Rated 4.0 out of 5.0 Great service
what i'm feeling in holiday in is comfort and care！
May 22, 2013
Rated 5.0 out of 5.0 by ZORRO3005 Excelent
Just Perfect and excelente recognition for priority club members
May 16, 2013
Rated 4.0 out of 5.0 by Finland You get what you expect
The standard is cept trough out the entire chain. It is nothing fancy and it newer disapoint you. You get what you expect. Exelent for business travel.
May 16, 2013
Rated 4.0 out of 5.0 by NativeTexan55 Lovely rooms, great gym and pool. Can't cool rooms in winter!
I have stayed in this hotel probably 30 nights over the past 4 years. I like it due to its good location (convenient to the Museum of Science and Technology metro stop underground market) and easy walking distance to two different metro lines. Line 2 at Century Avenue is about a 10 minute walk or 2-minute taxi ride. that line goes all the way to the Hongqiao Airport or train station. It's much more convenient than taking a taxi.
Excellent facilities: Gym, indoor pool, restaurants, breakfast buffet, bar, room decor. If you get an upgrade with access to the executive lounge on the 15th floor, a nice breakfast is also available there. If you want an omelet or cooked-to-order eggs in the executive lounge, just ask...they don't always offer unless you ask. Flanagan's bar has the ubiquitous Filipino cover band playing most evenings. They are usually pretty good, and always amusing. Sometimes there is a good crowd, but other times it's pretty dead. The food is even pretty good for bar food.
Now to my pet peeve about this hotel. If you stay there in the cooler months, they have the air conditioning disabled. Air will blow, but it's warm air. The room temperature display will show 25+ degrees C and will even go up during the night if you leave the air conditioning on! The windows don't open, so there is no way to cool the room. I've had heated arguments with the manager, and get only excuses. He will only explain that the air conditioning is shut off because it is not needed. And this is a hotel where I stay so often that they recognize me when I arrive! I've decided that the only solution is to not stay at this hotel during the winter months. If you read other reviews here and on TripAdvisor, you'll see the same complaints from other visitors. I tried to tell the manager that they could adjust the system to bring in outside air during the evening and it would at least blow cool(er) air into the rooms. It's completely crazy to have to sleep in a hot room when it's 5 or 10 degrees C outside! And it's even more frustrating because we're paying premium prices for a western brand of hotel and the room is too hot! I've stayed in much cheaper local-brand hotels in Shanghai, and the air conditioning worked in the rooms! It's been explained to me that government policies force large hotels like this one to limit their electricity usage or pay surcharges. So it's clear to me that they are just pinching pennies because they know that they can stay full anyway with western guests just based on their brand name.
May 13, 2013
Rated 4.0 out of 5.0 by Seng77 Comfortable bed and clean room.
Just one thing, on Apr 25-26 stay, there were unpleasant smell in the washroom. I guess was because of the curtain at the bath tub.
May 1, 2013
Rated 4.0 out of 5.0 by 20baeren Kind personnel, but some technical problems
Choosen this hotel the second time because having had good experience with, I found same good service and food.
But I have to tell about some technical problems, too:
The rooms (no. 2312) air condition could not be brought to a comfortable temperature, 25°C is too hot to sleep well. There were no possibility to ventilate via additional openings underneath the windows as in other rooms.
The hot water for bath tube was mostly cold or came too hot with low pressure. Both items should be changed to a better manner of working. That´s all. Instead of this I would visit the hotel next time nevertheless.
April 30, 2013
Rated 5.0 out of 5.0 by 1drbob Good location and great views
The hotel was very modern and staffed with very helpful personnel. The room was spacious and clean.
April 13, 2013
Rated 4.0 out of 5.0 by JGohUPS Priority Club Lounge Service
The Hotel closed down the Priority Club Lounge for one day during my stay due to the Qing Ming holiday. I was not happy that no alternative arrangements for was for Platinum Member to enjoy the same Priority Club Lounge benefit EITHER at the Lobby Bar or the Coffee Shop. Otherwise, on the whole I was very happy with the stay.
April 8, 2013