Rated 4.3 out of 5 by 123
Rated 5.0 out of 5.0 by Berom Great Customer Service
The staff at this hotel always go out of their way to help the guests. Kudos to the team for making my stay a great experience away from home.
September 8, 2014
Rated 5.0 out of 5.0 by AdrianS Another great stay
Nigel - your team did it again!! On this trip I brought my wife and children (their first time to China) to Shanghai - and the few nights that we spent in your hotel were perfect - as always!
1. Thanks for arranging connecting rooms for the children (5yrs & 7yrs) in advance of our arrival.
2. Jerry (the best concierge!) met us off the MAGLEV as arranged to help with the 8 bags we had in the very humid weather.
3. Front of house - check in was perfect - bags delivered to the room.
4. The executive lounge team (Colin, Ken, Seven, Paval, and some new faces) really looked after us.
5. Breakfast was brilliant - so much variety! (We ate lunch and dinner out of the hotel to expose the children to the delights in Shanghai)
6. The Park Lounge ladies were fast and efficient. The Red wine selection get better each time!
7. We also enjoyed the swimming pool on this trip. I can't believe I have stayed in this hotel over so many years and not used the swimming pool until now!
Unfortunately as I now live in Shanghai I don't think I will have any reason to stay at your hotel myself - but I will always ensure that my team and my VP's will stay at your hotel as I can guarantee that they will be well looked after!
September 6, 2014
Rated 4.0 out of 5.0 by SBay My regular stop in Shanghai
Great Locatiopn and outstanding staff. Rooms are a little dated but beds are comfortable. Right by the thumb and AP plaza. Excellent location for foriegners. A litle pricy
September 5, 2014
Rated 4.0 out of 5.0 by doboy27 Buffet Needs More Western Food
Buffet for lunch and dinner is weak on main dishes and not enough western food.
September 4, 2014
Rated 2.0 out of 5.0 by tony127 随意更改账单
September 2, 2014
Rated 5.0 out of 5.0 by 爱理不理 不错的体验
地段很不错 离大拇指广场就两个街口的地方 周围吃的东西很多 装修还是CP的风格吧 房间有点旧了 但是也还能接受 工作人员很热情 以后出行还会考虑
September 1, 2014
Rated 5.0 out of 5.0 by Michael_J 服务意识，空调噪音
September 1, 2014
Rated 5.0 out of 5.0 by Gavinxie 设施不错，服务一流
August 31, 2014
Rated 5.0 out of 5.0 by @global_thomas Perfect Stay!
Thanks to the Team, perfect and outstanding service. 100% reached the goal and over!!!
Come back in 2 weeks!!!
August 29, 2014
Rated 5.0 out of 5.0 by richarda22 Great Service and Staff
Excellent property - the staff was excellent; very accomodating and attentive to mos tevery need, particularly the General Manager, who was extremely helpful. Breakfast and lunch buffett were excellent with lot's of choice's. Recommend this property.
August 27, 2014
Rated 4.0 out of 5.0 by Tonysg Good service
All staffs are nice, they care about my needs, thanks
August 20, 2014
Rated 4.0 out of 5.0 by Libra92568 Great hotel!
Wireless Internet and A/C needs attention, both were unacceptable.
The food in the Club Lounge during Happy Hour could also be much better.
August 18, 2014
Rated 4.0 out of 5.0 by tritonxv Great Hotel Value for Money
Great hotel though it was only for one night. However I had two night to another Crowne Plaza Shanghai across the Bund which was equally good and comfortable. Will go back again in the future.
August 14, 2014
Rated 2.0 out of 5.0 by pany 對家庭旅遊來說,不太適合
August 8, 2014
Rated 5.0 out of 5.0 by hachilee An exceptional team
The staff at the hotel were exceptional. Each member was friendly, helpful and very efficient. My stay at the hotel was a pleasure. Thank you.
August 3, 2014
Rated 2.0 out of 5.0 by No mas! Gone downhill...
While the rooms (the corner rooms) and front desk staff are excellent, the rest has gone downhill. Internet speed was so slow that you really can't do any work. Restaurant was terrible... food was poor, wait staff was poor, and cleanliness was poor. Also, a hotel car from the airport cost over US$100... really?!
July 31, 2014
Rated 5.0 out of 5.0 by Zod1983 地点便利，服务热情，早餐不错
July 28, 2014
Rated 3.0 out of 5.0 硬件设施尚可，服务不敢恭维
July 22, 2014
Rated 4.0 out of 5.0 by TerryITR Business Traveler
Excellent staff throughout hotel, very attentive and courteous.
Good location but careful of cab drivers overcharging which is very common in Shanghai. Hotel could use facelift, gym facility good. Club floor worth the extra money.
July 20, 2014
Rated 4.0 out of 5.0 by Mark HB 適合參加上海新國際展覽館的好地方
This location is really good for visit SH SNIEC.
The performance is good for all side.
I think it is good for short-tern business trip if you will visit SH SNIEC.
July 13, 2014
Rated 5.0 out of 5.0 by Nucci Good experience
The Crown Plaza in shanghai remains a great choice.
July 7, 2014
Rated 4.0 out of 5.0 by YIN@ 床铺舒服
July 6, 2014
Rated 5.0 out of 5.0 by David 58 Great location and friendly service
For the business traveller this hotel offered everything needed to make the stay a pleasure. The front of house staff and management especially did everything to help.
July 6, 2014
Rated 5.0 out of 5.0 by Luv Shanghai business Fantastic service and the most comfortable room!
My favorite place to stay in Shanghai. The most comfortable rooms and welcoming staff. Excellent food and a convenient location.
July 6, 2014
Rated 5.0 out of 5.0 by Paultje First Class Serivce!
Staff went out of their way to help.
Never had to ask for anything.
Really enjoyable stay, happy to recommend the hotel.
July 2, 2014
Rated 4.0 out of 5.0 by natalie N comfortable pillow and facility
Facilities such as gym, breakfast... are quite good.
In case of gym. it runs 24 hrs, so it is really convenient.
And staffs are always kind. It feels really nice~
June 25, 2014
Rated 3.0 out of 5.0 by ninibi 没有对会员进行的升级服务
June 23, 2014
Rated 5.0 out of 5.0 by kilerkido Great Service and Great Room
I had been staying at this hotel for my frequent trips to Shanghai. Every time I would have some issues be it internet, water plumbing, etc. This time I was pleasantly surprised that it was a perfect stay! I had a good room, slept well every night and the shower was great. They had certainly take all my past feedback and made lots of improvements! I also see the staff commitment to service! Well Done~
June 20, 2014
Rated 4.0 out of 5.0 酒店服务很好，设施略老
June 17, 2014
Rated 4.0 out of 5.0 by TaHe Good service
The staff was very helpful and caring. Good service by people in the reception and restaurants.
June 17, 2014