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Rated 3.8 out of 5 by 198 reviewers.
Rated 2.0 out of 5.0 by Fair stay Room environment is fair comparing to other holiday inn. It feels like more holiday inn express regarding to living environment, room facilities, space, clearness, location. However, food quality and diversity is beyond my expectation. November 15, 2013
Rated 1.0 out of 5.0 by 感觉还没有智选假日好的酒店 这个酒店位置紧邻火车站,在上海这个日子非常的热。房间只有很小的通风,没有冷风。晚上在屋里不开空调还25-27度呢。我给前台打电话前台说给我来开窗户。可是窗户外面就是火车站广场的广播,非常吵啊。连电视声都听不到。我只能被迫十点多去看看能不能换房。结果另一边是对着一条城市主干道。开窗户的话外面还有市政施工在打钻。也是非常吵啊。强烈建议酒店查看一下你的空调系统。这样的话员工体验真的非常差。 November 14, 2013
Rated 1.0 out of 5.0 by 老的不能再老的酒店了 入住酒店一开门就感觉还没有智选假日的房间大呢,酒店设施也比较陈旧。酒店一面临火车站广场,另一面临主干道马路,最重要是我入住的时候房间空调完全不起作用,室内温度在26度,打电话到大堂经理投诉给我的建议是开窗户,开完窗户那叫一个吵啊。火车站的广播声比电视声还要大,晚上十一点多了起来换上衣服现看别的房,临街那个方向也在市政施工,打钻的声音要命的吵啊。最后只能凑合回去睡了,第二天六点就被吵醒了。入住条件差的很啊。我想多说一句。开开空调会让你们比失去更多客人有更好的利润吗! November 13, 2013
Rated 5.0 out of 5.0 by Great Stay .... Great Place to stay ..... Mode of transport easily available and accessible ...... Good food ..... and quiet ...... November 12, 2013
Rated 3.0 out of 5.0 by almost OK the hotel location is very good and convenience because station is near and easy to get TAXI. when i arrived hotel by TAXI at PLAZA tower and show to bell boy your confirmation latter. He said we need go to GREAT WALL tower, and we arrived at GW tower. But aftyer check in our room was in PLAZA tower. Can arrenge this kind of small trouble ? If raining feel spo bad to move to another tower. Breakfast menu is not enough, hope to provide more Chinese(Shanghai) original foods. November 6, 2013
Rated 4.0 out of 5.0 by Beyond Expectation Good location (for travel by train), good stuff, skillful serve, price is reasonable. October 28, 2013
Rated 1.0 out of 5.0 by Poor facility and bad service I have to say the only advantage of this hotel is its location, extremely close to Shanghai rail station. Except this, there is nothing worthy living in this hotel: poor & old facility, small room, poor breakfast and staff with bad attitude. Personally, I will never come back to it again. October 27, 2013
Rated 3.0 out of 5.0 by Hotel Front Desk people were too busy !! And need to improve !! Actually for my October trip, I had stayed Holiday Shanghai Downtown 3 times ! But while I checked from the web, I just found only 1 stay on October 18th Friday night, but I had 2 more stay on October 10 Thursday night and October 15 Tuesday night. Seems the hotel Front Desk People were too too busy, or they don't want to have extra works, because while I presented my Priority Club member card, peole returned it to me, and say ok. But the facts were NOT OK, as I cannot find my staying record from IHG official web !! Need to improve !! October 25, 2013
Rated 2.0 out of 5.0 by needed renewal it is needed a renewal and staff should pay more attention on guest claims and needs October 20, 2013
Rated 4.0 out of 5.0 by 标准的四星级 标准的HOLIDAY INN,房间不大但精致卫生。设施很老但是保养得不错,5楼以下的客房没有景观,窗户对着平台。豪华间的洗手间用落地玻璃,显得空间比较大。酒店员工服务态度很好,入住和退房速度都很快。地理位置OK,附近就是地铁站,出门随时可以叫到出租车。 October 19, 2013
Rated 5.0 out of 5.0 by Excellent hotel in an excellent location Staff was very helfpul. Translated several notes in Chinese for us to take to the railway station. Very pleasant stay. October 18, 2013
