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Rated 4.2 out of 5 by 159 reviewers.
Rated 5.0 out of 5.0 by I like this hotel and will be back in future. I like this hotel and will be back in future. The 40% off is quite good for my family. we had a good weekend this time. hotel is splendid and room is quite clean; yummy food; very close to the cinema, book mall, and supermarket. The only thing I concern is the Tissue box; it is a quite bad design and the lid i quite easy t drop onto the garbage can and make a big noise(pls ref to the attached photo). I woud like to be back in future. November 15, 2013
Rated 5.0 out of 5.0 by Friendly service at executive lounge Staff at executive lounge are always friendly and helpful. Best in the business and no parallel. A repeat customer November 14, 2013
Rated 5.0 out of 5.0 by Many Thx! Many Thx for your Excellent service & hospitality! November 10, 2013
Rated 5.0 out of 5.0 by Comfortable bed and room seeting I feel the room seeting and bed very very good, I will stay here next time when i come to Shenzhen. November 8, 2013
Rated 5.0 out of 5.0 by Very good I could be comfortable so much. If my room was higher floor, it's perfect. (I like higher floor room. The highest floor is the best for me.) November 3, 2013
Rated 5.0 out of 5.0 很舒服 现在依然住在这,交通还算挺方便,房间干净舒适,也很现代化,住上去很舒服。服务也很到位。以后还会选这里,性价比挺高。 October 31, 2013
Rated 1.0 out of 5.0 by Poor service to Platium card holder front desk staff service very poor and unfriendly, and totally no respect to Platinum card holder at all and even don't allow to use VIP Lounge. Never experience in other group hotel. So, I cut short of stay from 3nigts booking to 1night only. October 30, 2013
Rated 5.0 out of 5.0 by Liked everything about this hotel Great service, food is good, hotel very clean, excellent value. October 19, 2013
Rated 4.0 out of 5.0 by 点个赞~ checkout的时候把一个手机拉到房间里,我们离开酒店后,酒店打扫卫生的工作人员捡到手机,让前台通知了我们,非常感谢~ 大大好评~ 就是离地铁站有点儿小远,别的都很满意~~ October 14, 2013
Rated 4.0 out of 5.0 by Nice value The rooms are very clean and front desk were very helpful. We arrived early and it was no problem to allow us to check in early. The restaurant was a little disappointing. Expensive compared to food quality. Staff were very nice though. October 8, 2013
Rated 1.0 out of 5.0 前台人员服务意识非常差!! 白金卡会员住宿的早餐要RMB158每位! 可谓是坑爹! 而且前台人员收费时所持无所谓态度. 入住时均无人表示客人的是否是金卡或者白金卡. 这是这家酒店的一贯作风. 所以差评. October 8, 2013
Rated 4.0 out of 5.0 by Excellent service at Cafe shop + Front desk * Air conditioner need adjustment - at the entire property - mainly the lobby including the Café shop + Bar * Chef not enough at the Breakfast time, like ordering the Egg cooking - it takes too long * Dinner Buffet - food to be changed regularily - timely basis * Executive lounge bar - add more food items * TV - add more SPORTING Program * Control the Noise + watching the young child playing around the Lobby area, especially at the eveing ! October 1, 2013
Rated 4.0 out of 5.0 nice place it was a nice hotel to live, the location is good,and transportation is convenient.many restaurants around the hotel. room is clean. September 24, 2013
Rated 4.0 out of 5.0 by Great services Great services to upgrade me to bigger room. The only thing required me to place guarantee deposit at very high amount. September 23, 2013
Rated 3.0 out of 5.0 by 整体感觉有待提升 酒店第一感给人的印象偏旧,需要翻新装修。 酒店整体的服务参差不起,有大部分的服务员服务意识和服务态度都让人很满意,但也有个别的服务员很冷淡,没有站在顾客立场考虑问题。 房间装修也不错,但里面的毛巾和浴袍已经残旧。 September 23, 2013
Rated 5.0 out of 5.0 by 舒适,值得推荐 整体感觉蛮好,客房比较舒服,前台接待服务态度也好。入住时因房间还没打扫好,在行政酒廊等候,服务人员很热情接待,直到房间打扫完后。 September 20, 2013
Rated 4.0 out of 5.0 by 温馨舒适,家一般的感觉 感觉很温馨舒适,每次来深圳,都是首选东华假日,交通便利,周边配套齐全,对面是海岸城中心,酒店附近还有很多料理店,很棒! September 10, 2013
Rated 3.0 out of 5.0 by Can improve on buffet but pool is bad All shellfish in dinner buffet have been over rinsed with tap water, washed away all seawater flavour and no taste at all. While a la Carte dished is good. August 31, 2013
Rated 4.0 out of 5.0 by Nice and Friendly Staff, nice comfortable bed Basically it is a great stay with friendly staff to help when needed. Nice staying experience. Nice room setup and comfortable. The only problem that I encountered was difficulty to get a taxi during the morning peak hours. August 27, 2013
