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Rated 4.1 out of 5 by 167 reviewers.
Rated 4.0 out of 5.0 by My Stay at Holiday Inn Shanghai Pudong I stayed at this Hotel last year and this year too. I came back to stay here is because the Hotel was good location staff was very helpful and good. Service was good too. I recommend this hotel to my business associates, friends and family. Keep the good work up. Will come back next time. Michael Chang December 16, 2013
Rated 1.0 out of 5.0 by Website booking goes wrong After only booking two rooms on the mobile Holiday Inn website we get to the hotel only to find the system has gone mad and booked 6 rooms! The Holiday Inn staff insisted that even though the web system had booked 4 extra rooms that we must pay for them. I would recommend that no one should use the Holiday Inn website to book rooms after my experience. December 9, 2013
Rated 2.0 out of 5.0 by internet The internet connection is poor, the provider is cheap and servers cannot connect DNS to my email server - one week without email connection and 5h of IT work, but does not solve issue due to provider used. not acceptable on this price level of rooms. lounge food is a bit cheap, too much cost savings. December 8, 2013
Rated 4.0 out of 5.0 by Good business Hotel The Hotel is good for business people. Breakfast is of good quality and various dishes are offered including we good Coffee and Espresso. Lobby bar is not very relaxing and has less choice of drinks. However there is an Irish pub in the Hotel as well which offers various drinks but it is very loud and staff isn't very attentive. The fitness gym has good machines and opening hours are OK but there are no paper towels and cleaning spray which is really an hygienic deficit today and I also didn't see any staff cleaning up the machines after usage - This is a clear No-Go criteria at least for the Gym. December 2, 2013
Rated 5.0 out of 5.0 by Business Visit I've stayed here more times than I can remember and always enjoy it. The staff is great. The hotel is maintained extremely well. The only complaint I would have is that the price was unusually high this trip. I don't know if this was just a busy time or the new normal. I have to say that at over 1300 RMB I will consider other hotels in the area. November 25, 2013
Rated 4.0 out of 5.0 by Good clean place to stay Basic hotel pro good location, clean, easy layout con internet connection not good, kept shutting down I thought it was pricey for a Holiday INN November 16, 2013
Rated 3.0 out of 5.0 by Breakfast The plates in the breakfast area are so difficult to pick as they have been placed so low. The same goes to the lounge on the 15th floor. Ventilation system is very poor at the kitchen of the breakfast area. Very oily if you stay there for too long while picking up the food. November 9, 2013
Rated 2.0 out of 5.0 by Really bad Wi-Fi experience in guest room Nowadays, Wi-Fi internet access in room is just like electricity and water supply. This is a must for good international hotel. But in your hotel, my experience of Wi-Fi access is very bad. First of all, the signal strength is not that strong, even near the desk. In wash room, the signal is very near to non-existant. Secondly, whenever the iPhone or iPad are put down and enter into sleep mode, I was required to enter the username and password, and accept terms & condition again and again. It is so troublesome and annoying. In other hotels, user just need to enter once or every 24 hours. The practise in your hotel is unacceptable. November 5, 2013
Rated 3.0 out of 5.0 by Services Most food outlet had been operated by outsider, the services have been dropped. Even the parking lot was contract out , there are no servcies at all .The agent just want to get money. Th internet are charging RMB80 per day , but the speed is very very slow October 30, 2013
Rated 4.0 out of 5.0 by fitness center fitness center need renewation, treadmills are very old and useless, fitness center needs 5 new modern treadmils at least. October 29, 2013
Rated 2.0 out of 5.0 by Slow Internet, Room without breakfast for internet booking The internet very very slow both cable and wireless. It's not worth to pay RMB80 per day extra. Simple web page struck more than 10 mins and need to reload many time. No any mention that room without breakfast and internet when make the reservation. I need to pay extra 40% to have both service and unhappy for Internet super slow speed less than 1 mb October 15, 2013
Rated 5.0 out of 5.0 by Staff excellance As a Platinum Ambassador I do have high expectations when Staying at an IHG property. These were very well met and largely exceeded during a recent 6 days stay. My status was acknowledged at reception, though Priority Check-in was NOT available, the staff apologized for the short wait I experienced. Upgraded club room was prepared and the club staff very attentive, without being intrusive, anticipating guests needs more on par with what one would find at a Crowne Plaza or Intercontinental. Their only blemish was very limited English speaking restaurant waiting staff. I speak a modest amount of Mandarin so not a big issue personally, though I observed neighboring guests frustrations. Having also recently had anextended stay at the H-I Chengdu, Oriental Plaza, the management there would do well to send their club staff to Pudong to see what service is really about. October 12, 2013
Rated 4.0 out of 5.0 by Comfortable bed and great service Overall it's good to stay in this hotel. Check in and check out are efficient. September 15, 2013
Rated 4.0 out of 5.0 by BETTER SERVICE THIS TIME THAN BEFORE The check-in time was faster and the front desk staff was warm. August 23, 2013
Rated 4.0 out of 5.0 by Great experience, good location Good athmosphere, cleanliness of the room, good english speaking staff and helpful.. Strategic area for business and near to city attractions.. There's 2 metro on walking distance.. August 23, 2013
Rated 5.0 out of 5.0 by very good hotel This hotel was the satisfactory lodging. The hotel desk staffs were kind and the hotel facilities were good. It was clean and I impressed the room favorably. Only a service the lounge employees seemed to be inexperienced still. She were not kind and The lounge food was no good. If I exceped 2 thises, it was the satisfactory stay. August 16, 2013
