Rated 4.1 out of 5 by 179
Rated 1.0 out of 5.0 by C12john A wholly bad experience
The main problem was the food. The bar meal we had on arrival was just plain bad. My salt beef hash consisted of a few pieces of "beef" and the rest was huge amount of boiled potatoes cut in half. My wife's fish was OK but the chips were soft greasy and too well done and not eaten. The cost of the 2 meals was refunded at departure but arriving after a long day we wanted decent meals not free inedible meals. The breakfasts (3 days) were the worst we have had in any IHG hotel. The bacon was the cheap type where the meat is injected with water and results in a white scum on the bacon when cooked. The eggs were very greasy and hard even when having waited for fresh ones to be cooked. The tomatoes were not fully cooked, the hash browns hard and all the food, even when freshly brought out cooled very quickly. The sausages though were reasonable. We never received our paper on the first morning and cancelled them thereafter. The accessible room had no roll in shower. None of reception staff, except the lady who checked us out, appeared to be on top of their jobs. The counter at Reception was so high that only the top of my head was above the surface as I was sitting in a wheelchair. At check in another customer ignored me and went straight in front of me to be served, it was only after I objected that the receptionist attended to me first, but this seemed to have annoyed her and I was treated very vaguely.
August 21, 2014
Rated 5.0 out of 5.0 by yvi11 tolle Familiensuite
Super Hotel! Kostenloser Parkplatz vor dem Hotel.
Freundliches Personal und guter Service.
Reichhaltiges Frühstücksbuffet. Tolle, große Familiensuite und angenehme Betten.
August 18, 2014
Rated 2.0 out of 5.0 by Mike_81 Lovely Staff, clean hotel, just avoid the dinning!
The hotel was clean and the staff were very welcoming and friendly. The gym facilities were also good.
Unfortunately the hotel was let down by a very poor quality of food, which was compounded by over 1 hour waiting time.
TV free view channels were limited, and the WIFI was also poor.
However, the front desk staff did their very best to make up for the poor food where they could.
August 18, 2014