Rated 5.0 out of 5.0 by Far away and home again Since my first visit, the staff is doing their very best to give me a pleasant stay. They give me the feeling that I am a special guest. 3 months after my first visit, I returned and they even remembered my name. A great hospitality by a great staff. They understand that I am far away from home. For me, the staff is like family and secretary in one. Arthur August 16, 2013
Rated 5.0 out of 5.0 by great wonderful location with knowledgable staff... makes each trip to shenzhen less problematic. rooms were quiet and exceeded expectations. will stay again... August 7, 2013
Rated 4.0 out of 5.0 by Only one point regrettable I stayed this hotel for 24-29/July and 30-31/July. During before stay, some days, bathroom amenities were not restocked unfortunately. I could not use hair conditioner and shower soap some days. Because after I started to take shower, I could know it was not restocked. At that time, I was already took off all clothes, could not call room service. August 5, 2013
Rated 4.0 out of 5.0 by 电梯效率较低 酒店的房间舒适度及客房设施都很不错,就是大楼的电梯太慢,一楼西餐厅的食物味道很不错,就是食品上的有些慢,且客人食物上的先后顺序处理得不是太好。 August 5, 2013
Rated 5.0 out of 5.0 by Comfortable The hotel is comfortable and in a ery convenient location, though it's not too new but still in the standards of IHG chain hotels. July 28, 2013
Rated 3.0 out of 5.0 by reasonable business hotel The staff are really good here. They provide quick and genuine service in general. The hotel itself is old and facilities are not comparable to the more recently built ones. July 1, 2013
Rated 3.0 out of 5.0 by 前台服务很差 第一天在携程预定的房间,第二天要求延房,告知一定要通知携程,按要求给携程打电话,并预付房费。退房时被告知要结两天房费,其实第二天的房费携程已经结清,结果前台搞了半小时以上还没搞清楚,第一次在洲际集团酒店结账花了那么多时间,如果是赶飞机,可能就麻烦了。。。。。 June 27, 2013
Rated 1.0 out of 5.0 by Room is Comfortable, BUT Leaking Ceiling Spoil Total Experience This is the 2nd time I'm staying in this hotel. The 1st time have a good experience. But not the 2nd time. On the 2nd night (last nite#, was wake-up by water leaking noise around midnight. Awake and found that the Ceiling in the entrance is leaking water heavy. Call front desk and staff need 15 mins to respond to my feedback. Staff spend another 2 hours and managed to reduce the leak #I think still leaking as staff putting a container on the ceiling), but detail why happen was not explained. The staff only explained due to full house, unable to change my room, that's all!!!!. Have to stay awake from 2:30am till morning as worry leaking or worst case - ceiling collapse occur. Next day, almost unable to carry on my business as too sleepy and my customer is not happy. Front desk also fail to explain the cause until I have to ask repeatly. Will not consider for future stay in this hotel. June 25, 2013
Rated 5.0 out of 5.0 by Splended China... I call it the splendid China since I have been staying at this hotel since 4 to 4 1/2 year all I have experience is good service, not just from room service but throughout the hotel. The staff has been such a delight dealing with them and have at time extremely gone out of there way to accommodate you with the very best service possible. Everyone I have met at the Holiday Inn in Shenzhen I can honestly say, have been totally nice and professional and has made my stays at the hotel as part of a big family away from home. So every time I come back to Shenzhen, I feel the happiest knowing am coming back to a family that cares about how you feel and will do just about anything to make your stay a wonderful one. sincerely, RR June 11, 2013
Rated 4.0 out of 5.0 by Comfortable In this time, hotel gave me a good room which had bath tub in the bath room. For Japanese, only shower is not comfotable, we like to dive into hot water bath tub. June 9, 2013
Rated 5.0 out of 5.0 comfortable bed comfortable bed and great service and clean room. comfortable bed and great service and clean room. May 29, 2013
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