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Rated 3.9 out of 5 by 243 reviewers.
Rated 5.0 out of 5.0 by Excellent location The location of this hotel is excellent: near the railway station. Not only convenient if you want to take trains, but also convenient for taking buses and subway since there is a bus center and subway station nearby. The rooms are a bit smaller than other holiday Inn, but it is still comfortable. This hotel will be my first choice for my next stay in Shanghai. June 4, 2013
Rated 3.0 out of 5.0 by Mr. Understand the Wifi system is upgrading but lobby Wifi seems not good at this momnet. June 3, 2013
Rated 2.0 out of 5.0 by Customer Service Issues The room I was allocated had plumbing problems.... I had to get switched to another room late at night. The Manager, Danny, compensated with a bottle of cheap Chinese red wine (I don't drink) and 2,00 PC points... meager considering that covers 20% of a one night stay. He had the nerve to argue that I should have been happy with his generosity. Meanwhile, as a Platinum Member, I got NO other amenities in my room(S) to begin with! May 25, 2013
Rated 4.0 out of 5.0 by Good value and service I stay at this hotel often when in Shanghai, good location, good price performance and good service from the staff who always try and help/assist etc. Recommeneded - ask for the newly refurbished floors... May 21, 2013
Rated 4.0 out of 5.0 by Honest and Great Service I had a very nice and comfortable stay at this hotel. This property is very conveniently located with great service and very honest staff members. I would recommend this hotel to all my peers and friends. Thanks again... Regards Pravin May 16, 2013
Rated 5.0 out of 5.0 by Great People feels safe at this Holiday Inn I have not been back to China for a few years and was glad to see so many improvements in this hotel. Service is greatly improved, the staff ready and willing to help. A few years ago english was a problem but during this visit that problem was gone. From the front desk to the dining room courtesy and a desire to help were obvious. I will be back. May 15, 2013
Rated 2.0 out of 5.0 by Very nice hotel centrally located in Shanghai This was a very nice hotel. A very clean room with many amenities. It was a pleasure to return to this hotel after a long day of exploring Shanghai. The hotel is within a five minute walk to several metro lines and railroad station. There are McDonalds, Starbucks and numerous local food chains. May 14, 2013
Rated 5.0 out of 5.0 by Great Value and location I stayed at this hotel in April and May 2013. The hallways need some work but once you step into the room it's spacious, clean, well appointed and very comfortable. The room service and front desk staff are extremely nice and helpful and the hotel is in an excellent location. Great value for the price and excellent breakfast too. I will definitely recommend this hotel James May 10, 2013
Rated 5.0 out of 5.0 by Great stay in Shanghai We spent ten nights at the Holiday Inn Great Wall and enjoyed an excellent stay! Although the hotel is often touted as a “business” hotel, we think it offers a great location for individuals traveling for pleasure. It’s just across the square from the Shanghai Railway Station and there is a metro station (Line 1, “Shanghai Railway Station”) just around the corner. It’s easy to get to all parts of the city – including key tourist sites – using the metro. You can access both airports (Pudong or Hongqiao) via the metro if you don’t mind making a transfer to Line 2. Alternatively, directly behind the hotel is an Airport Bus (bus no. 5) with service to Pudong International Airport. So, there’s great access to/from major transport centers as well as touring throughout the city. The Holiday Inn has two wings and initially we arrived at the Plaza Wing by mistake (we arrived about 8:00PM and it was dark). The “buggy” (a golf cart) was sent over immediately to transport us and our luggage to the Great Wing (it’s a quick ride through the property’s underground parking lot). We checked in at the Executive Club and received a warm welcome. Due to our platinum status, we were upgraded to a beautiful two-room suite Throughout our visit, we received wonderful service from all members of the Executive Club staff – both during the day and during the evening “happy hour.” Each was friendly, professional and made sure we