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Rated 3.6 out of 5 by 318 reviewers.
Rated 3.0 out of 5.0 by Need to do better. I have just stayed at this hotel on arrival told had bed and breakfast reservation when I had bed breakfast and dinner, receptionist checked with colleague and confirmed my reservation but dinner was to the value of £18 per person no where on my confirmation or website does it mention this when queried was hotel policy. Later I asked to speak to manager before having dinner he confirmed it was hotel policy I showed him my reservation confirmation on my tablet and he stood by hotel policy, I will not be using this hotel again. July 27, 2015
Rated 5.0 out of 5.0 by Friendly/Helpful Staff. Nice clean hotel Great hotel, used as part of a bus tour. Staff were very friendly and helpful. Rooms were clean and comfortable. Wifi access good. Went with my mum who has never stayed in a Holiday Inn and she liked it very much. Would stay there again July 25, 2015
Rated 1.0 out of 5.0 by Bar The bar and breakfast room was very good the as was the service and cleaniness the remainder of our stay was poor. July 22, 2015
Rated 3.0 out of 5.0 by Usually good service but this time... I have stayed at this hotel several times, and although the staff change quite frequently, the service has always been good, however on this occasion I was left disappointed and had reason to complain. The reception staff were, as always friendly and welcoming and the room up to the normal standard, however the bar staff were not. Service was slow and to be honest a bit surly. My complaint, however, arose from waiting over half an hour for my meal dessert ( cheese board), and then, after requesting some butter ( which did not materialise), I had to return the meal to the bar, over an hour after ordering, uneaten. In fairness the bar manager was very apologetic and dealt with my complaint - but I did feel disappointed and let down by the incident. July 20, 2015
Rated 4.0 out of 5.0 by Great hotel Great Hotel. Use this regularly for business stopovers. July 19, 2015
Rated 4.0 out of 5.0 by NOT TO THE USUAL STANDARD Had to ask to be moved as initial room had an air con issue and was heating the room (outside temp was 26 Celcius) This was sorted out and moved to a different rooms but the promised housekeeping never arrived. Shower curtains need a decent clean as they did not smell good. Mattress was very springy so that my legs were above my head level when lying flat Breakfast was very busy and there was not enough staff clearing tables - as a result I had to clear out table myself and wipe it down Apart from that the staff were good and the hotel is still my first choice when in the area as its the first time in 5 years I have had a problem here. July 17, 2015
Rated 3.0 out of 5.0 by Good Location Had booked a double and initially was given a twin. Staff changed on request and upgraded. Replenishment of breakfast dishes slow until requested. Staff did advise that this had been done. July 16, 2015
Rated 4.0 out of 5.0 by comfortable staff helpfull pool area good Mostly stay here when visiting Shepperton. Hotel in a good location. Rooms could do with a refresh décor and carpets. I found the pillows very uncomfortable on this visit. Overall all the rooms are good and you have control of the air conditioning. There are open able windows so on a hot night they can be left open. There was no traffic noise on our side of the hotel. There are no major roads outside the hotel as it is in a quiet location. Swimming pool is good. Did not use any eating facilities this visit. July 15, 2015
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