Rated 4.0 out of 5.0 by Very good hotel This is my second time to stay in this hotel. Where is very close to rail way station and easy to find taxi to air port. Staff of hotel still recognize me and very friendly. October 18, 2013
Rated 4.0 out of 5.0 by 总体很不错 有个别地方值得改进: 电梯间和房间电话旁,都提示:市话免费。但是前台说市话收费; 报纸不主动送;住了两天,第一天要了报纸,第二天也不主动送; October 18, 2013
Rated 3.0 out of 5.0 by run down furnishings furniture smelled of vomit , office chair broken , breakfast buffet good , wifi in room good , the hotel should warn tourists of the numerous scams that flourish in Shanghai. Tea scam , man trap , shopping assistants , etc. October 17, 2013
Rated 5.0 out of 5.0 by Thank you! I enjoyed the stay pretty much. The staff was well skilled, very friendly, English communication very good. Nice location. Thank you for the complimentary Drink in the lobby, the life music was very good! Thank you! October 17, 2013
Rated 5.0 out of 5.0 by great location very close to Shanghai Railway Station and metro Friendly, comfortable hotel with knowledgeable concierge service who helped us navigate Shanghai.Ideal for quick visit to the city. October 6, 2013
Rated 5.0 out of 5.0 by Excellent Service I stay 3night and the room was supert ! The area it not for sightseing since it located right behind the Shanghai Railway Station. But for that reason is very easy to travel around Metro, Bus and Train. From Pudong bus number 5 will take u straight to the hotel 1h20min and coast only 22RMB . But during my stay I had a issue with my VISA and the Hotel Staff resolve this matter very very well and I thanks to all the Manager and a TRAINEE that help me. Is hard to adjust to a country like China, but this hotel staff will help you at the best. The outside of the hotel is old , but the room are new , so dont let the building look fool you. HI Downtown you guys will be the one I will choose to stay whenever Im in Shanghai. October 2, 2013
Rated 4.0 out of 5.0 by Strategic location in downtown. I chose this hotel due its strategic location in the city where I can commute easily to my visits around the city area in Shanghai. Within 5 mins walk, there is the main Shanghai Railway station, the mrt Line10 (can link to other mrt lines) and an airport bus stop behind the hotel. However, it can be quite noisy due to the heavy traffic and getting a cab may take a while. Nonetheless, the hotel is quite comfortable for a short stay. September 28, 2013
Rated 3.0 out of 5.0 by 酒店明显陈旧 看不出像4星的酒店 酒店从外面看上去就显得陈旧的感觉,不像4星酒店该有的气派,大堂还可以,可是内部就明显陈旧 房间也很小,比智选假日的房间还要小 设施也显陈旧,床上用品还是比较舒服的,员工的态度和服务还不错,早餐也很丰盛,总体来说酒店比较老 价格能再便宜一点,性价比会更高! September 26, 2013
Rated 3.0 out of 5.0 by a normal one not so good not so bad just average i ordered a no smoking room but they have not so i get a smoke room as a member i feel so angry September 24, 2013
Rated 3.0 out of 5.0 Terrible Food I´ve never saw so terrible food on the Buffet Diner. So dark living room bar. No cofee bar working. September 23, 2013
Rated 5.0 out of 5.0 by 良好的服务 酒店服务良好,但是客房设施略显陈旧,卫生间的背景音箱无法关闭,房间偏小。 前台赠送的小礼物显得非常温馨。 September 22, 2013
Rated 3.0 out of 5.0 by bad smell and poor breakfast arrangement smell from renovation activities force me to request room change to great wall wing. my 1st night dinner is at hotel restaurant. ordered veg spring roll but i suspect there is a meat inside. Breakfast have same menu everyday (not for local food) and no much choice you have September 21, 2013