had everything we could possibly need. Also, it was great for us that they all spoke excellent English and could assist with touring ideas, use of the metro, shopping tips, etc. We felt very “spoiled” when visiting the Club and that’s a wonderful experience! Our thanks go to Flora and her staff. The only meals we ate at the hotel were breakfast in the Yue Garden Restaurant and the wonderful snacks offered during the evening happy hour. Our accolades to the chefs who prepare these delicious foods! At Yue Garden, there is a separate seating area for Priority Club members and this is a big plus if the hotel is full and the dining area is very busy. Also, the restaurant manager, Minnie, made sure we had everything we needed each morning. As noted above, the happy hour snacks are delicious! The Club’s staff members replenish the dishes if they run low so there is always ample food for everyone. We also appreciate that we were able to make cocktails from top-quality liquor and mixers and we also were able to enjoy a good Chinese red wine. In closing, we had an excellent stay and appreciate the service we received from everyone! We will highly recommend the property and we plan to return to the Holiday Inn Great Wall when we next return to Shanghai! May 8, 2013
Rated 3.0 out of 5.0 by Management When we arrived the type of room we had booked months ahead wasn't available. We had some communication problems (English language) with the reception and management. I would only recommend this Holiday Inn to my friends as it's very close to Shanghai station. We have stayed at this hotel several times before but we were disappointed this time. May 6, 2013
Rated 5.0 out of 5.0 by Great Hotel Extremely great, clean, room had everything which I needed, ever friendly staff to solve the problems, excellent room service and a safe hotel. Location wise a great hotel to stay as ease of accessibility and all modes of transportation easily available. May 3, 2013
Rated 4.0 out of 5.0 by Staff at Executive Club Lounge Many thanks to Flora, Even, Mindy, Nicole and Lilly who took care of us extremely well. They always show a smile and try to fulfill ones wishes, even without expressing it. I had a lot of fun and always very much enjoyed the time I could spend in the lounge. For breakfast and for the Happy hour. They are really working hard and very professionel. Thanks again to all of them. I'm very much looking forward to accept their hospitality and care again May 3, 2013
Rated 3.0 out of 5.0 by Good room poor front desk. I am a priority club memeber,and have stayed at the HI DT about 15 times,the room was good , but unususally the cleanliness was poor this time,I brought it to the notice of your Asst Manager. The F&B staff are good,pleasent and quick, but the front desk staff are rude,and need to be MUCH MORE WELCOMING AND POLITE. May 1, 2013
Rated 4.0 out of 5.0 by Access to the hotel from Shanghai station (South Sq.) I have stayed at Great Wall Wing. Though the distance from Shanghai Station south side is about 5minutes walk, I felt it sorry that there was no hotel entrance facing to the Station's south square side. My friend visited me while I was there, he also had a difficulty to find its entrance. (I had a same problem for the first time.) It would be nice if any entrance or sign post will be made facing to Station's south square. April 27, 2013
Rated 3.0 out of 5.0 by 性价比不高 住了这么多家假日酒店,这家性价比最低。 房间 小,比express还小,楼层低矮,被安排在5楼,窗户打不开,酒店电视竟然还是老式模拟电视,效果较差,厕所无比简陋。 本想住三天,最后一天实在受不了了,换了公司旁边的express。 April 27, 2013
Rated 4.0 out of 5.0 by Good service but it need repair Good service but it need repair. The Hotel is close from Shaghai Railway station. So it really good. April 20, 2013
Rated 5.0 out of 5.0 位置方便,体验温馨 位置方便,体验温馨,酒店布局是我喜欢的。距离地铁口很近,到哪儿都方便。酒店也很贴心,还准备了水果,很喜欢酒店的风格。 April 16, 2013
Rated 5.0 out of 5.0 by 感受 整体很好,早餐服务很好,值得表扬,我186cm,感觉客房走廊很有压抑感,窗户不能开,不能透气,房间里会有味道, April 16, 2013
Rated 4.0 out of 5.0 by comfortable hotel good location ,near the railways and tube station. April 11, 2013
Rated 2.0 out of 5.0 by american hotel communist style. Restrooms on first floor near the elevators were "ugly". At breakfast we were asked 3 times to tell them our room number. Room was OK, but hotel-entrance has the flair of a USSR-Hotel in the 80's #I was in Moscow and Leningrade in this decade#. Hotel is "somewhere" in Shanghai, it would better to book a hotel near the Bund. and - the best is still to come .... Front-desk employee told me that I have to give this hotel a 5-star rating in the questionnaire. Oh, Sorry, but I could not do that! April 7, 2013
