Rated 4.1 out of 5 by 88
Rated 5.0 out of 5.0 by Orianababesstar Always top class
Have stayed here many times. As usual the staff were so friendly and helpful - staff means reception, housekeeping, restaurant - i.e. All staff!
I had an issue of water not hot enough. Reception were aware of an issue and explained what had gone wrong, when it happened and how long for. Good communication between different departments which often is not seen in hotels
December 2, 2013
Rated 5.0 out of 5.0 by Paul1 Great stay, really friendly team
A lovely traditional; hotel with lots of history which has been lovingly restored and kept.
December 1, 2013
Rated 3.0 out of 5.0 by Aninspectorcalls Great venue, indifferent service
This is a wonderful 19th century building with extraordinary reception rooms and comfortable bedrooms. The breakfast is good and the staff on duty in the restaurant are friendly and efficient. The dinner service is not so good and the food is over-priced for the quality on offer. The dining room was too dimly lit to read the menus when we arrived and a guest at a neighbouring table agreed with us. We asked for the lighting level to be turned up slightly, but we had to ask to speak to a senior manager before it was finally agreed to do this. The soup was tepid and had to be returned for re-heating.
I had booked two executive rooms (for myself and a colleague) for five nights. On checking in, I was informed that wi-fi would cost a considerable sum for 24 hours. This was not mentioned in the publicity, which simply referred to high-speed broadband in every room. When my colleague checked in, he was offered wi-fi free of charge for his whole stay. When I challenged the charge the next day, I was also offered free wi-fi. Whilst this resolved the issue, it is tedious to have to complain and it should be recognised that wi-fi is a necessity like hot water for business customer. It should be part of the package, not an extra.
November 25, 2013