Rated 5.0 out of 5.0 by Stay Nice Hotel to stay and location too is good. The ambiance is good and staff is courteous. August 5, 2013
Rated 3.0 out of 5.0 by 服务意识差 服务意识差,与品牌不相符。以后不会选择这个酒店入住。服务意识差,与品牌不相符。以后不会选择这个酒店入住。 July 31, 2013
Rated 3.0 out of 5.0 by Upgrade to no WiFi On arrival at this hotel I was asked whether I wanted to upgrade to a package that included free 24/7 WiFi in my room and breakfast. As this was a business trip I took the upgrade and paid the extra money. On arrival at my room I found there was no wifi signal and had to call reception several times to get the password etc reset. The lack of signal continued for the two days I was there and I spent agreat deal of time complaining to reception who said I could change rooms - well after a long journey and unpacking who wants that inconvienience. I suggested a refund of the wifi element of the package so they sent a manager to my room with a lap top which didnt help my iphone issue - he seemed to know there was a problem with iphones. He said he would make a note to give me a better room next time - what next time !! Apart from this issue the Irish Bar is very over priced and the hotel was full of a coach party who over ran the place. July 15, 2013
Rated 4.0 out of 5.0 by Great view, good location and tricky Massage service My floor was 31st and the view was great. The location is perfect, close to the Exhibition área and financial places in Pudong but not far from The Bund. Good breakfast. The Executive Floor was not operative. Nice bar and music show in "Tha Flanagan" to drink a beer and to eat something. Massage in 5th Floor is a scam. Just to get money from you. Karaoke service is nice and serious, well organized. July 12, 2013
Rated 4.0 out of 5.0 by comfortable room and nice atmosphere I have stayed at this hotel 6 times now. Staff are very helpful - The girl in the Kiosk..always says welcome back and she remembers me - great memory. If I am stuck where to get something she is great. The concierge and staff at the entrance really friendly to the nice ladies who serve at happy hour....great way to unwind. B/fast good and run very efficiently. Swimming pool is nice size... only one wish that the beauty salon had a wider range ...could not get a pedicure..but this is a minor point. Always good to have tea facilities in the room I will be going back again in 2014. July 10, 2013
Rated 4.0 out of 5.0 by Comfortable bed the bed and the pillow are more comfortable. they make me sleep as well. and the large window comes with the best scenery. July 2, 2013
Rated 3.0 out of 5.0 by Check in It's the first time I didn't like the reception treatment in IHG hotels. I understand that Shanghai has many business person coming in formal clothes everyday, so, a person that comes in sandals and short pants for holiday purposes probably will not receive the same treatment. Pity for your branch, I asked and gave a requirement to my staff that in the next expo we need to look another holiday inn or other brand. The check out time also was a weak point for this branch. The other pros are for sure the bed, towels and cleanliness of room and surround area. June 19, 2013
Rated 5.0 out of 5.0 by Very nice location This is a very good and excellent hotel . The location is very good and not far from shopping area , only 5-10 minutes walk .The service is very good and the staff are also very good .I really enjoy my stay in this hotel always whenever I visit Shanghai and I will continue :) June 11, 2013
Rated 3.0 out of 5.0 by Good location and comfortable rooms. As above however on this trip I had a less than impressive meal in the main restaurant , don't believe I'll be using that again. The mock Irish pub attached to the hotel ( not managed by hotel) very expensive , 82 RMB for a poor pint of murphys or Strongbow cider......don't use it , visit the Irishman pub or blue marlin on thumb plaza instead , better beer and better value ( 10 minute taxi ride , 15 RMB). Friendly staff , Frank on concierge desk particularly helpful for booking train tickets. Would recommend this place for a business trip stay as its location is good and rooms comfortable however keep the above comments in mind re food and drink. June 3, 2013
Rated 1.0 out of 5.0 by Holiday Inn Pudong not at right level I'm a priority club member and I had to pay for Internet connexion. Then the room was quiet noisy, possible to hear the road traffic despite I was on the 24th floor. Last, the food choose was really poor. I try the Chinese restaurant in the hotel, but low people were speaking English. On the Irish pub, too few choice for food. Next time I will take different Hotel in Shanghai Puding. May 28, 2013
Rated 2.0 out of 5.0 by Not up to standard They gave me a smoking room when i asked for non smoking. Then gave me a room with two single beds. The AC did not work and the room was 26 degC. So after a 14 hour flight I got no sleep. The wireless internet did not work, I called down to the desk at 12:30am, and no-one could speak English. So all in all not a very good experience. When I brought it up to the front desk in the morning, she just shrugged her shoulders. It seems that this hotel does not really pride itelf on service as it is always full of business travellers. May 23, 2013
Rated 4.0 out of 5.0 by Good hotel with all the comforts It was a good overall experience with Holiday Inn (Pudong) and i am looking forward to come here again in future. The staff was friendly and very courteous. The night life attraction is located far but taxi was always available outside the hotel. The hotel is located in the business district of Pudong but very Far from International airport, so keep in mind atleast 50minutes drive from hotel. May 23, 2013
Rated 4.0 out of 5.0 by Great service what i'm feeling in holiday in is comfort and care! May 22, 2013
Rated 5.0 out of 5.0 by Excelent Just Perfect and excelente recognition for priority club members May 16, 2013
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