Rated 5.0 out of 5.0 by GOOD I stayed twice to this hotel from 23rd to 25th Mar,2013 and 27th to 30th Mar,2013. Location is good for those travelling inland by railway as station is just behind the hotel , Subway is also close to hotel , breakfast is good, staff is very helpfull and always ready to guide. I would suggest other to stay and I would stay again if ever come to Shanghai. Request to hotel management pls provide high speed wifi to each room regardless of room class. April 5, 2013
Rated 3.0 out of 5.0 by PLEASANT STAY RUINED BY NOISY NEXT DOOR GUESTS I stayed in The Great Wall Wing of the Holiday Inn near the Shanghai Train Station. Furnishing of room is rather aged but bearable. Stay throughout is okay and as I stayed in the club level, I was able to use the club lounge where service is warm and personal. My stay was ruined on a weekend when some rooms were used by a wedding party on a Saturday. The agony of living with constant opening, closing and banging of doors for the entire night begins! Shouting from the running children from room to room and also from adults were ringing throughout the entire floor that overwhelmed even the volume of my TV set. This goes on the entire night! Overall, if you don't mind the aged furnishing in the room and the average friendly service this hotel provides and accessibility is your priority, this your hotel to stay March 31, 2013
Rated 5.0 out of 5.0 by Great service Besides the great location (right by the Shanghai Railway Station) and the reasonable price, the staff is incredibly helpful. They were very friendly, they patiently and thoroughly answered all my questions, and they helped me purchase multiple train tickets and even a replacement cell phone. I will come back! March 18, 2013
Rated 3.0 out of 5.0 by Comfortable Bed but pricy The hotel is located extremely close to Shanghai Train station. The beds are comfortable, the rooms are clean and the staff is very friendly. Since the price compared to Holiday Inn express is double, one would expect the rooms and the facilities to be two times better. Rooms need to be renovated as they show their age ( electric appliances, doors, furniture). One big con is the non existence of Wifi in the rooms. March 17, 2013
Rated 4.0 out of 5.0 by Great Place / Great Value For the Money I would like to thank all the girls who work in the Club Lounge. They take great care when I check in. They also do a very good job making sure everything during the evening snacks are of good quality and they are always helpful if you have any issues. I also would like to thank the Concierge Manager for always making sure the taxi knows where to take me and make sure the taxi drivers don't try to rip me off taking the tourist route to business locations. March 12, 2013
Rated 1.0 out of 5.0 Poor service This hotel is worest service I had ever seen in Holidayinn. the room is dirty, furniture is old and borken. March 11, 2013
Rated 5.0 out of 5.0 by Great Service The front desk staff is excellent in trying to satisfy my requests. The 6:00 pm late checkout was much appreciated as our flight was leaving at 10:00 pm. March 7, 2013
Rated 5.0 out of 5.0 by Great Wall Holday Inn Great place, great time. Staff I great on club floor. No issues here at all. February 6, 2013
Rated 5.0 out of 5.0 by spent my 63rd birthday in this prestigious hotel so warm and generous people around from the front desk which took us only 2 minutes to check in to the concierge who are so cooperative in showing places around and the food is just great in the executive lounge and enjoyed much the happy hour from 5 30pm to 7pm thanks so much. keep up the good work January 13, 2013
Rated 3.0 out of 5.0 by First Stay - OK...close to train station Hotel is very close to the Shanghai Train station (North) along with the subway line (#1). Both are 5 min. walk from the hotel. The first room had seen better days, it wasn't bad, just a worn. Had to change rooms due to AC not working properly, second room had same issue. Thankfully, the second room was cool enough for me to sleep so I decided not to make another room change. Staff was accommodating and friendly. December 18, 2012
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