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Rated 4.2 out of 5 by 135 reviewers.
Rated 5.0 out of 5.0 by Clear improvement on service I have stayed here numerous times as it is close to Pudong airport. Really nice hotel but the service at the front desk was somewhat cold. During my last stay on the 27th it was a noticable improvement. Kudos to the staff for working on this and it was much improved. Will stay here again in the future September 30, 2013
Rated 5.0 out of 5.0 by 游泳池太赞啦~ 每次经过,心心念念的想去悬空泳池游泳,中秋节终于体验了一下,人也不多~中午晚上各去了一次,晚上人会多一点,不过泳池真心太爽了~~ September 28, 2013
Rated 1.0 out of 5.0 by Non-smoking room change into smoking room a non-smoking room reservation is made on 25 Sep, finally the hotel assign me into smoking room. And there is no chance to change the room on the night (after 3 times calling to frontdesk), the reservation booking is USELESS since Holiday Inn hotel does not align with their commitment (confirmation number) to customer. This is the basic of keeping customer loyalty I will not recommend any one to stay in this hotel and the whole brand Holiday Inn. Compare to Crowne Plaza, their friendly and professional, i feel greatly disappoint as they are in the same IHG Family September 25, 2013
Rated 5.0 out of 5.0 by Great Hotel It was a very pleasant stay, staff is A1, rooms very comfortable, the swimming pool is awesome at floor 24th and a beautiful view. Breakfast OK. September 24, 2013
Rated 4.0 out of 5.0 by Holiday Inn Express in Shanghai Pudong The location is not as close as it describes that's close to the airport. And I had to go visit the new company I'm currently working for which the office is located approximately 15 Km miles from the hotel...and be aware of the description of the New Pudong Area (which is like a 15 miles radius wide!!!##. The cab rides were like 120 Rmb from the hotel to PVG and 50 Rmb from LongYang Maglev station #although they have a shuttle service from the hotel). I took the advantage of the redemption of the points which I have collected therefore, all in all is a much less costs than staying anywhere else for the needed qualities and services. I have been too Shanghai many times during 2009 - 2010 and the growth of the area is just totally phenomenal.....My advice to everyone is: Try to understand the geographical sense of so called "Shanghai" prior to bookings of the hotels otherwise it will be a unimaginable of a ride. September 22, 2013
Rated 5.0 out of 5.0 by Shanghai Pudong Kangqiao Hotel is relatively new. Bed is comfortable. Room is clean. Internet works. Many selections for breakfast in main dining room. English speaking staff available. Closest Intercontinental property that I can find to Pudong Airport. Taxi ride is about 25 minutes and 100 RMB. Good hotel for Pudong stopover stays. September 1, 2013
Rated 4.0 out of 5.0 by great bed and Chinese restaurant Great bed, great Chinese restaurant great pool experience conciege - italian lady, very helpful no help with cases was a minor issue overall much better than expected August 30, 2013
Rated 5.0 out of 5.0 by Great Service Room update, swiming pool, especially the experience in executive lounge. The waitress concocted kinds of cocktail. very very good. I like. August 21, 2013
Rated 5.0 out of 5.0 by Excellent choice Great breakfast, attentive staff, comfortable clean & quiet room. Would definitely stay here again. Also located between the 2 Shanghai airports. August 17, 2013
Rated 2.0 out of 5.0 by Disco Beat all night by nearby dancefloor I stayed a few days and should have moved out after realizing that from 10pm to 3am the nearby dancefloor creates unbelievable noise. The noise comes from the road side; insist on staying towards the yard !!! August 14, 2013
Rated 3.0 out of 5.0 by All good except for one thing.... I stayed at your hotel twice last week... same room, 1317... both times. Your hotel is really good, comfortable, etc... but as a business traveler, your internet service is below standards and I do say I might not stay with you next time. Both stays, there was basically no WiFi in the room, 1317... and I had to do my emails down in the public area... which was so slow, that I could not download even 50Kb files... and there was no one else in the public area, so I don't think it was an issue of 'too many people on line'... Please upgrade your internet abilities and then I will consider staying at your hotel again. For a businessman like myself, great internet is a minimum to stay August 12, 2013
Rated 5.0 out of 5.0 by Great Sevice Breakfast was improved at Executive Lounge, It is wonderful. Please keep moving. I am expecting more supprise in next visit August 2, 2013
Rated 5.0 out of 5.0 by very nice experience in Holiday Inn SHANGHAI PUDONG KANGQIAO Staying in Holiday Inn SHANGHAI PUDONG KANGQIAO has been a very nice experience. July 17, 2013
Rated 5.0 out of 5.0 by Great Service Great place to stay and the hotel staff was awesome from check in to check out! July 17, 2013
Rated 4.0 out of 5.0 Super Pool, In the Middle of NoWhere Das Hotel liegt in einer Vorstadt. Weit weg von allem, auch dem Flughafen etwa 40km. Das Hotel ist recht neu, hatte aber stark verschmutze Fenster so das man kaum durchschauen konnte. Executive Lounge war angenehm. Ich fühlte mich aber, nicht Willkommen. Der Pool als "Balkon" im obersten Stockwerk mit Glasboden. Zimmer waren sauber und geräumig. Das Frühstück am Morgen war zwar vielfältig aber es fehlte die Vielfalt beim Obst. Insgsamt ok. July 11, 2013
