Rated 3.7 out of 5 by 111
Rated 4.0 out of 5.0 by MichaelBeijing Service Keeps Improving
I have stayed here several times recently and noticed that they have been working very hard to improve service lately. The renovated rooms are an improvement. Also, they seem to be making an effort to improve service and it is nice to see. I would recommend this hotel.
September 5, 2013
Rated 5.0 out of 5.0 by Mikes88 Another Enjoyable Stay
Even though the building is a bit dated, the staff are excellent in every department and really go out of their way to ensure your stay is comfortable. If you have a chance, upgrade to the Executive Floor and enjoy the additional hospitality on offer. The location is very central which makes it easy to get around the sprawling city of Shanghai. Taxi, train, bus and airports are all close at hand. Another bonus is that there is a Travel agency on the ground floor to help with flight bookings, and a Business Centre on the top floor with all the required equipment available for use. As a business man on the run, I find these facilities very useful indeed. I also think the hotel gives very good value for money when compared with other sites in the surrounding area.
August 25, 2013
Rated 4.0 out of 5.0 by lihan8410 Nice place
The location for this hotel is nice very close to the train station , the room is all right just a little old , breakfast is ok . This hotel have two building which is not close ... anyhow it is good value for money.
August 21, 2013
Rated 4.0 out of 5.0 by AGJ68 good experience
All the staff speaks English so easy for foreigners to get around.
August 20, 2013
Rated 4.0 out of 5.0 by Tee33 Good value for money
We stayed at this hotel for one night. Check-in was swift, the staffs know what they are doing and most of them can speak English.
The hotel locates next to the railway station and also a short taxi ride to the city center/night life, there are also many convenience stores within walking distance from the hotel and many local restaurants.
The room was a bit small (remind me of hotels in tokyo) but clean and the bed is very comfortable.
We didn't have breakfast so we couldn't say much about foods but we did order 3 cups of coffee which priced equal to Starbucks but were completely tasteless.
Overall, it's a good value for money, I would say that it's most suitable for business traveler not for leisure.
August 20, 2013
Rated 3.0 out of 5.0 最不像holiday inn的holiday inn
August 19, 2013
Rated 4.0 out of 5.0 by Howard1981 room and breakfast
room is a little bit small compared with other holiday inn in Shanghai.
Resturant for breakfast in Great wall building is very old and crude.
Buffet cray is good in Downtown building.
August 18, 2013
Rated 5.0 out of 5.0 细微关心
August 9, 2013
Rated 3.0 out of 5.0 by Unknownguest Internet connection
The internet connection for my recent is not satisfactory.
I have difficulty doing video call using Skype. By the end, I was not able to complete my call.
I hope the hotel could improve on this as it affects my work. I am not sure if this just happened to me or other guests who use Skype also face the same problem?
August 6, 2013
Rated 5.0 out of 5.0 by Twy85 Good service!
The highlight of this hotel is its attentive service.
Everyone, including those at front desk, executive lounge, lobby bar and manager on duty is very friendly and helpful.
Though the facilities are not brand new, they are well-maintained and along with its easy access to the transport hub (Metro Line 1/3/4, airport shuttle bus, Shanghai Railway Station, etc) as well as the good service, this hotel is definitely a very worthwhile choice.
August 3, 2013
Rated 3.0 out of 5.0 by xiao comfortable so so
the shower room feel bad, it is oppressive for showing.
August 1, 2013
Rated 5.0 out of 5.0 by Tr9L Great location, service and comfortable
The hotel is right next to Shanghai Railway Station, with vastly access to different transportation (metro, short/long distance buses and trains). Also, there's a PVG airport shuttle service located just behind the building. There're 2 towers located separately, this can be confused as which one you're actually supposed to check-in, but even you got to the wrong side, they will transfer to to another with their shuttle service without sweating. The hotel was entirely equipped with wireless internet and the room is comfortable to the standard of the brand. Also, the staffs speak English very well. No complaint I can think of so far.
July 31, 2013
Rated 4.0 out of 5.0 by Davolaki Great Location and good service - building a bit old
This hotel has great location, being adjacent to the Shanghai Train Station, making bullet train travels to nearby cities very convenient.