Rated 4.0 out of 5.0 by 在四星级里面服务非常出色的一家 这次是为'梦享中华'活动在皇冠假日和洲际之间切换而住这家酒店的, 入住的是行政套房(预定的是行政套房,结果发现没有给白金会员往上升的房型了,订房中心和前台沟通后给了普通行政的价格,实际入住的还是行政套, 赞一下前台的理解和帮助). 总体的感觉是- 服务4.8星,硬件3.3星,地段4星,价格4.5星, 行政待遇4.8星,平均4星+; 在我住过的所有四星级酒店里面,服务非常专业的一家,员工都很成熟,和前两天住过的两个新Crown plaza形成对比. 行政房的待遇很给力, HH的事务很可口,给会员的欢迎果盘不错. 前台和行政酒廊的服务很专业,而且其他的服务(如可以带走的便捷早餐,早餐期间有经理跟会员问候和交流等)都给这个酒店加分不少; 行政待遇也比较给力,6罐软饮料,每天80元洗衣费用减免,不错;给白金会员的欢迎水果和小吃也可以看到是下了点功夫的. 硬件没有办法- 这个全闸北区第一家四星级酒店应该有些年头了,所以房间硬件比较一般; 大厅入口的旋转门比较小,而且教旧了,建议翻新或改电动门;健身房不少设备9点多就断电,而且没有服务员,建议跑步机等保持通电状态. September 20, 2013
Rated 3.0 out of 5.0 by Good Software, Bad Hardware Generally, with a great location, Holiday Inn Shanghai Downtown has vintage, but the details should be improved. Pro: 1. Good location: near Shanghai Railway Station. I went around at noon for lunch and found out the hotel is among a business district and can easily find Shanghai cuisine, shopping center and office buildings; 2. Nice staff: I was warmly welcomed by the bell boy who help me with my luggage, though waited for a little bit long for check-in. When I was coming out at night, a staff tried really hard to find me a taxi. Cons: 1. Noise: I required a non-smoking floor but the hotel failed to make it and instead arrange another room, which is a nightmare. the room was by the side of the road. Even when windows were closed, I heard horns from outside, especially in busy hours. 2. What made it worse it that the room is near a staff elevator room and a linen room. When snapping in the afternoon, I was waken up several times by the noise of people talking and door opening/closing. September 16, 2013
Rated 1.0 out of 5.0 by 太一般 房间又小又旧,服务人员的态度都是按部就班地公事公办,没有真诚可言。 大堂的空间颜色比较压抑,电梯比较老旧,动静比较大。 September 15, 2013
Rated 4.0 out of 5.0 by Comfortable bed and great service Comfortable bed and great service,Comfortable bed and great service September 12, 2013
Rated 4.0 out of 5.0 by Service Keeps Improving I have stayed here several times recently and noticed that they have been working very hard to improve service lately. The renovated rooms are an improvement. Also, they seem to be making an effort to improve service and it is nice to see. I would recommend this hotel. September 5, 2013
Rated 5.0 out of 5.0 by Another Enjoyable Stay Even though the building is a bit dated, the staff are excellent in every department and really go out of their way to ensure your stay is comfortable. If you have a chance, upgrade to the Executive Floor and enjoy the additional hospitality on offer. The location is very central which makes it easy to get around the sprawling city of Shanghai. Taxi, train, bus and airports are all close at hand. Another bonus is that there is a Travel agency on the ground floor to help with flight bookings, and a Business Centre on the top floor with all the required equipment available for use. As a business man on the run, I find these facilities very useful indeed. I also think the hotel gives very good value for money when compared with other sites in the surrounding area. August 25, 2013
Rated 4.0 out of 5.0 by Nice place The location for this hotel is nice very close to the train station , the room is all right just a little old , breakfast is ok . This hotel have two building which is not close ... anyhow it is good value for money. August 21, 2013
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