Rated 5.0 out of 5.0 by Great Environment The Staff at this location is exceptionally professional and caring for their guests. The taem travels the extra mile to ensure that the guests are comfortable while staying at this property. June 30, 2013
Rated 5.0 out of 5.0 by Home away from home ... This is the second time that we have stayed at this hotel. The rooms are great, spacious, clean and very comfortable. Breakfast buffet is wonderful and the pool and gym are first rate. Service generally great. Would recommend this hotel to any Australian travelling to Shanghai. In terms of value for money it is first rate. Will stay again next time we are in Shanghai - although this hotel is a little of the beaten track it is well worth it. June 5, 2013
Rated 4.0 out of 5.0 by 到上海一般都会住这里。 大堂服务不错,房间整洁。但是餐饮的服务有待改善,早餐的品种好久没有改过了,而且餐具更换拜访不够及时。 May 28, 2013
Rated 4.0 out of 5.0 by 住了5天,早餐无新意 不要求早餐的品种有多么的琳琅满目,但至少每天要有点不同,住了5天,每天的早餐品种甚至拜访发的位置都是一模一样,很容易让人产生厌倦,每天都是全新的,为什么不把最重要的早餐弄得让人感觉是新的一天的开始呢。加油! May 27, 2013
Rated 4.0 out of 5.0 by Hotel Location and Comfortable Room The hotel location is good for me , alot of fresh air , next to a shopping complex , super market , many restaurant and near by 2 China Bank. May 2, 2013
Rated 5.0 out of 5.0 by Wonderful night The hotel is very new and the louge is very good, recommend. April 22, 2013
Rated 5.0 out of 5.0 by Fantastic room that feels the real comfort. Service is personal, staff are friendly and polite. Location is convenient. Sandard of the room is good. April 14, 2013
Rated 4.0 out of 5.0 by A mixed expirience The hotel expirience was great and enjoyed the stay very much, grateful to duty manager on 27th march 2013 night, who prepared food for me that night, beyond hotels kitchen opening hours. Would request the hotel management to look into round the clock service to guest for some particular simple snacks or meals in room or 24x7 coffee shop. Was a little uncomfortable with staff chatting, giggling behind your back soon you leave the front desk or concierge.... It gives a feeling that something certainly not right either with yourself or hotel team, making the stay expirience little uncomfortable. The above is just an observation. Thanks April 3, 2013
Rated 5.0 out of 5.0 by 服务应再提升 本次入住总的来说向以往以一样舒适,只是入住转天我填好了洗衣单要水洗一件深色T恤,我知道T恤前面下方有几个已被脱色的小点,根本不会洗后会有任何破损。我晚上回到房间后发现衣服没有洗,洗衣部留了张字条原来酒店在收到衣服后发现上面的小点就退回拒绝清洗。我转天就退房且打算穿这件衣服,结果没法穿。如果洗衣部能在收到衣服后在前台查询我的电话然后和我确认衣服的情况并且在我认可后进行清洗,这样既满足了客户的需要,有给酒店增加了效益,同时还能体现出酒店的高质量的服务。希望酒店能提供有附加价值的服务。 March 30, 2013
Rated 3.0 out of 5.0 by room condition is bad terriable air in the room even air condition power on, since no windows. quilt is so thick that feel too hot when sleep. March 24, 2013
Rated 4.0 out of 5.0 by The room is comfortable and most staff have good service. During my stay from 31/01/2013 to 02/02/2013, i have meet up with very good service staff : Mr Benson , Ms Valentino , Ms Cythia. The location is good and convenience for me , fresh air near Shanghai Pudong Airport. Away from main town so also no traffic jam. The Happy Hour in Club Floor up to 10pm daily , for others Holiday Inn only up to 8pm. February 12, 2013
Rated 4.0 out of 5.0 by Pretty good one Room is clean, foods are delicious, nothing to complain about^_^ January 23, 2013
Rated 5.0 out of 5.0 by Great Service My husband and I only stayed here one night but we were very impressed. The staff was extremely helpful with translating and transcribing for cab drivers and helped us make reservations for dinner by phone in Chinese. We were a bit stressed by the language barrier in Shanghai while trying to get around, but we felt very safe and comfortable at the hotel. January 7, 2013
Rated 1.0 out of 5.0 by Worst front desk service I ever experienced from an hotel As the title indicated, it is the worst front desk service I ever experienced; no greeting, not polite, I have to ask for every single thing, including: where is breakfast, what is wifi password, where is the elevator even for the invoice when I check out the hotel. The way this lady serve is like I am asking a favor from her. Unbelievable. November 26, 2012
Rated 4.0 out of 5.0 by very comfortable bed but and experienced some somking smell. This is the 2nd time I stay in Kangqiao Holiday Inn. Last year, when I was in there, the hotel just opened not long ago, so everything is new and flash. It was suprised to see that just one year late the hotel room is not as clean as I had in the 1st time. I even experienced smoking smell when I stayed in the NON smoking room. The hotel staff told me that some guests didn't follow the rule! how said! Nice thing is when I report to the hotel, they checked the room next day and did some clean up efforts. due to visiting of my parents (they've lived assistant living place near by this hotel). I booked this hotel again and stay in 2 weeks this year. The executive floor staffs are very helpful. The food is OK. The Chinese food on 3rd floor is very good. the breakfast in the executive lodge is not good but staffs in there tried very hard help me to get a few food that I usually eat in the States. the front disk people need more trainning. this hotel has lots of meeting going on so be careful if your stay in there while the meeting is on. Compare with the Holiday Inn here, the Kangqiao Holiday Inn is excellent in the facilities and room space. The price is resonable but the staff and service needs be approve. November 26, 2012
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