The rooms are good once you are inside. The corridors can be old with paints peeling off in the "Palace" building. The "Great Wall" building has no problem though.
The club lounge is excellent.
The service is great, everyone is really helpful. So if you need anything, they will do their best to help you. That I really appreciate.
Internet connection can be unreliable in certain rooms. However, once I reported an issue, they were extremely helpful in moving me (and upgraded me for free) to another room that has excellent Internet connection.
July 31, 2013
Rated 3.0 out of 5.0 by Haruharu Noise of door, in the morning when Neighborhood doors and poor front chines girl staff
door key is not working well , so most peoples can not open.
so push hardly so big noise.
can not sleep well.
housekeeper is so noise in the morning, i think they do own job,
but it is not good for customer at corridor and their privet room next my room
Front staff (Chinese girl) attitudes very poor,
just work, i recommend keep back.
She is not smile when ask something.
July 22, 2013
Rated 5.0 out of 5.0 by USAJim My Home away from Home
I admit that I have stayed here 6 to 8 times a year the last couple of years but am still amazed that the staff recognizes me at my next arrival and addressed me by name. What a way to make one feel welcomed and appreciated. Aside from all that, the property is well located in downtown Shanghai and has multiple transportation options available - Metro, RR, Taxi and a direct shuttle bus to/from Pudong Airport.
July 19, 2013
Rated 5.0 out of 5.0 by my10101 Comfortable bed and great service.
Best, service is good place. I like it environment of the hotel a little old, but it is clean, more than anything, it is close to the station. Also, plan to stay in the future. Is recommended.
July 17, 2013
Rated 4.0 out of 5.0 by Michael2010 For business or pleasure - highly recommended
Very clean and efficiently run hotel. Stuff has passable English with several people speaking probably better than me... Five min walk to the Shanghai Railways Station where you can take Metro to all places of interest. Relatively short taxi ride to French Concessions, the Bund and shopping areas, depending on traffic. European breakfast buffet was good good -- fresh and recognizable. Very comfy beds, Air conditioning goes all the way down to 18 C and probably below. My place for the future Shanghai stays for sure.
July 13, 2013
Rated 5.0 out of 5.0 by Ulxima01 Longest Stay
This has been the longest stay at this property.
I may only confirm all the good things I wrote already.
Fantastic staff, from the executive club floor down to the concierge.
Thank you very much and keep up the good work.
See you soon.
June 11, 2013
Rated 5.0 out of 5.0 by Juanwoo Excellent location
The location of this hotel is excellent: near the railway station. Not only convenient if you want to take trains, but also convenient for taking buses and subway since there is a bus center and subway station nearby.
The rooms are a bit smaller than other holiday Inn, but it is still comfortable. This hotel will be my first choice for my next stay in Shanghai.
June 4, 2013
Rated 3.0 out of 5.0 by Laomai Mr.
Understand the Wifi system is upgrading but lobby Wifi seems not good at this momnet.
June 3, 2013
Rated 2.0 out of 5.0 by FrequentTraveler8108 Customer Service Issues
The room I was allocated had plumbing problems.... I had to get switched to another room late at night. The Manager, Danny, compensated with a bottle of cheap Chinese red wine (I don't drink) and 2,00 PC points... meager considering that covers 20% of a one night stay. He had the nerve to argue that I should have been happy with his generosity. Meanwhile, as a Platinum Member, I got NO other amenities in my room(S) to begin with!
May 25, 2013
Rated 4.0 out of 5.0 by Tim57 Good value and service
I stay at this hotel often when in Shanghai, good location, good price performance and good service from the staff who always try and help/assist etc. Recommeneded - ask for the newly refurbished floors...
May 21, 2013
Rated 4.0 out of 5.0 by pravinj Honest and Great Service
I had a very nice and comfortable stay at this hotel. This property is very conveniently located with great service and very honest staff members.
I would recommend this hotel to all my peers and friends.
May 16, 2013
Rated 5.0 out of 5.0 by Russ28 Great People feels safe at this Holiday Inn
I have not been back to China for a few years and was glad to see so many improvements in this hotel. Service is greatly improved, the staff ready and willing to help.
A few years ago english was a problem but during this visit that problem was gone. From the front desk to the dining room courtesy and a desire to help were obvious. I will be back.
