Rated 4.1 out of 5 by 87
Rated 5.0 out of 5.0 by Paul1 Great stay, really friendly team
A lovely traditional; hotel with lots of history which has been lovingly restored and kept.
December 1, 2013
Rated 3.0 out of 5.0 by Aninspectorcalls Great venue, indifferent service
This is a wonderful 19th century building with extraordinary reception rooms and comfortable bedrooms. The breakfast is good and the staff on duty in the restaurant are friendly and efficient. The dinner service is not so good and the food is over-priced for the quality on offer. The dining room was too dimly lit to read the menus when we arrived and a guest at a neighbouring table agreed with us. We asked for the lighting level to be turned up slightly, but we had to ask to speak to a senior manager before it was finally agreed to do this. The soup was tepid and had to be returned for re-heating.
I had booked two executive rooms (for myself and a colleague) for five nights. On checking in, I was informed that wi-fi would cost a considerable sum for 24 hours. This was not mentioned in the publicity, which simply referred to high-speed broadband in every room. When my colleague checked in, he was offered wi-fi free of charge for his whole stay. When I challenged the charge the next day, I was also offered free wi-fi. Whilst this resolved the issue, it is tedious to have to complain and it should be recognised that wi-fi is a necessity like hot water for business customer. It should be part of the package, not an extra.
November 25, 2013
Rated 5.0 out of 5.0 by melics22 room for a night away
We stayed for only one night with the family (4), the room was very clean, warm. Lovely size and comfortable beds. The staff was very helpful. Breakfast was nice too. Felt relaxed. Kettle in the room, that was not filled with water and we were not sure if we could use the bathroom water so we used out bottled water to fill up. Limited choice of teas but it was enough for us. Toilet is a bit low, which was great for the kids, but sink is very high... These are minor things though. We had a lovely time. Kids loved it, especially because of the great big TV.
I would recommend it to anyone, we will come back again.
November 17, 2013