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Rated 3.6 out of 5 by 137 reviewers.
Rated 5.0 out of 5.0 by Great staff. Quiet location Staff always professional and friendly. Rooms are a bit dated but clean and comfortable. Bar meals are reasonable value and good quality. Pool and fitness centre on site - but I didn't use these facilities. Will stay again when in this part of the country. July 19, 2014
Rated 1.0 out of 5.0 by Nice Property Shame about the rooms The reception staff are not overly willing to assist at this property unlike their counterparts at other properties. I had trouble with mobile network coverage when I checked in. I was handed a key to go and check another room for myself. Sadly the network coverage was non existant in the alternative room. I felt this was deliberate, especially when the front desk staff advised me that their mobile phones had coverage and had no problem. On the second day we left the room and returned at 2.30pm. It was not made up and the hotel was empty so there was no excuse that occupied rooms were left un- made. I was most disappointed as we had a function to attend that evening and had only just over an hour to prepare but were left using an un-made room. The staff also fail to advise that a code is needed to leave the car park and the intercom at the car park does not work. This property does not give consideration to their Priority Club members. July 18, 2014
Rated 5.0 out of 5.0 by Beautiful Hotel Love staying at The Holiday Inn hotels and Shepperton Holiday Inn is a really lovely example. Really love the location, hotel facilities and the very friendly efficient staff. Highly recommend this hotel which is just short walk from the river Thames, short drive from London Heathrow and Gatwick airports while trains to London are nearby in Walton-on-Thames or Shepperton . July 17, 2014
Rated 5.0 out of 5.0 by Peaceful location, great facilities Excellent hotel with plenty of parking, great facilties and comfy rooms for good nights sleep July 16, 2014
Rated 2.0 out of 5.0 by Massive dissapointment with the food and service As both a holiday inn veteran in particular the Shepperton as i've stayed here probably 15-20 times in the last two years. I was extremely disappointed with the experience this time around. The hotel was busier than normal but this did not justify the fact that the food quality and service was awful. I was served a dish of olives with 4 olives that were off; no apology was given by the waiting staff and i had to ask twice for a refund. My pizza was also cold, but by the time it arrived i was too hungry to bother complaining. Surprised by the receptions staff lack of interest the following morning...."oh yes i heard we were busy and had a few service issues" This is the second time now i've had issue with the hotel and the staffs disinterest has been apparent both times, corporately we can choose between three hotels in the area and it might be time to look elsewhere. Room was of normal standard , which was fine - exactly as you expect from the chain. Thanks Dave July 15, 2014
Rated 3.0 out of 5.0 by Looks OK, but not great Hotel room was not up to standard. Great looking hotel, but not somewhere I would stay again. July 14, 2014
Rated 4.0 out of 5.0 by Perfect beautiful location enjoyed my business stay, will be staying here twice a week for next two years for business purpose July 13, 2014
Rated 3.0 out of 5.0 by Older hotel, poor breakfast This hotel is in an area where there is high demand and not many hotels and I feel that the group has not really had to try that hard and it shows. The breakfast selection is not as good as most other holiday Inns and the quality of the cooked food on this occasion was poor. Some one in Holiday Inn group needs to compare this hotel to others in the group and then put an improvement plan in place. I will probably look for an alternative when staying in this area. July 6, 2014
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