May 15, 2013
Rated 2.0 out of 5.0 by IslandGuy01 Very nice hotel centrally located in Shanghai
This was a very nice hotel. A very clean room with many amenities.
It was a pleasure to return to this hotel after a long day of exploring Shanghai. The hotel is within a five minute walk to several metro lines and railroad station. There are McDonalds, Starbucks and numerous local food chains.
May 14, 2013
Rated 5.0 out of 5.0 by JamesGas Great Value and location
I stayed at this hotel in April and May 2013. The hallways need some work but once you step into the room it's spacious, clean, well appointed and very comfortable. The room service and front desk staff are extremely nice and helpful and the hotel is in an excellent location. Great value for the price and excellent breakfast too. I will definitely recommend this hotel
May 10, 2013
Rated 5.0 out of 5.0 by EdR13 Great stay in Shanghai
We spent ten nights at the Holiday Inn Great Wall and enjoyed an excellent stay! Although the hotel is often touted as a “business” hotel, we think it offers a great location for individuals traveling for pleasure. It’s just across the square from the Shanghai Railway Station and there is a metro station (Line 1, “Shanghai Railway Station”) just around the corner. It’s easy to get to all parts of the city – including key tourist sites – using the metro. You can access both airports (Pudong or Hongqiao) via the metro if you don’t mind making a transfer to Line 2. Alternatively, directly behind the hotel is an Airport Bus (bus no. 5) with service to Pudong International Airport. So, there’s great access to/from major transport centers as well as touring throughout the city.
The Holiday Inn has two wings and initially we arrived at the Plaza Wing by mistake (we arrived about 8:00PM and it was dark). The “buggy” (a golf cart) was sent over immediately to transport us and our luggage to the Great Wing (it’s a quick ride through the property’s underground parking lot). We checked in at the Executive Club and received a warm welcome. Due to our platinum status, we were upgraded to a beautiful two-room suite
Throughout our visit, we received wonderful service from all members of the Executive Club staff – both during the day and during the evening “happy hour.” Each was friendly, professional and made sure we had everything we could possibly need. Also, it was great for us that they all spoke excellent English and could assist with touring ideas, use of the metro, shopping tips, etc. We felt very “spoiled” when visiting the Club and that’s a wonderful experience! Our thanks go to Flora and her staff.
The only meals we ate at the hotel were breakfast in the Yue Garden Restaurant and the wonderful snacks offered during the evening happy hour. Our accolades to the chefs who prepare these delicious foods! At Yue Garden, there is a separate seating area for Priority Club members and this is a big plus if the hotel is full and the dining area is very busy. Also, the restaurant manager, Minnie, made sure we had everything we needed each morning.
As noted above, the happy hour snacks are delicious! The Club’s staff members replenish the dishes if they run low so there is always ample food for everyone. We also appreciate that we were able to make cocktails from top-quality liquor and mixers and we also were able to enjoy a good Chinese red wine.
In closing, we had an excellent stay and appreciate the service we received from everyone! We will highly recommend the property and we plan to return to the Holiday Inn Great Wall when we next return to Shanghai!
May 8, 2013
Rated 3.0 out of 5.0 by JohnP Management
When we arrived the type of room we had booked months ahead wasn't available.
We had some communication problems (English language) with the reception and management.
I would only recommend this Holiday Inn to my friends as it's very close to Shanghai station.
We have stayed at this hotel several times before but we were disappointed this time.
May 6, 2013
Rated 5.0 out of 5.0 by chandris5186 Great Hotel
Extremely great, clean, room had everything which I needed, ever friendly staff to solve the problems, excellent room service and a safe hotel. Location wise a great hotel to stay as ease of accessibility and all modes of transportation easily available.
May 3, 2013
Rated 4.0 out of 5.0 by HansM Staff at Executive Club Lounge
Many thanks to Flora, Even, Mindy, Nicole and Lilly who took care of us extremely well. They always show a smile and try to fulfill ones wishes, even without expressing it. I had a lot of fun and always very much enjoyed the time I could spend in the lounge. For breakfast and for the Happy hour. They are really working hard and very professionel. Thanks again to all of them. I'm very much looking forward to accept their hospitality and care again
May 3, 2013