staff very friendly. We had an issue with dinner on our second night when the service was very slow. Our complaint was handled very professionally though. The food at dinner was good but I enjoyed the breakfast more. I didn't use the pool but the facilities looked good. Location is excellent just near the motorway but the grounds are nice and quiet and secluded. I would recommend this hotel
May 28, 2015
Rated 5.0 out of 5.0 by White Lite. comfortable bed and clean rooms, overall it was good.
Apart from the booking problems we had an excellent stay, very clean and comfortable and staff helpful at all times. The breakfasts offered were excellent and the food hot and fresh. If I did have a gripe it would be that service vans were allowed to use the disabled bays in the car park and when you need access close by for a wheelchair this can cause a problem. I had cause to get a van removed on the second occasion this happened. I ignored it the first time it happened. Apart from that all was very good.
May 27, 2015