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Rated 3.8 out of 5 by 32 reviewers.
Rated 4.0 out of 5.0 by 不错的酒店 酒店位置是世贸广场 酒店设施比较新 餐饮 娱乐很方便,闹中取静。服务业很主动 只是酒店大堂有些布局凌乱 打的不是很方便!餐饮一般 December 17, 2013
Rated 5.0 out of 5.0 by 很棒的体检! 酒店的各方面都挺好的,尤其是酒店的地理位置很到位,周边吃饭、逛街、购物、逛景点都很方便。值得的推荐! December 5, 2013
Rated 5.0 out of 5.0 by comfortable bed and excellent service I ask something in midnight,they check and handover me,i'm so happy about that. December 5, 2013
Rated 5.0 out of 5.0 by 性价比很高 定了连续两晚的优惠行政房,床很舒服,房间也很大,楼下是西施山遗址公园。 早餐种类也还可以,比较丰富,中西都有。 November 25, 2013
Rated 5.0 out of 5.0 by 非常好的酒店, 酒店市内火车站5站公交车,步行到鲁迅故居30分钟。周围全是吃饭的地方,马路对面世贸广场里有百盛。周围还有星巴克和欧尚超市。确实很超值,性价比超高,HAPPY HOUR和AFTERNOON TEA也很丰富,服务也很NICE,早餐也确实品种丰富 November 14, 2013
Rated 4.0 out of 5.0 by 总体感觉不错,性价比高 总体感觉不错,酒店位置就在世贸广场对面,距离市内火车站5站公交,步行到鲁迅故居大约30分钟。周边吃饭的选择很多。此次入住的行政房,打扫干净,但卫生间较小,早餐挺丰富。但mini bar内送的饮料在结账时收了我25元,最后退给我了,希望下次改进。 November 13, 2013
Rated 4.0 out of 5.0 性价比很高 1.酒店地理位置优越,位于绍兴最繁华的的世茂广场附近,步行街和商业广场近在咫尺,去绍兴的一些景点也可以步行或公交车两三站或打车起步价,如八字桥、书圣故里、鲁迅故居等 2.酒店服务非常优秀,入住的十楼行政楼层的阿姨和工作人员都主动打招呼,门前叫车服务也很不错,咖啡吧服务员亦很热情 3.酒店房间宽敞,床上用品很是舒适,升级为行政房后还包含品种丰富的自助早餐,性价比超高 4.不足的是我在官网预订的时候明明选择的双床房(不是尽量双床),可是电话却告知没有双床房,只有大床房,而且是在当天下午才联系的,建议如果没有双床房,下订单当天即要联系客户予以反馈,可以方便客户安排,自己最后同意大床房,没想到这么不适应,以至于没睡好 5.酒店1016房间的空调一直运转不灵,因为绍兴比我们当地热,想要开空调降温,结果一直降不下来,所以房间里一直很闷热,和工作人员联系后说帮打开,但也没有效果,这点不满意 November 7, 2013
Rated 1.0 out of 5.0 by 酒店卫生很差 电水壶里面都长毛了,屋内的卫生也一般,酒店前台服务员说话的口气很差,我明明等的是大床的假日高级房,结果等我到了前台告知我是标准间,后来调换了一间大床房,但是房间是给残疾人预备的,是坐轮椅的人的房间,这让我很不满意,我们都是正常人住在这样的房间很别扭的,希望你们能言而有信,我定的什么房间就给我留什么样的房间。 October 30, 2013
Rated 5.0 out of 5.0 by great service. and friendly staffs My husband and I stayed at the hotel from Oct.6-12. The hotel location is very convenient for shopping and dining. The all staff members including managers, doorman reception desk, dining, house keeping are so friendly and helpful to us. Initially my room faced a bar near the hotel, and loud music there until 3 am affected my sleeping. Manager Wang helped us to switch to another much nicer and quieter room. I was so satisfied with the service and upgraded room I extended our original plan of 3-night stay to 6 nights. Really nice experience which makes me believe my platinum membership does worth it. Thanks the hotel staff team for their genuine and caring attitude. I'd highly recommend this hotel. October 25, 2013
Rated 4.0 out of 5.0 by good location close to everything, anything from restaurant to tour spots October 18, 2013
Rated 3.0 out of 5.0 by 国庆节入住,房价涨的不合理的高,酒店位置不好 国庆节入住,房价竟然是平常的4.5倍,酒店再新区,附件比较偏僻,没有什么娱乐,连泳池也没有,早餐尚可,就是装修的不好,太吵了;非常可恶的是酒店的应急灯的位置正好照在床头,半夜酒店停电,应急灯的强光直接照在我的眼睛上,照醒了我,灯关不了,随后又发生了很多事,一晚上没有睡好 October 8, 2013
Rated 2.0 out of 5.0 by bad experience the room service are not good. room very dirty. and the room very noice. no good service for IHG member October 6, 2013
Rated 4.0 out of 5.0 by Good hotel but bad parking Hotel is good but basement parking was bad, a public car park no allocate for hotel guests, passing thru a smelly path to get to hotel lobby. No enough waiter to serve during breakfast. September 27, 2013
Rated 4.0 out of 5.0 by Good Good location,Staff was friendly,Recommend for travel. September 11, 2013
Rated 5.0 out of 5.0 by 人性化的服务,物超所值 这次入住,给我留下了深刻的印象。 从酒店开业至今,已经住过很多次这家酒店了,从一开始的酒店员工的生涩冷面孔,到现在的主动积极的职业精神,让我不得不佩服。 这次入住,同行的有三位老人,期间真的非常感激前台Jerry的耐心冷静的工作态度,当老人们发现矿泉水发苦(后来发觉可能是老人在吃药的时候不小心药片滑入水中造成水苦)的第一时刻,是非常担心并关心他们的身体状况,而不是推卸责任的态度,让我们感受到了高素质员工的服务心态,非常感激; 感谢大堂吧的Tina,以真诚的微笑和真挚的态度对老年人的耐心理解,感谢前台的TOM在后期的一直追踪关心老年人的健康,让我们深深体会到了酒店全体员工的工作素质水准,也感谢酒店培训的如此优秀的员工,非常的满意。 July 21, 2013
Rated 5.0 out of 5.0 by excellent service and relaxing Really nice experience, feel worthwhile for my loyalty to this club. Though the room is not spacy, it is quite and relaxing. It would be great if there is a pool also. June 1, 2013
Rated 4.0 out of 5.0 by 值得一住 酒店位置还算可以吧,房间也可以,早餐没有以前丰富了,前台有新人业务不是很熟,前台脸面不是很好,白金卡不能进行政酒廊,郁闷,建议开放,停车场还算可以,礼宾主动意识需要提高, May 21, 2013
