Rated 4.0 out of 5.0 by ChinaJim Great hotel, with a couple caveats
Hotel is excellent in most respects. Two glaring exceptions are the internet service, and a cold, non-operating jacuzzi.
My internet connection was always very slow, and my connection kept dropping. This was true for both the wifi and the wired connection in my room. I spent time on the phone with IT staff trying to troubleshoot the problem, but the problem was never resolved. To make matters worse, I was charged exorbitant fees for every minute I was online.
The cold jacuzzi is just weird. It doesn't seem to be a problem of a broken heater or pumps, but a conscious decision to not heat the pool or turn on the jets. I've called the attention of hotel staff the issue on two separate stays, and the response was "Yes, we always keep it at this cool temperature." When I pointed out that jacuzzi's are supposed to be hot, I just got shrugs that indicated to me that the staff either didn't know what I was talking about, or they didn't have permission to turn up the heat or turn on the jets.
June 7, 2013
Rated 5.0 out of 5.0 by tckid Enjoy this stay and thanks Sherry
I enjoy this stay, and thanks for the help from Sherry. I would like to come back next time.
May 20, 2013
Rated 5.0 out of 5.0 by Andrew2159 Comfortable Stay
A nice hotel for vacation or business trip. Room is clean and comfortable. A lot of choices for the breakfast from local Chinese food to western style food. Hotel staffs are helpful and professional. It is wonderful for the hotel provide live football broadcast channel.
May 19, 2013
Rated 4.0 out of 5.0 by JoeX confortable and big bed, nice bath room
The overall situation is good. Room is big and bath room is nice.
But the lobby has a strange smell. And welcome drink can not pack from the restaurant.
May 9, 2013
Rated 4.0 out of 5.0 by Howard1981 poor wifi
internet with cable is ok, but wifi is very slow.
Additionally internet surfing cost makes me feel not so comfortable. I stay in other holiday inn or Crown Plaza, where the internet and wifi is free.
May 5, 2013
Rated 2.0 out of 5.0 by Tbone888 Disappointed
As a priority club member I am always looking for a good deal at the IHG hotels. Usually, I am not disappointed! But my stay at your hotel made me regret my visit to Shanghai. It seems to me that it would be simple enough to put maintenance and repair information on the internet or send an e mail to the guest prior to their visit. I came to Shanghai for a relaxing weekend, fully expecting to enjoy the swimming pool, but alas it was under repair. The smell in the hall ways was so sickening. Fortunately the room was clean, comfortable, and odor free. The food in the Western Restaurant was just so so, at best. Perhaps it was an off day but, it really leaves a bitter taste (pun intended) in your mouth. I have grown to expect better from Holiday Inn. When I complained the response was a half-hearted "sorry."
April 14, 2013
Rated 3.0 out of 5.0 by Kejun Bad facility
Swimming pool is out of service.
Gymnasium is also out of service.
April 6, 2013
Rated 5.0 out of 5.0 by liontears 非常不错，值得推荐
April 3, 2013