Rated 4.0 out of 5.0 by 感觉已经有了很大的改进。 因为一定的原因每次去绍兴都要入住这个酒店,但是说实在的,每次的经历都不是十分的愉快。 酒店的设施真的相当不错,但是总体感觉软件服务跟不上,没有一些职业服务理念,感觉比较松散。 这个酒店基本没有提供什么白金或者大使会员的优惠,额度给的非常低,但是这次入住升了一个级别,然后给了早餐,真的感觉非常的不容易了,呵呵。 楼下lobby的咖啡厅感觉还不错,每次一帮人下午茶聚会,感觉还是相当不错的!!也真心感谢酒店给的这次优惠的待遇的,让我能能吃到酒店的早餐,非常满足了。。。 March 30, 2013
Rated 5.0 out of 5.0 by Comfortable with good location Feel quite comfortable in room; The trafic is convenient to reach; The location is good for shoping, having dinner, etc. March 24, 2013
Rated 1.0 out of 5.0 by worst hotel ever ! No heating in the restaurant, despite local temperatures of 4-5 degrees C. The lobby and restaurant were supposed to be non-smoking areas, but many local chinese people were smoking there, and the staff did nothing to stop them leaving the lobby and retaurant area with a constant smell of cigarette smoke. Room: The hotel is adjacent to the "SOS bar", resulting in loud music and shouting until 2-3am. Noticed that the window in the room was open, which was why the noise appeared to be so loud. However, the hotel has removed the window handles so you cant close the windows properly !!!! Asked the manager about this, he said I should call room service and ask them to close the window, and then they will take the handle away again !!! WHY ??? On the last day of the stay the toliet leaked, dirty water flooded the bathroom floor. Nice ! Called housekeeping to notify them, but a Chinese girl who can't speak answered the call. Seems she didn't want the hassle of trying to communicate with a western guy and hung up the call on me. Restaurant: My colleague and I waited an hour for 2 pizzas. When they finally arrivied, they weren't what we ordered. Couldn't help but notice that the people at the table next to us had a similar problem. Reservation: We requested exec rooms so that we could make good use of the lounge for working. When we checked in we were told that the lounge was closed #no notification of this when we booked the room# but they still charged us the full exec room price. I explained they should not charge full price if they don't offer the full service, but they refused to do anything about it. Other issues to report that I haven't experienced at other hotels - but I think you get the idea. This hotel should not be part of the IHG group. March 8, 2013
Rated 1.0 out of 5.0 by Awful Dear management, Please note this hotel really needs your attention 1. It is freezing , so cold, night time , even we could not enjoy the drinking hours and chat with friends in lobby 2. The central heating system was surely shut down to save power, so that night time my friend and I felt so cold, morning time did not want to get up early, until morning time the heat started. 3. When we had breakfast, the same thing for restaurant , if they want to save power in winter, they should not let holiday inn brand to be suffered, shame on them 4. When I asked for general manager to complain and suggest something, staff said they don't know where he is, maybe Hong Kong, then I asked at least someone to attend, they brought one section chief to talk with me, of course nothing was fed back to management Do not ruin your brand in such cheap place, I felt so sorry to let my friend suffered in this hotel. Even motel is warmer than this one January 22, 2013
Rated 2.0 out of 5.0 by Service here is really poor I have book a Executive room. The front desk told me I can't use cxecutive lounge. Finally they admit they have made some mistake after argued 3 times. When I got into cxecutive lounge during Happy Hour time, I found nothing except 1 bottle of soda and some cake. Only 1 waitress found there was playing her cellphone. November 14, 2012
Rated 4.0 out of 5.0 物超所值 酒店位于绍兴的新城区,周边百盛,酒店底下有酒吧一条街,从火车站打车到酒店10几分钟,很方便。酒店很新,大堂吧也不错。 October 22, 2012
Rated 5.0 out of 5.0 Shaoxing Holiday Inn It was nice stay...nice view...staff very good.. relaxing rooms... October 15, 2012
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